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Seasonal Healthcare Customer Service Jobs in Elizabeth, NJ

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Seasonal Healthcare Customer Service information

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How much do seasonal healthcare customer service jobs pay per hour?

As of May 27, 2026, the average hourly pay for seasonal healthcare customer service in Elizabeth, NJ is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Seasonal Healthcare Customer Service representative, and why are they important?

To thrive as a Seasonal Healthcare Customer Service representative, you need strong communication skills, attention to detail, and a basic understanding of healthcare processes, usually supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes knowledge of HIPAA regulations is typically required. Patience, empathy, and problem-solving abilities are soft skills that help you address customer concerns compassionately and efficiently. These skills ensure accurate information delivery, positive customer experiences, and compliance with healthcare standards during high-demand periods.

What are some common challenges faced by Seasonal Healthcare Customer Service representatives during peak periods?

Seasonal Healthcare Customer Service representatives often experience high call volumes and tight deadlines during open enrollment or flu season, which can be challenging to manage. Adapting quickly to frequent updates in healthcare policies and system changes is essential, as is maintaining empathy and professionalism with customers who may be stressed or confused about their coverage. Collaborating with team members and supervisors is crucial to ensure accurate information is provided and to resolve complex issues efficiently. Effective time management and strong communication skills help representatives succeed in this fast-paced, dynamic environment.

What is a Seasonal Healthcare Customer Service Representative?

A Seasonal Healthcare Customer Service Representative is a temporary employee who assists customers with questions about healthcare plans, insurance benefits, enrollment, billing, and claims during peak periods, such as open enrollment or flu season. These representatives typically work for healthcare providers, insurance companies, or call centers. Their main duties include answering phone calls, resolving issues, providing information, and ensuring a positive customer experience. The seasonal nature of the job means employment lasts only for a specific period when demand for support is highest.

What is the difference between Seasonal Healthcare Customer Service vs Healthcare Customer Service?

AspectSeasonal Healthcare Customer ServiceHealthcare Customer Service
CertificationsBasic healthcare or customer service certifications often preferredSame certifications, often more comprehensive
Work EnvironmentTemporary, seasonal settings like flu season or vaccination drivesYear-round healthcare facilities such as hospitals or clinics
Employer & Industry UsageHospitals, clinics, health insurance companies during peak seasonsHealthcare providers, insurance companies, hospitals

Seasonal Healthcare Customer Service roles focus on temporary, peak periods in healthcare, requiring similar certifications but often with a shorter duration. Healthcare Customer Service positions are ongoing, supporting daily operations in healthcare facilities. Both roles involve assisting patients and handling inquiries, but seasonal roles are tied to specific times of increased demand.

What are popular job titles related to Seasonal Healthcare Customer Service jobs in Elizabeth, NJ? For Seasonal Healthcare Customer Service jobs in Elizabeth, NJ, the most frequently searched job titles are:
What job categories do people searching Seasonal Healthcare Customer Service jobs in Elizabeth, NJ look for? The top searched job categories for Seasonal Healthcare Customer Service jobs in Elizabeth, NJ are:
What cities near Elizabeth, NJ are hiring for Seasonal Healthcare Customer Service jobs? Cities near Elizabeth, NJ with the most Seasonal Healthcare Customer Service job openings:
Seasonal Healthcare Customer Service jobs near you

Healthcare Customer Service Representative-(Remote)

Advanced psychiatry associates

Newark, NJ • Remote

$23.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Healthcare Customer Service Representative-(Remote) Job Openings Healthcare Customer Service Representative-(Remote) About the job Healthcare Customer Service Representative-(Remote) As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests. In this role, you will work in a remote high-volume call center environment and receive/respond to approx.

60-65 incoming calls per day from providers, referral sources and patients. You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal. Hiring for multiple positions!

Location 100% Remote Hourly Rate - $23.50/hr - $26.50/hr + Monthly Bonus Incentive opportunity Training & Nesting Period 4 to 6 Weeks Training & Nesting Hours Monday Friday 9:00am 5:30pm EST Available Shift After Training & Nesting: Monday - Friday, 11:30AM - 8:00PM EST Responsibilities Demonstrate excellent empathy and patience when dealing with difficult callers or complex requests. Pay strong attention to detail. Comply with all company policies, including HIPAA/PHI.

Strive to meet or exceed individual performance goals in Call Quality, Attendance, Adherence, and other Contact Center objectives. Bring joy to work and be fun to collaborate with teammates. Qualifications High School Diploma or GED.

Minimum 2 years of Customer Service experience in a call center environment. Minimum 1 year of experience working in the healthcare or medical industry with medical terminology. Ability to navigate dual monitors and multiple applications.

Intermediate keyboarding abilities (at least 30 WPM, data entry while actively listening). Basic PC & Search Engine abilities (e.g., use the mouse to click, troubleshoot, work with Microsoft Office, open a browser, use a search engine, bookmark a site, and navigate the use of back/forward buttons). Internet Requirements Speeds: 2mb/10mb upload and 10mb/25mb download or higher.

High-speed Internet: Fiber or Cable connection required. DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections. Required to hardwire with an ethernet cable while working.

What We Offer Starting Pay for external hires is $23.50 / hour + Monthly Incentive Bonus Opportunity. Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match. Generous PTO, 401K Savings Plan, Paid Parental Leave, and more.

Advancement Opportunities, professional skills training, and tuition reimbursement. Walgreens Discount - receive up to 25% off eligible items. Great culture with a sense of community.

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