Schedule Coordinator Jobs in Springfield, VA (NOW HIRING)

Benefits:

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Wellness resources

Baseline Medical is a women-owned, nurse-led company redefining how medical care is delivered across the DMV. We provide mobile medical services and IV therapy to patients in their homes, hotels, and offices — bringing high-quality clinical care directly to where people are. Baseline Medical is seeking an experienced Schedule Coordinator who thrives in a fast-paced environment and brings strong scheduling, coordination, and problem-solving skills. Experience in healthcare or logistics is a plus.

This is not a traditional customer service or receptionist role. The ideal candidate is highly organized, adaptable, and comfortable managing multiple moving pieces while coordinating patients, clinical staff, and day-to-day scheduling needs. Experience in a medical, home health, logistics, or similar fast-paced environment is preferred.

Position Overview: As a Schedule Coordinator, you'll serve as the operational hub between patients, nurses, providers, and internal leadership. You'll coordinate mobile wellness/illness appointments, optimize nurse and provider schedules, respond to urgent scheduling changes, and ensure every patient receives a seamless concierge experience.

Success in this role requires excellent judgment, strong organizational skills, and the ability to remain calm while managing multiple priorities in a fast-paced environment.

Schedule: This is a part-time on-site position offering 2–4 rotating shifts per week; weekend availability is required

Sample Shift Times: (subject to change)

Sunday - Thursday

AM Shift: 7:45am - 1:45pm

PM Shift: 1:30pm - 9:30pm

Friday - Saturday

AM Shift: 7:45am - 6:00pm

Responsibilities:

Answer incoming phone calls, text messages, emails, and other communication mediums

Set appointments for patients, ensuring optimal scheduling and efficient use of resources

Monitor provider availability and adjust schedules throughout the day based on cancellations, emergencies, traffic, and appointment changes

Review scheduling requests for completeness and obtain any additional information necessary before appointments

Collaborate closely with nurses, providers, and leadership to resolve scheduling conflicts and operational challenges

Perform various administrative duties, including data entry, record maintenance, and patient documentation in accordance with the company's standard operating procedures

Ensure patient information is handled in accordance with HIPPA and compliance with privacy regulations

Support daily operational workflow by managing appointment logistics and coordinating timely communication between departments

Utilize scheduling software, and other technology platforms to manage schedules and appointments efficiently

Deliver a compassionate, professional, concierge-level experience during every patient interaction

Qualifications:

Required Experience

Minimum 1-2 years of experience in medical scheduling, patient coordination, or a similar healthcare operations experience role

Experience coordinating multiple providers and changing patient needs

Demonstrated ability to manage competing priorities, adapt quickly to changing circumstances, and consistently meet deadlines with accuracy

**Preferred Experience

Experience in one or more of the following healthcare settings:

Home health

Mobile healthcare operations

Medical practices

Concierge medicine

Urgent care

Specialty clinics

Multi-provider scheduling

Healthcare dispatch or logistics coordination

Other similar patient-care environments

Technical Knowledge

Experience using Electronic Medical Records (EMR/EHR) and medical scheduling software

Proficiency in Microsoft Office and other scheduling or communication platforms

Comfortable learning and adapting to new technology

Understanding of HIPPA requirements and patient confidentiality standards

Knowledge of medical terminology is highly desirable

Professional Skills

Excellent written and verbal communication skills.

Exceptional organizational and time management abilities.

Strong critical thinking and problem-solving skills.

Ability to prioritize multiple competing tasks in a fast-paced environment

Strong attention to detail and follow-through

Professional, compassionate, and patient-focused approach.

Collaborative team player with a positive attitude

Education

High School Diploma or GED required

Additional education in healthcare administration, medical assisting, health sciences, or a related field is preferred

What Makes Someone Successful Here

The most successful Schedule Coordinators at Baseline Medical are people who enjoy solving complex scheduling challenges, communicate confidently with both patients and the clinical team, remain composed under pressure, and genuinely care about delivering an outstanding patient experience. They anticipate problems before they occur, adapt quickly to changing priorities, and understand that behind every appointment is a patient relying on us for timely care.