Seasonal Auto Injury Solutions Jobs (NOW HIRING)

Operational Support Services Rep

Date: Jun 4, 2026

Location:

Webster, MA, US

Company: MAPFRE

Schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.

This position has a 90 day, on-site training period along with advancement opportunities after your first year.

Come join our Insurance Operations team! We’re looking for a highly organized individual who thrives in a fast‑paced environment and is eager to contribute to the daily success of the team. If you enjoy meaningful work that keeps everything running smoothly behind the scenes, this is a great fit.

Summary

Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Responsibilities

• Process and deliver correspondence to intended party for Claims and Underwriting

• Index documents received electronically and scanned documents

• Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines

• Process Merit Rating Board Hearing Lists and Claim print requests

• Process various data entry functions and clerical support

• Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable

• Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters

• Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log

• Respond quickly and independently to lobby visitor concerns

Skills and Abilities

• Strong organization and prioritization skills

• Effective verbal and written communication skills

• Ability to work in a fast-paced environment with minimal supervision

• Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office

• Ability to interact well with others in a team environment

• Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools

• Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred

• Basic math skills

Qualifications

• High school diploma or equivalent

• Previous experience in a customer service position helpful

Your Health, Your Wellbeing—Fully Supported

• $0 Premium Medical Plan Option Keep more of what you earn. Employees earning under $75,000 who elect single coverage under our Super Value Plan enjoy $0 monthly premiums —comprehensive healthcare at no cost to you.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Pay Range $36,000 - $40,300 (non-exempt)

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com .

We are proud to be an equal opportunity employer.

Nearest Major Market: Worcester

Job Segment: Recruiting, Call Center Representative, Accounts Payable, Customer Service Representative, Data Entry, Human Resources, Customer Service, Finance, Administrative

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