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Second Line Support Jobs in New York (NOW HIRING)

OSTTRA

Application Support Engineer

New York, NY · On-site

$80K - $90K/yr

Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently.

Paradigminfotech

Clinical Data Analyst

Edison, NJ · On-site

Is a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the first/second line support. Customer focus and a proven pro-active ...

Cross River

VP, Commercial Credit Risk

Fort Lee, NJ · On-site

... supporting the bank's strategic growth in both traditional commercial lending and innovative ... Second Line Review of Commercial Loan Originations * Perform independent second line of defense ...

Jefferies

AVP, Liquidity Risk Management

Manhattan, NY

$150K - $175K/yr

The role will be based in New York, with responsibilities for second line liquidity risk management ... supports a workforce that is reflective of the communities where we work and live. As a result, we ...

Cross River

VP, Commercial Credit Risk

Fort Lee, NJ · On-site

... supporting the bank's strategic growth in both traditional commercial lending and innovative ... Second Line Review of Commercial Loan Originations * Perform independent second line of defense ...

Cross River

VP, Commercial Credit Risk

Fort Lee, NJ · Hybrid

... supporting the bank's strategic growth in both traditional commercial lending and innovative ... Second Line Review of Commercial Loan Originations * Perform independent second line of defense ...

Jefferies

AVP, Liquidity Risk Management

Manhattan, NY · On-site

$150K - $175K/yr

The role will be based in New York, with responsibilities for second line liquidity risk management ... supports a workforce that is reflective of the communities where we work and live. As a result, we ...

Paradigminfotech

SQL Developer

Edison, NJ · On-site

$46.75 - $64.25/hr

Is a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the first/second line support. Customer focus and a proven pro-active ...

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Second Line Support information

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How much do second line support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for second line support in New York is $22.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.94 per hour, depending on experience, location, and employer.
Second Line Support jobs near you
Infographic showing various Second Line Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,121 per year, or $22.7 per hour.

IT Systems Engineer - End-User Support (USA)

Trexquant Investment

New York, NY • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision

Re-posted 19 days ago

Job description

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our New York office opening in September 2026. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.
Key Responsibilities
  • Configure and deploy desktops and laptops (Windows and macOS)
  • Provide first- and second-line support for hardware, software, and access issues
  • Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
  • Manage user accounts, identity, and access controls across systems
  • Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
  • Troubleshoot login, MFA, VPN, email, and access-related issues
  • Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
  • Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
  • Provide functional support and troubleshooting for Linux systems
  • Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure
  • Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
  • Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
  • Assist with firewall access and connectivity issues
  • Escalate complex issues as needed

Operational Responsibilities
  • Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
  • Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
  • Manage and update tickets in the IT service management system
  • Maintain assets inventory, tracking, and documentation.
  • Ensure systems meet patching and security standards
  • Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
  • Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
  • Collaborate with global IT teams on support and projects
  • Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

Requirements
  • 2-5 years of experience in IT support or systems roles
  • Hands-on experience with:
    • Windows 11 and macOS (configuration, management, troubleshooting)
    • User identity and access management concepts
    • Device management and endpoint deployment tools
    • Networking hardware and software
  • Experience with remote support tools
  • Working knowledge of scripting (e.g., PowerShell, Bash, Python)
  • Basic understanding of Linux systems
  • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
  • Experience with hardware and end-user support.
  • Familiarity with enterprise firewalls, switches, and wireless environments
  • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.
  • Willing to work or travel in our NYC office when upon opening

Preferred
  • Experience in a multi-office or global environment
  • Familiarity with MFA, SSO, and access control best practices
  • Experience with IT service management tools (e.g., ticketing systems)
  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

Benefits
  • Competitive salary, plus bonus based on individual and company performance
  • Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
  • PPO Health, dental and vision insurance premiums fully covered for you and your dependents

Applications are open for both Stamford and New York City offices, the latter with a planned opening in September 2026.
The base salary range is $120,000 - $150,000 depending on the candidate's educational and professional background. Base salary is one component of Trexquant's total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt.
Trexquant is an Equal Opportunity Employer.

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