UCC Supervisor
Alexandria, VA · On-site
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
Alexandria, VA · On-site
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
Alexandria, VA · On-site
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
Alexandria, VA · On-site
Ensure compliance with approved scripts, knowledge articles, and email response templates. Monitor ... supervisor. Education & Experience Requirements Education (Required): BA/BS in Computer Science ...
Alexandria, VA · On-site
Ensure compliance with approved scripts, knowledge articles, and email response templates. Monitor ... supervisor. Education & Experience Requirements Education (Required): BA/BS in Computer Science ...
Alexandria, VA · On-site
Ensure compliance with approved scripts, knowledge articles, and email response templates. Monitor ... supervisor. Education & Experience Requirements Education (Required): BA/BS in Computer Science ...
Alexandria, VA · On-site
Ensure compliance with approved scripts, knowledge articles, and email response templates. Monitor ... supervisor. Education & Experience Requirements Education (Required): BA/BS in Computer Science ...
Alexandria, VA · On-site
Ensure compliance with approved scripts, knowledge articles, and email response templates ... her supervisor Education & Experience Requirements * Education (Required); BA/BS in Computer ...
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Alexandria, VA · On-site
Ensure compliance with approved scripts, knowledge articles, and email response templates ... her supervisor Education & Experience Requirements * Education (Required); BA/BS in Computer ...
Alexandria, VA · On-site
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
Alexandria, VA · On-site
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
Alexandria, VA · On-site
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
Alexandria, VA · On-site
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
Washington, DC · On-site +1
Build scripts to reduce manual effort, errors, and turnaround times. * Integrate systems like MS ... management/supervisory experience. • Must have experience with scripting and or software ...
Washington, DC · On-site +1
Build scripts to reduce manual effort, errors, and turnaround times. * Integrate systems like MS ... management/supervisory experience. • Must have experience with scripting and or software ...
Build scripts to reduce manual effort, errors, and turnaround times. * Integrate systems like MS ... management/supervisory experience. • Must have experience with scripting and or software ...
Build scripts to reduce manual effort, errors, and turnaround times. * Integrate systems like MS ... management/supervisory experience. • Must have experience with scripting and or software ...
Mclean, VA · On-site
... system scripts. Competencies * Knowledge of servers and server automation. * Ability to communicate effectively. * Excellent troubleshooting skills. * Customer/Client Focused. Supervisory ...
Mclean, VA · On-site
... system scripts. Competencies * Knowledge of servers and server automation. * Ability to communicate effectively. * Excellent troubleshooting skills. * Customer/Client Focused. Supervisory ...
Chantilly, VA · On-site
... system scripts. Competencies * Knowledge of servers and server automation. * Ability to communicate effectively. * Excellent troubleshooting skills. * Customer/Client Focused. Supervisory ...
Chantilly, VA · On-site
... system scripts. Competencies * Knowledge of servers and server automation. * Ability to communicate effectively. * Excellent troubleshooting skills. * Customer/Client Focused. Supervisory ...
Chantilly, VA · On-site
... system scripts. Competencies * Knowledge of servers and server automation. * Ability to communicate effectively. * Excellent troubleshooting skills. * Customer/Client Focused. Supervisory ...
Chantilly, VA · On-site
... system scripts. Competencies * Knowledge of servers and server automation. * Ability to communicate effectively. * Excellent troubleshooting skills. * Customer/Client Focused. Supervisory ...
You will work closely with government supervisors, product owners, and fellow developers to design ... scripts, tools, and plugins (e.g., IDAPRO, Ghidra scripts) to automate or enhance analysis ...
You will work closely with government supervisors, product owners, and fellow developers to design ... scripts, tools, and plugins (e.g., IDAPRO, Ghidra scripts) to automate or enhance analysis ...
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Ensure compliance with approved scripts, knowledge articles, and email response templates.
... scripts, escalation processes, and customer service standards. • Supporting the Help Desk Supervisor in tracking team performance, identifying trends, and recommending process improvements. • ...
... scripts, escalation processes, and customer service standards. • Supporting the Help Desk Supervisor in tracking team performance, identifying trends, and recommending process improvements. • ...
Annapolis, MD · On-site
$53.50 - $73.50/hr
Catalog Client Script, Business Rules, Script Actions, etc.), Client & Server API's development ... Any additional reports as assigned by the supervising manager Education: Bachelor's Degree in ...
Annapolis, MD · On-site
$53.50 - $73.50/hr
Catalog Client Script, Business Rules, Script Actions, etc.), Client & Server API's development ... Any additional reports as assigned by the supervising manager Education: Bachelor's Degree in ...
Annapolis, MD · On-site
$53.50 - $73.50/hr
Develop automation scripts for efficient deployment and operation of ServiceNow using a variety of ... supervising manager The Judiciary prefers a proposed resource with the following skills and ...
Annapolis, MD · On-site
$53.50 - $73.50/hr
Develop automation scripts for efficient deployment and operation of ServiceNow using a variety of ... supervising manager The Judiciary prefers a proposed resource with the following skills and ...
Burtonsville, MD · On-site
$17.65/hr
... supervisor. In addition, the CSR may be required to answer telephone customer service calls in accordance with defined telephone scripts and protocol. The CSR may be required to review mailed ...
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Burtonsville, MD · On-site
$17.65/hr
... supervisor. In addition, the CSR may be required to answer telephone customer service calls in accordance with defined telephone scripts and protocol. The CSR may be required to review mailed ...
Craft specialized scripts for Change of Command ceremonies, retirements, and farewells ... SUPERVISORY RESPONSIBILITIES * This position does not have any supervisory responsibilities.
Craft specialized scripts for Change of Command ceremonies, retirements, and farewells ... SUPERVISORY RESPONSIBILITIES * This position does not have any supervisory responsibilities.
Washington, DC · On-site
$55K - $65K/yr
Acting as shift lead or primary point of contact in the absence of the Help Desk Supervisor. * Assisting with the development and maintenance of procedures, scripts, FAQs, and knowledge base articles.
Washington, DC · On-site
$55K - $65K/yr
Acting as shift lead or primary point of contact in the absence of the Help Desk Supervisor. * Assisting with the development and maintenance of procedures, scripts, FAQs, and knowledge base articles.
$83K - $98K/yr
... video scripts, newsletters, and other organizational messaging, while ensuring consistency with established brand standards. This position also supervises communication staff/contractors and ...
$83K - $98K/yr
... video scripts, newsletters, and other organizational messaging, while ensuring consistency with established brand standards. This position also supervises communication staff/contractors and ...
$13.61 - $18.09
7% of jobs
$18.09 - $22.57
15% of jobs
$23.69 is the 25th percentile. Wages below this are outliers.
$22.57 - $27.05
12% of jobs
$27.05 - $31.53
13% of jobs
The median wage is $32.40 / hr.
$31.53 - $36.01
19% of jobs
$36.01 - $40.49
8% of jobs
$40.92 is the 75th percentile. Wages above this are outliers.
$40.49 - $44.97
14% of jobs
$44.97 - $49.45
8% of jobs
$49.45 - $53.93
2% of jobs
$53.93 - $58.41
1% of jobs
$58.41 - $62.89
1% of jobs
$13
$34
$62
| Aspect | Script Supervisor | Assistant Director |
|---|---|---|
| Primary Role | Maintains continuity, notes shots, and ensures script adherence | Coordinates production activities, manages schedule, and oversees daily operations |
| Credentials | Experience in film/TV, knowledge of continuity, often relevant certifications | Experience in production management, leadership skills, often relevant certifications |
| Work Environment | On set, closely collaborating with director and camera crew | On set, managing cast and crew, overseeing schedule and logistics |
| Industry Usage | Common in film and television production | Common in film and television production |
The Script Supervisor focuses on maintaining continuity and script accuracy during filming, while the Assistant Director manages the production schedule and coordinates on set activities. Both roles are essential in film and TV production but serve distinct functions to ensure smooth operations and consistent storytelling.

Full-time
Re-posted 15 days ago
DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
This role is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment.
Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.
*Please Note: This requisition is contingent upon contract award.*
Clearance Requirement
Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk).
Education (Required)
BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.
Experience (Required)
Five (5) years of experience in a high-volume contact center supporting the general public.
Demonstrated experience managing multi-channel customer support operations including phone, email, and web-based platforms.
Experience overseeing workforce management, SLA adherence, and performance reporting within a structured service environment.
Technical Knowledge (Required)
Certifications
Preferred:
One or more Help Desk Institute (HDI) certifications or formal training from the International Customer Management Institute (ICMI) or similar organization
Skills