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Infographic showing various Seasonal Virtual Desk job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Customer Service Associate / Call Center - (Summer Employment / seasonal) Friday- Monday

Ocean State Job Lot

North Kingstown, RI • On-site

$19 - $21/hr

Part-time

Re-posted 22 days ago

Ocean State Job Lot rating

5.9

Company rating: 5.9 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

398th of 732 rated retailers

Job description

Schedule:

Friday: 9AM - 1PM

Sat, Sun & Monday 9AM - 5PM

__________________________________________________________________________________________________________________________________________

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 170 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

Job Description:

The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution. This role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers. 

Key Responsibilities:

  • Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely basis in accordance with Company policy.
  • Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Relations Manager as needed.
  • Maintain up-to-date understanding of Company policies and procedures.
  • Capture and report all customer contacts using a software application.
  • Effectively utilize virtual means to communicate efficiently and work independently under remote conditions, as applicable.

Qualifications:

  • High school degree or equivalent is required.
  • One or more years of customer service or call center experience is preferred.
  • Associate’s or Bachelor’s degree in a related field is preferred.
  • Prior retail customer service experience is preferred.
  • Proficient in Salesforce platform and Google (i.e., Sites, Slides, Drive, Docs, Sheets).

Work Environment:

  • Works on a rotating schedule primarily in a climate controlled environment with minimal safety and health hazard potential.
  • Weeknight and weekend assignments may be required.
  • Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
  • May involve exposure to challenging customer interactions.
  • The role will be required to utilize a personal device to verify logins for different websites and programs.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

    This job description does not list all the duties of the job.  You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position.  Management has the right to revise this job description at any time.  The job description is not a contract, either express or implied.  You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

    #INDCorp

    The salary range for this position is between $19.00 to $21.00/hour.  

    What Ocean State Job Lot employees say

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    Get the full story on Breakroom

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    About Ocean State Job Lot

    Sourced by ZipRecruiter

    Ocean State Job Lot, headquartered in North Kingstown, Rhode Island, United States, is a well-renowned firm operating within the retail industry. The company, officially launched in 1977, has since grown to operate more than 140 stores across the US northeast. It offers a variety of products that range from health and beauty supplies, kitchenware, clothing, and seasonal items to toys, pet supplies, and household essentials. The company's mission is to provide its customers with a unique treasure hunt experience by offering quality products at exceptional value. Beyond this, Ocean State Job Lot is known for its philanthropic efforts, through schemes like the 'Three Square Meals' hunger relief program, and the OSJL Charitable Foundation, which have significantly contributed to enhancing the quality of life within their community.

    Industry

    Retail

    Company size

    5,001 - 10,000 Employees

    Headquarters location

    North Kingstown, RI, US

    Year founded

    1977

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