Sdm Jobs in Ohio (NOW HIRING)

Good Place Holdings Charter

We will grow thriving and sustainable organizations and encourage other organizations to apply Good Place principles and values which aim at:

• Valuing people over financial profits,
• The members of our organization are cared for and flourish both in and outside our organization,
• Fostering covenantal relationships with our customers and suppliers
• The work we do to earn our living builds up Good Places in the communities where we work, and
• Ourselves and others can experience the continuing creation in us and through our activities

SDMyers
As a Good Place company, we strive every day to earn the undying loyalty of electric power system owners in a way that is safe and builds up a marketplace of reliable, low-cost electric systems.

Sales Purpose: To build strong and lasting relationships with SDMyers and electric power system owners, and position SDMyers as the preferred solution provider. To turn interest in SDMyers solutions into a commitment:

• Build relationships and manage interactions,
• Connect electric power system owners with the right fit solution,
• and Secure commitments

Position Purpose: The purpose of this role is to coordinate and fulfill all Sales activities involving new business sales orders, and commitments with customers.

Key Responsibilities

• Assist ERAM’s with the creation of new accounts and on-boarding of new customers.
• Determine and prioritize on-boarding activities based on customer size and potential.
• Work with customers, ERAM’s, and other interdepartmental contacts to finalize agreements, quotes, bids, proposals, and legal contracts.
• Facilitate the scheduling of oil testing by following-up on mail-in orders and retests during the first year.
• Assist with customer retention activity during the first year of opening a new account.
• Provide backup support and assistance to handling Customer Service emails, Live Chats, call-ins etc.
• Set up initial customer meetings during the first year to introduce all services and various team members to the account.
• Work with ERAM’s on strategic account plan for transitioning to DAC’s.
• Determine how PO’s are obtained by the customer and document necessary customer contacts and procedures for future orders.
• Transition new account over to the DAC team for renewal work.
• Update information in the CRM and Navision after customer interaction.
• Performs other duties as requested.

Education and Experience

• High school diploma required. Bachelor’s degree preferred.
• Must have familiarity with Microsoft Office Suite (Word, Excel, and Power Point) and be able to navigate through general Windows applications.
• Database experience preferred.
• Use of Salesforce a plus

Knowledge, Skills and Abilities

• Must possess excellent communication skills – e-mail/letter composition, comfortable speaking with customers by phone.
• General knowledge of SDM product and services.
• Personable, approachable, and collaborative; able to work well within a team and across functions.
• Ability to listen, acknowledge, and explore through open ended questions in order to better understand customer needs.
• Attention to detail, creative thinking, and professionalism.
• Must have a strong sense of team commitment, integrity, initiative which includes meeting deadlines, punctuality, and excellent follow through.
• Ability to coordinate multiple work tasks, work independently, and prioritize.
• Proficiency in Microsoft Office.
• Proficiency in Sales Force CRM

Work Conditions

• The work for this position is conducted indoors, in a conventional office environment, in an office or cubicle workstation, with low noise.

Physical Demands

While working, the ability to:

• perform work at workstation for extended periods of time, typically at least 8 hours a day, sometimes more or less if business needs require.
• occasionally lift objects up to 25 lbs.