School Av Jobs in Decatur, GA (NOW HIRING)

How You’ll Contribute:

The Senior AV Support Services Technician provides technical and operational support for audio-visual equipment and systems located within the following types of environments: Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage).  This position will also serve as the on-site liaison between the client, Diversified, and other members of the on-site team. 

The Support Services Technician will be required to be on site Monday-Friday for eight (8) hours per day.  Start and end times will be determined by Diversified and the client.  Overtime may be required upon request.  The first quarter of each year has a higher demand upon the flexibility of the working schedule and requires onsite support to match the working time periods of the Georgia legislative session hours.

Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development.

What You’ll Do:

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repairs of faulty systems and equipment.
• Act as the liaison between the on-site team and Diversified Service management.
• Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment.  Act as the technical escalation point for all AV/UC equipment and related issues.
• Work with the client team concerning the scheduling of meetings, and preparation of meeting room accommodation for trainers and end-users.
• Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
• Identify defective or failed equipment and take ownership to resolution.  Provide support for troubleshooting and maintenance of AV/multi-media systems.  Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions for highly complex systems.
• Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies.  Manage the daily activities of configuration and operation of AV/multi-media systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions.  Aid users in accessing, using, and diagnosing AV/multi-media systems.
• Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer from initial reporting date/time through final resolution date/time.  Provide regular reporting of current and historical analytical data to meet measured client metrics.
• Interface with client executive and “C” level personnel in a highly professional manner.
• Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
• Collaborate with local Service management concerning actions, including but not limited to end-user provided training.
• Assist with support of live-event spaces and requirements, especially in relation to regular large meetings within an auditorium and/or other large venue spaces.

Expectations for delivering daily/routine client satisfaction:

• Need to maintain high availability/visibility within the event and meeting spaces.
• Need to maintain an accurate and regular incident ticketing management routine from incident inception to resolution.
• Need to provide end-users with consistently smooth support experience/operation of the installed technology.
• Need to perform regular/daily walk-arounds (executing routine systems checks).
• Need to “own” the site location technology solutions – self driven to develop a keen knowledge/understanding and management of all the deployed technology.
• Need to be able to develop work-around solutions for alternative options if systems are faulty.
• Need to have a high sense of urgency when dealing with issues.
• Need to communicate daily scheduling and time off planning with local client POC.
• Reports daily to an onsite client POC – as a “client driven” role which provides regular updates to the client.

What You’ll Bring:

Education & Certifications:

• High School Diploma/ GED
• CTS certification from AVIXA + manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) are preferred

Required Skills/Qualifications:

• Three to Five years of experience in enterprise level AV support
• Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
• Basic wiring skills
• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and live-event best practices
• Experience with major industry manufacturers including QSC, Crestron, Cisco, Microsoft, Biamp, and/or Poly
• General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of Microsoft software programs such as Excel, Outlook, Project, Word)
• Knowledge and experience in computer networking configuration/troubleshooting
• Must present well as client facing and working with high level executives within high pressure meeting situations
• Must maintain a valid driver’s license with clean driving record
• Must be able to stand, kneel and/or crouch for long periods of time
• Must be able to work in high places, as well as small, cramped places
• Must be able to work in hot humid places, as well as cold places
• Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
• Must be able to lift/maneuver up to 75 lbs., use hand tools, ladder, and have the physical ability to frequently bend, kneel, stand, and walk for extended periods of time
• Must pass a background screen and drug test.

Desired Skills/Qualifications:

• Competencies in the following technologies which have been deployed at the site: Titan microphone systems, Panasonic Cameras, QSC ACPR, Nanolumens video walls
• Three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
• Competencies in Video Conferencing products (Cisco preference)
• Competencies in QSC control systems (trouble shooting, basic communication concepts and protocols)
• Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems