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Flex Security Agent - Condor 8 Support
Locations: Palo Alto, California
Employment Status: On-Call, Part-Time/Flex
Base Pay Rate: $27.00 per hour
Schedule: Variable; open availability preferred. Upon screening, will discuss the hours
Surefox North America, Inc. is a veteran-owned company that takes pride in creating a diverse and distinctive culture of trained, talented, and dependable professionals. We provide customized security solutions for leading organizations while creating meaningful career opportunities for military veterans, reservists, and individuals who share our commitment to protecting others.
We are currently seeking experienced professionals who demonstrate integrity, sound judgment, attention to detail, and a consistently high level of professionalism. Surefox welcomes qualified applicants from all backgrounds and strongly encourages veterans and members of the military reserve to apply.
As an Flex Security Agent, you will support a uniquely assigned client program under the direction of Surefox Regional Account Manager(s). You will serve as an on-site liaison between Surefox and the client while supporting daily security operations, emergency preparedness, incident coordination, and professional guest interactions.
Flex Security Agents provide staffing support during scheduled openings, employee absences, call-offs, vacations, special projects, increased operational needs, emergencies, and client-requested assignments. Because assignments may vary, agents must be adaptable, dependable, and capable of learning different post orders, security procedures, technologies, and client expectations.
The Flex Security Agent is responsible for responding to emergency events, medical and non-medical situations, staffing deficiencies, security concerns, and client requests in a timely and organized manner. When required, you will initiate preliminary fact-finding, gather relevant information, preserve observations, and prepare clear and accurate incident reports concerning client or company matters.
Successful candidates will demonstrate exceptional observational skills, strong situational awareness, professional communication, and close attention to detail. All responsibilities must be performed in accordance with Surefox policies, client procedures, post orders, and applicable local, state, and federal requirements.
Surefox is not offering employment-based visa sponsorship for this position at this time.

How you will operate:

This is an unarmed role in low-rise building. You will perform all responsibilities within your training, authority, assigned post orders, client procedures, Surefox policies, and applicable California BSIS requirements.

While performing this role, you must be able to:

Maintain a visible, alert, professional, and customer-focused presence throughout your shift
Use professional presence, situational awareness, access control, CCTV monitoring, verbal de-escalation, disengagement, accurate reporting, and timely escalation as your primary security tools
Verify authorization before issuing credentials or granting access to controlled areas
Operate badging, access-control, CCTV, alarm-monitoring, and reporting systems only for authorized business purposes
Protect access records, credentials, security-system information, video footage, and personally identifiable information from unauthorized access or disclosure
Monitor security systems proactively and immediately report suspicious activity, system failures, unauthorized access, or safety concerns
Communicate clearly and professionally with employees, visitors, vendors, client representatives, Surefox leadership, and emergency responders
Follow the established chain of command while using sound judgment to escalate urgent threats immediately
Use calm, respectful verbal de-escalation and maintain a safe distance when addressing disruptive, aggressive, or unauthorized individuals
Avoid physical confrontation whenever safe disengagement and assistance from supervisors, ISOC, or emergency services are reasonably available
Prioritize life safety during emergencies by contacting 911 when appropriate, followed by Surefox ISOC, your supervisor, and the designated client representative
Document activities, incidents, system issues, notifications, and actions taken in a factual, objective, chronological, and timely manner
Adapt quickly to different assignments, schedules, post orders, supervisors, and operational environments while maintaining consistent Surefox standards

What is required:
Ability to remain calm, decisive, and professional during emergencies
Ability to effectively communicate with people at all levels and from various backgrounds with excellent customer-service skills
Ability to remain standing or walking for extended periods and conduct interior and exterior patrols
Ability to operate radios, mobile applications, alarm panels, access-control systems, and other basic security technology

Ability to understand and follow written and verbal instructions

Ability to work independently and as a team member

Availability to work assigned shifts, weekends, holidays, and approved overtime when operationally required

Clear and professional written communication, including activity and incident reporting
Commitment to confidentiality, discretion, and client privacy

Current California BSIS Guard Registration Card, carried while on duty
Current CPR and First Aid/AED certification, carried while on duty
Experience monitoring CCTV cameras, video-management systems, alarms, and other security platforms

Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)

Must be eligible for employment within the United States
Must have a high school degree or equivalent

Must live within driving distance or be willing to relocate

Previous experience in security, concierge security, hospitality, customer service, the military, or law enforcement

Reliable attendance and ability to report to work on time consistently

Strong situational awareness, verbal de-escalation, and sound judgment

What is preferred:
Experience in high-profile, hospitality-focused, or brand-forward environment
Strong working knowledge of Microsoft Office, Google Workspace, mobile reporting applications, and electronic incident-management systems.
Experience with visitor-management platforms and employee onboarding and offboarding processes
Advanced experience operating electronic badging, access-control, CCTV, video-management, and alarm-monitoring systems
Experience conducting credential audits, reviewing recorded video, and preserving video evidence documentation
Knowledge of downtown San Francisco operating conditions, including protests, property crime, transient activity, and seismic risks
FEMA ICS or NIMS training, including ICS-100, ICS-200, IS-905, IS-906, IS-907, IS-912
Prior incident commander, supervisory, GSOC, or emergency-response experience

If you share our values and are ready to build your next career, we want to hear from you!