Security Console Operator Jobs in Houston, TX (NOW HIRING)

JOB SUMMARY 

Under limited supervision, the Security Officer provides security and protection of work site(s), personnel, and assets at the assigned job site.  Enforces safety and security measures, performs regular vehicular and/or foot patrols of assigned premises, performs access control duties, operates and monitors CCTV equipment, and responds to incidents based on established operational procedures.   

The general responsibilities of the position include those listed below, but the company may identify other duties of the position. These responsibilities may differ depending on business necessities and client requirements.  

REQUIRED QUALIFICATIONS 

• Minimum 18 years of age 
• High school diploma or equivalent 
• Prior military, law enforcement, corrections, or private security experience.   
• Valid driver’s license. Must have reliable transportation to/from the work site. 
• State Unarmed Security Officer License or able to obtain. 
• Able to proficiently speak, read, understand and write English 
• Strong communication and customer service skills. Ability to interact with all levels of personnel, external agencies, and the general public in a professional and effective manner. 
• Ability to handle crisis situations calmly and effectively. 
• As a condition of employment, must be able to successfully complete a criminal background investigation, drug screen, and a post-offer physical evaluation.  

DESIRED QUALIFICATIONS, SKILLS & APTITUDES 

• Ability to learn, understand and operate integrated sensor packages, including audio, video, motion detection, and access control systems. 
• Previous experience working at a Security Operation Center (SOC) or in a Dispatch environment.  
• Strong analytical and decision-making skills. 
• Ability to remain calm and to mitigate high stress security situations involving multiple complex operations and large groups of personnel. 
• Maturity of judgement and behavior 
• Ability to present self in a highly professional manner with the understanding that honesty, integrity and ethics are essential. 
• Ability to provide clear directions and respond accordingly. 
• Ability to work well under pressure. 
• Ability to work well alone and within a team. 

ESSENTIAL FUNCTIONS 

• Understand and successfully execute post orders including enforcement of client and company policies, rules and regulations.   
• Guard property against damage, fire, theft, and illegal or unauthorized entry. 
• Provide security related customer service and emergency response activities as required.  
• Conduct regular and random patrols (by foot or vehicle) of buildings and grounds, examining doors, windows, and gates to ensure that they are properly secured.
• Perform searches of people, vehicles, buildings, and other assigned areas. 
• Display courteous, respectful and professional interactions with the public and customers. 
• Perform security/console and emergency response duties in accordance with site-specific procedures and standard operating procedures (SOPs).  
• Responsible for monitoring the client’s access control system. Monitor control center equipment such as closed-circuit television, alarms, police scanners, printer, etc., to protect company assets and personnel and control access to building areas.  
• Monitor CCTV activity. Initiate response to site alarms in accordance with site procedures.  
• Keep track of the working status of all electronic equipment. Alert the Facility Manager of malfunctioning equipment.  
• Monitor local and enterprise systems for incidents or threats to Company personnel/assets.  
• Manage emergency calls and dispatch emergency personnel. Ensure critical communications are made as required. 
• Make site wide announcements as required 
• Effectively and coherently communicate over the phone or radio channels. 
• Respond to security incidents and emergency situations in a calm and problem-solving manner. 
• Complete all job required forms/logs and documentation accurately and timely.  
• May assist management and law enforcement officials in emergency situations.   
• Maintain high standards for work areas and appearance. Comply with established dress code/uniform requirements. 
• Knowledge of all duties associated with the basic patrol/post officer(s). May be requested to occasionally serve as a patrol/post or console officer. 
• Report all accidents and injuries in a timely manner. 
• Ability to work in a constant state of alertness. 
• Maintain confidentiality, discretion, and appropriate professionalism. 
• Participate in regular safety meetings, safety training and hazard assessments.  
• Maintain regular and punctual attendance. 
• This position requires working a rotational schedule, different shifts, overtime, or flexible work hours based on company or client needs.  
• Attend company/job required training programs (classroom and virtual) as designated.  
• May step up into the Lead/Shift Supervisor role as requested. 
• May perform other job related duties as assigned. 

CORE COMPETENCIES 

• Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations 
• Corporate Values: Understand, embraces, and integrates DUS corporate values into everyday duties and responsibilities 
• Safety and Security: Promotes a safe work environment for co-workers and customers 
• Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers 
• Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization 

JOB SPECIFIC COMPETENCIES 

• Adaptability: Adapts to changing conditions and work assignments, sets priorities and manages multiple assignments and tasks: 
• Analytical Skills: Visualizes, articulates and solves a variety of problems and concepts and makes appropriate decisions based on available information 
• Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others 
• Independence: Works with little or no supervision 
• Problem Solving: Anticipates and identifies problems, distinguishes between symptoms/ causes, and determines alternative solutions involving varied levels of complexity, ambiguity and risk. 

BENEFITS: Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short term disability insurance. Full-time regular employees are provided access to our employee assistance program. 

WORKING ENVIRONMENT: The majority of the work is performed in an industrial setting with a variety of people in differing functions, personalities and abilities.  

PHYSICAL DEMANDS: The employee’s work requires routine sitting, walking, standing, bending, pushing and/or pulling, and carrying items up to 50 lbs. Candidates will be required to successfully complete a post-offer pre-employment physical. 

EQUAL OPPORTUNITY EMPLOYER: Denali Universal Services is an Equal Opportunity Employer. We are committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for qualified applicants and employees with disabilities.