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Second Chance Remote Jobs in Rohnert Park, CA (NOW HIRING)

First American

Welcome Call Representative

Santa Rosa, CA · Remote

$20.34 - $27.12/hr

... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ... Chance Ordinance for Employers and the California Fair Chance Act). First American intends to ...

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Second Chance Remote information

What is the difference between Second Chance Remote vs Customer Service Representative?

AspectSecond Chance RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; background checkHigh school diploma or equivalent; training provided
Work EnvironmentRemote, home-basedRemote or in-office, customer-facing
Industry UsageEmployers seeking second chance employment candidatesCustomer service across various industries
Common Search IntentJobs for individuals with background challengesCustomer support roles

Second Chance Remote and Customer Service Representative roles often require similar credentials and work environments. However, Second Chance Remote specifically targets candidates with past background challenges, offering remote opportunities in customer service. While both roles involve communication skills, Second Chance Remote emphasizes providing employment opportunities for those seeking a second chance, whereas Customer Service Representatives may have broader eligibility criteria.

What are the key skills and qualifications needed to thrive in a second chance remote position, and why are they important?

To thrive in a second chance remote position, you generally need a high school diploma or GED, basic computer literacy, and a willingness to learn. Familiarity with remote collaboration tools like Zoom, Microsoft Teams, and cloud-based platforms is often required. Strong communication, self-motivation, and reliability help candidates stand out and build trust with employers. These skills are important because they demonstrate your ability to contribute productively and responsibly in a remote work environment, regardless of your background.

What are Second Chance Remote jobs?

Second Chance Remote jobs are employment opportunities offered by companies that are open to hiring individuals with criminal records or those seeking a fresh start after past mistakes. These jobs are typically remote, meaning you can work from home or anywhere with internet access. Employers offering second chance opportunities believe in giving people the ability to rebuild their lives, often providing support, training, and flexible positions. Such roles can range from customer service and data entry to IT and creative work. Second chance remote jobs help break down the barriers to employment for those with non-traditional backgrounds.

What unique challenges might I encounter when working in a Second Chance Remote role, and how can I overcome them?

Second Chance Remote roles often involve supporting individuals with prior barriers to employment, such as past incarceration or significant career gaps. You may encounter challenges such as building trust with clients, navigating complex personal situations, and balancing empathy with accountability. Overcoming these challenges requires strong communication skills, patience, and a commitment to fostering a supportive, nonjudgmental environment. Collaboration with social services, employers, and team members is essential to provide comprehensive support and help clients succeed in their roles.
What are popular job titles related to Second Chance Remote jobs in Rohnert Park, CA? For Second Chance Remote jobs in Rohnert Park, CA, the most frequently searched job titles are:
What job categories do people searching Second Chance Remote jobs in Rohnert Park, CA look for? The top searched job categories for Second Chance Remote jobs in Rohnert Park, CA are:
What cities near Rohnert Park, CA are hiring for Second Chance Remote jobs? Cities near Rohnert Park, CA with the most Second Chance Remote job openings:
Second Chance Remote jobs near you
Welcome Call Representative

Welcome Call Representative

First American

Santa Rosa, CA • Remote

$20.34 - $27.12/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Who We AreJoin a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoProvides support and primary point of contact to assigned account(s) and/or Account Managers/Sales to address inquiries, increase market share, support specific revenue and long-term strategic objectives and service clients. Assist in the development of account plan strategy to identify key sales opportunities with existing and potential clients to drive retention and growth and ensure customer satisfaction. Assists with coordinating action plans with multiple internal entities. Job may have sales and business development role in addition to service role. Manages implementation activities and ongoing training to clients, based on knowledge of client business requirements and product knowledge.

HOW YOU'LL CONTRIBUTE

  • In partnership with Account Manager/Sales and/or working directly with clients, develops ongoing customer relationships
  • Provide full range of services to assigned accounts, including customer service, training, reporting, and providing solutions to customer problems
  • Act as liaison to other internal and external entities
  • May provide support to higher level Account Managers
  • Actively create sales opportunities
  • Gather data and provide information to answer questions and respond to inquiries


WHAT YOU'LL BRING

  • High school diploma; some college preferred
  • 0-2 years related experience
  • Strong customer service orientation
  • Detail oriented
  • Excellent verbal communication
  • Strong problem-solving skills to address client concerns and provide solutions
  • Strong organizational skills
  • Proficient in Microsoft Office - Excel, Word, PowerPoint, and Outlook
Pay Range: $20.34 - $27.12 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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