Job Summary:
Paychex has been simplifying HR, payroll, and benefits for American businesses since 1971, and they are seeking a Forward Deployed Software Engineer (FDE) to enhance customer engagement through technical solutions. This role involves customizing software implementations and acting as a bridge between engineering and customer success, requiring hands-on development and collaboration with clients.
Responsibilities:
• Serve as the primary technical interface for customers, partners, and indirect channel teams.
• Host technical discussions, requirement‑gathering sessions, and architecture reviews directly with customers.
• Provide developer support, guidance, and best practices for integration and implementation.
• Represent the embedded team in developer‑facing demos, product enablement, and partner technical workshops.
• Translate customer needs into actionable engineering tasks, ensuring platform capabilities align with business goals.
• Lead the design and implementation of custom features, enhancements, and integrations across our platform.
• Develop application‑layer components and service extensions using Python, Django, and REST‑based APIs.
• Build and integrate customer‑facing portal/UI components in React.
• Leverage AWS services to build scalable, cloud-backed integrations.
• Own the documentation and development of APIs, SDKs, and interface design documents (IDDs).
• Ensure seamless integration between on‑device components, microservices, and customer systems.
• Diagnose and resolve complex issues.
• Provide senior‑level technical escalation support for customers and internal teams.
• Lead root‑cause analysis and drive long‑term corrective improvements across the platform.
• Lead customer‑specific development initiatives from ideation through deployment.
• Own timelines, deliverables, and technical direction for customization projects.
• Mentor junior engineers and influence cross‑team engineering best practices.
Qualifications:
Required:
• Bachelor's Degree in Computer related discipline or equivalent work experience
• 7 years of experience in Related field or the equivalent combination of education and experience.
• Expertise in Python, with experience building backend services or integration layers (Django strongly preferred).
• Proficiency in React for developing customer‑facing interfaces or partner tools.
• Experience with AWS (Lambda, API Gateway, S3, CloudWatch, IAM, or related services).
• Strong experience with embedded systems development.
• Experience with API design, interface documentation, and integration workflows.
• Excellent communication skills with the ability to convey complex technical concepts to diverse audiences, including customers and indirect channel partners.
• Proven success in customer-facing engineering, developer support, or solutions engineering roles.
Company:
Paychex is a human capital management company that delivers advisory solutions in human resources, employee benefit solutions, and payroll. Founded in 1971, the company is headquartered in Rochester, USA, with a team of 10001+ employees. The company is currently Late Stage.