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Security Operations Dispatcher Jobs in Colorado (NOW HIRING)

PharmaCann

Security Systems Operator

Denver, CO · On-site

$28.42/hr

Receive incoming communication from alarm monitoring and make determination on dispatching police ... Works under the supervision of the Security Operations Manager. Work Experience * A minimum of 1 ...

University of Colorado

Dispatcher

Colorado Springs, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... operations. Essential Functions The duties and responsibilities of the position include, but are ... Dispatch appropriate services (police, fire, ambulance, rescue, facilities, security, parking, etc ...

Ball Arena

KSE Security Agent- Variable Hour

Denver, CO · On-site

$18 - $23.50/hr

  • Retirement

... CAD (Computer Aided Dispatch) posts, unless absolutely necessary due to staffing shortages ... One to two years' experience in security operations, preferably in a large arena or sports facility.

Ball Arena

KSE Security Agent- Variable Hour

Denver, CO · On-site

$18 - $23.50/hr

  • Retirement

... CAD (Computer Aided Dispatch) posts, unless absolutely necessary due to staffing shortages ... One to two years' experience in security operations, preferably in a large arena or sports facility.

Citadel Security USA

Security Officer

Fort Collins, CO · On-site

$20/hr

Communicate professionally with supervisors, dispatch personnel, and client representatives when ... Regular vehicle operation combined with walking patrols * Evening schedule requiring consistent ...

Auto Driveaway Transport Logistics

Operations Manager

Englewood, CO · On-site

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... dispatch operations at our Greenwood Village, CO location. Auto Driveaway is a leading national ... Ensures proper security of company and customer assets. * The incumbent of this position is ...

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Security Operations Dispatcher information

What does a security operations dispatcher do?

A Security Operations Dispatcher is responsible for monitoring security systems, such as alarms and surveillance cameras, and coordinating responses to incidents or emergencies. They communicate with security personnel, law enforcement, and emergency services to ensure a swift and effective response to any security threats or safety concerns. Dispatchers also document incidents, maintain detailed logs, and may assist with administrative tasks related to security operations. Their role is crucial in maintaining safety and security within an organization or facility.

What are the key skills and qualifications needed to thrive as a security operations dispatcher, and why are they important?

To thrive as a Security Operations Dispatcher, you need strong situational awareness, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and security monitoring tools is typically required. Excellent communication, calmness under pressure, and problem-solving skills set top performers apart in this role. These skills and qualities are vital to ensure quick, accurate responses to emergencies and effective coordination of security personnel.

What are some common challenges faced by security operations dispatchers, and how can they effectively manage them?

Security Operations Dispatchers often face challenges such as handling multiple incidents simultaneously, maintaining clear communication under pressure, and managing rapidly changing situations. To effectively manage these challenges, dispatchers rely on strong organizational skills, detailed incident tracking, and prioritization of calls based on urgency. Regular training, familiarity with security protocols, and effective teamwork with field officers and other dispatchers are essential to staying composed and ensuring safety and quick response times.

What is the difference between Security Operations Dispatcher vs Security Guard?

AspectSecurity Operations DispatcherSecurity Guard
CredentialsBasic security training, communication skillsSecurity license or certification, sometimes specialized training
Work EnvironmentMonitoring centers, call centers, dispatching security personnelOn-site at client locations, patrols, static posts
Employer & IndustrySecurity companies, law enforcement supportPrivate security firms, retail, corporate, or industrial sites
Primary RoleCoordinate security responses, monitor alarms, dispatch officersPatrol, monitor premises, prevent theft or vandalism

While Security Operations Dispatchers focus on coordinating security efforts and monitoring systems remotely, Security Guards are physically present on-site providing security services. Both roles are essential in the security industry but differ in responsibilities, work environment, and required credentials.

What cities in Colorado are hiring for Security Operations Dispatcher jobs?

Cities in Colorado with the most Security Operations Dispatcher job openings:

Security Operations Dispatcher jobs near you
Infographic showing various Security Operations Dispatcher job openings in Colorado as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution.

Agent, ESOC - Denver, CO

Blackstone Consulting Inc.

Denver, CO • On-site

$33.77/hr

Full-time

Re-posted 2 days ago

Blackstone Consulting Inc. rating

5.7

Company rating: 5.7 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

73rd of 116 rated security

Job description

Location: Colorado

Pay: $33.77

Shift: Swing Shift, Night Shift. While preference is taken into consideration, we cannot guarantee a shift.

Job Summary:

The Enterprise Security Operations Center (ESOC) Agent plays a critical role in maintaining the safety and security of patients, employees, and facilities. The Agent will monitor multiple security and intelligence systems to detect, assess, and respond to both emergency and non-emergency situations. This role requires a highly organized and detail-oriented individual with strong communication skills and the ability to make quick decisions in high-pressure environments.

Roles & Responsibilities:

40%Monitoring and Surveillance:

  • Monitor multiple security and intelligence systems, including CCTV, intrusion detection systems, access control systems, alarms, and other security technologies.
  • Detect and assess potential threats, hazards, or unusual activity
  • Verify access and monitor badge activities
  • Provide momentary door unlocks and access to points of entry
  • Monitoring of intelligence and social media feeds available through the Systems to ascertain potential critical incidents (e.g., social media broadcast indicating court disruption based upon activity).

30%Incident Response & Management:

  • Respond promptly to emergency and non-emergency incidents and make accurate assessments.
  • Dispatch security personnel and resources to incidents as needed.
  • Follow established protocols for escalating incidents to the appropriate level of management or external authorities.
  • Document and report incidents accurately and in a timely manner using ESOC reporting tools.

15%Communication & Coordination:

  • Serve as the primary point of contact for security-related communications within the ESOC.
  • Uses communication equipment to include, but not limited to, two-way radio communications, telephone systems, secure phone, satellite phone, paging systems, alarm receiving equipment, and computer equipment.
  • Coordinate response efforts with internal and external stakeholders, including security teams, management, and emergency services.
  • Ensure clear and consistent communication during incidents.
  • Makes notifications to all management or designee(s) as required according to Post Orders, for all types of site incidents, emergencies, crises and exercises.
  • Providing exceptional customer service; Ensuring that all forms of communication (e.g., email, phone conversation, radio communications) are all done in a courteous and professional manner.

10%System Operations & Maintenance:

  • Ensure continuous operation of security systems by identifying and reporting any technical issues to the appropriate support teams.
  • Maintain up-to-date knowledge of all security systems and related technologies.

5%Compliance & Documentation:

  • Ensure all activities are conducted in compliance with organizational policies and procedures.
  • Maintain accurate logs and records of incidents, communications, and actions taken.
  • Assist in audits, after-action reviews, and continuous improvement efforts.

Education:

Minimum:High School Diploma or equivalent (GED, etc.).

  • Driver's License (required)

Preferred:Bachelor's Degree

Work Experience:

Minimum: A minimum of one (1) year of security related experience. Prior work experience in security systems, including access control systems, alarm monitoring, network video surveillance systems, telecommunications systems, and video surveillance.

Preferred:Previous dispatcher, SOC, GSOC or relevant help desk experience in a high-volume call center and/or in a healthcare environment.

Law Enforcement experience. Graduate of Police/Corrections academy.

Licenses:Ability to pass any company or state-required training or other qualifications for licensing. Obtain any state or federal related licenses that may be required.

Skills:

  • Knowledge of or ability to learn security operations and procedures
  • Ability to communicate and operate via radio or telephone equipment and/or unified communications platforms during emergencies under pressure in critical incident management situations
  • Demonstrated ability to interact cordially and communicate with the client, leadership and the public
  • Familiarity with security technologies (CCTV, access control, alarm systems, etc.). Strong technology skills.
  • Ability to work in a fast-paced, high-pressure environment with minimal supervision
  • Strong problem-solving and critical-thinking skills
  • Proficient computer skills, including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail

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