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Second Chance Remote Jobs in Thompson, CT (NOW HIRING)

MTM

Customer Care Representative - WFH Rhode Island

Cranston, RI · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote Rhode Island Hourly Rate: $17.50 What Will Your Job Look Like? The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will ...

All JobsSecond Chance JobsSecond Chance Remote JobsSecond Chance Remote Jobs in Thompson, CT

Second Chance Remote information

What is a second chance remote?

Second Chance Remote jobs are employment opportunities offered by companies that are open to hiring individuals with criminal records or those seeking a fresh start after past mistakes. These jobs are typically remote, meaning you can work from home or anywhere with internet access. Employers offering second chance opportunities believe in giving people the ability to rebuild their lives, often providing support, training, and flexible positions. Such roles can range from customer service and data entry to IT and creative work. Second chance remote jobs help break down the barriers to employment for those with non-traditional backgrounds.

What are the key skills and qualifications needed to thrive in a second chance remote position, and why are they important?

To thrive in a second chance remote position, you generally need a high school diploma or GED, basic computer literacy, and a willingness to learn. Familiarity with remote collaboration tools like Zoom, Microsoft Teams, and cloud-based platforms is often required. Strong communication, self-motivation, and reliability help candidates stand out and build trust with employers. These skills are important because they demonstrate your ability to contribute productively and responsibly in a remote work environment, regardless of your background.

What unique challenges might I encounter when working in a second chance remote role, and how can I overcome them?

Second Chance Remote roles often involve supporting individuals with prior barriers to employment, such as past incarceration or significant career gaps. You may encounter challenges such as building trust with clients, navigating complex personal situations, and balancing empathy with accountability. Overcoming these challenges requires strong communication skills, patience, and a commitment to fostering a supportive, nonjudgmental environment. Collaboration with social services, employers, and team members is essential to provide comprehensive support and help clients succeed in their roles.

What is the difference between Second Chance Remote vs Customer Service Representative?

AspectSecond Chance RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; background checkHigh school diploma or equivalent; training provided
Work EnvironmentRemote, home-basedRemote or in-office, customer-facing
Industry UsageEmployers seeking second chance employment candidatesCustomer service across various industries
Common Search IntentJobs for individuals with background challengesCustomer support roles

Second Chance Remote and Customer Service Representative roles often require similar credentials and work environments. However, Second Chance Remote specifically targets candidates with past background challenges, offering remote opportunities in customer service. While both roles involve communication skills, Second Chance Remote emphasizes providing employment opportunities for those seeking a second chance, whereas Customer Service Representatives may have broader eligibility criteria.

What are popular job titles related to Second Chance Remote jobs in Thompson, CT?

For Second Chance Remote jobs in Thompson, CT, the most frequently searched job titles are:

What job categories do people searching Second Chance Remote jobs in Thompson, CT look for?

The top searched job categories for Second Chance Remote jobs in Thompson, CT are:

What cities near Thompson, CT are hiring for Second Chance Remote jobs?

Cities near Thompson, CT with the most Second Chance Remote job openings:

Second Chance Remote jobs near you
Infographic showing various Second Chance Remote job openings in Thompson, CT as of August 2026, with employment types broken down into 68% Full Time, 26% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution.

Customer Service Representative as 100% Remote

Amicis Global

Woonsocket, RI • Remote

$20/hr

Contractor

Re-posted 13 days ago

Job description

Title: Customer Service Representative
Location: Remote
Duration: 06 Months
Shift Timing: 09:00 AM – 06:00 PM EST (Training - Monday – Friday)
10:00 AM – 07:00 PM EST (Post‐Training - Monday – Friday)
 
Pay Rate: $20.00/- on W2
 
 
Kindly share your most updated resume.
 
 
Roles and Responsibilities:
This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs.
There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.
This Customer Service Representative role is a call‐center position supporting members with Social Determinants of Health (SDoH) by helping them identify and access local community resources.
Representatives handle both inbound and outbound calls and work closely with members who may be experiencing urgent needs related to food, housing, utilities, or finances.
Make outbound phone calls to members.
Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances.
Provide timely follow-up as needed.
Display a high level of empathy, understanding, and patience, while helping to address the member's needs.
Utilize several systems, in addition to the regular usage of more than one monitor.
Required Qualifications
1+ year of customer service experience, with proven customer service skills.
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
Ability to regularly access a designated workspace free from noise and other distractions.
High-speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual preferred and able to pass language certification, if bilingual.
1+ year of experience in a call center setting, specifically related to inbound/outbound calls.
Knowledge of Medicaid, specifically related to communicate source navigation.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills.
Ability to display empathy towards customers' needs and concerns
Desire to contribute to building a positive team spirit.
Remote position: preferred that candidates reside in one of the following states: Tx, FL, Ok, VA, WV, KY, IL,MI
Education:
High school diploma or GED.
 
 
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