Job Summary:
Midwest Express Clinic is a provider of urgent and primary care centers focused on affordable healthcare solutions. They are seeking an IT Support Technician to support daily IT helpdesk needs across clinic locations and ensure a high level of customer service and technical support.
Responsibilities:
• Provide support to end users on a variety of issues.
• Identify, research, and resolve technical problems.
• Use excellent customer service skills and exceed customers’ expectations.
• Track, route and redirect problems to correct resources.
• Setup new user accounts, hardware, software and user orientation.
• Manage and track IT asset inventory.
• Setup or modify IT equipment located at various clinics, including cable management.
• Be part of the team rotation for being on-call for after-hours user and system issues.
• Train end users as appropriate.
• Create internal and user documentation.
• Work directly with users and IT staff on day-to-day computer systems issues.
• Act as backup support personnel for other systems as required.
• Participate in projects as required.
• Ensure proper recording, documentation and closure of help desk tickets.
• Recommend procedure modifications or improvements.
• Ability to work independently using checklists/documentation.
• Maintain a high level of organization and keep our common work areas neat and orderly.
• Other duties as assigned.
Qualifications:
Required:
• AA in CS, IS, MIS or equivalent education and experience.
• One to two years of end-user support experience.
• Excellent attention to detail.
• Passionate about computer systems and learning new skills.
• High degree of competence with Windows OS and Apple OS
• Experience with Microsoft Office applications and current computer technology.
• Excellent interpersonal, communication, and presentation skills are critical.
• Strong problem analysis skills.
• Ability to work collaboratively and as part of a team.
• Excellent interpersonal and communication skills
• Strong customer service skills
• Effective time management practices.
• Ability travel onsite to MEC clinics in Illinois and Indiana as well as additional onsite support for head office in Chicago’s West Loop as needed
• Ability to lift and/or move up to 50 pounds and work in tight quarters (server room/closets and user workspaces).
• Flexibility with schedule as required for on-call schedule or to support planned activities or emergency situations.
Preferred:
• Experience with Apple OS/X in a Windows Domain a plus
• Experience in medical industry a plus.
• Experience with Experity and Power BI a plus.
Company:
Midwest Express Clinic provides optimum and convenient quality care across a wide range of medical services. Founded in 2012, the company is headquartered in Willowbrook, USA, with a team of 201-500 employees. The company is currently Growth Stage.