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Sccm Technical Support Jobs (NOW HIRING)

SV Tech Systems Inc

SCCM Administrator

Minneapolis, MN · On-site

JOB DUTIES: -Second-level professional technical support and primarily responsible for resolving ... SCCM). -Scripting experience with one or more of the following: Visual Basic (VB), Powershell ...

Computech Corporation

Level 2 Technical Support

Saline, MI · On-site

$33K - $42K/yr

Technical Support(Level 2) Location: Saline ,MI Duration:12 Months Role Description : Provide ... Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM * Ability to perform basic Move/Add ...

Stem Xpert

SCCM Administrator

Dublin, OH · On-site

The company provides professional and technical expertise in the fields of Telecom, Education ... Support SCCM 2012 Administration only. SCCM 2007 is NOT what they are looking for. Must be ...

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How much do sccm technical support jobs pay per year?

As of Sep 10, 2026, the average yearly pay for sccm technical support in the United States is $43,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $47,000.00 per year, depending on experience, location, and employer.

What is SCCM Technical Support?

SCCM Technical Support refers to the assistance provided by IT professionals who specialize in Microsoft System Center Configuration Manager (SCCM). These support specialists help organizations deploy, manage, and troubleshoot SCCM infrastructure, including software distribution, patch management, and device configuration. They resolve technical issues, ensure smooth operations, and help maintain the security and compliance of IT environments using SCCM. Their expertise is essential for organizations relying on SCCM to manage large numbers of computers and devices efficiently.

What skills and qualifications are needed for SCCM Technical Support?

To thrive as an SCCM Technical Support specialist, you need expertise in Microsoft SCCM (System Center Configuration Manager), Windows operating systems, and troubleshooting, usually supported by relevant IT certifications like CompTIA or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as SCCM console, PowerShell scripting, Active Directory, and incident management systems is essential. Strong problem-solving skills, attention to detail, and effective communication help in resolving issues quickly and supporting end users. These skills and qualifications are crucial to ensure seamless system management, timely issue resolution, and optimal performance of IT environments.

What challenges do SCCM Technical Support professionals face, and how can they be addressed?

SCCM Technical Support professionals often encounter challenges such as troubleshooting complex deployment errors, managing large-scale patching, and ensuring compatibility across diverse hardware and software environments. Staying up-to-date with the latest SCCM updates and maintaining clear documentation are crucial for resolving issues efficiently. Collaborating closely with IT infrastructure teams and end-users helps in quickly identifying root causes and implementing sustainable solutions. Continuous learning and leveraging Microsoft's support resources can also significantly improve problem-solving effectiveness.

What are popular job titles related to Sccm Technical Support jobs?

For Sccm Technical Support jobs, the most frequently searched job titles are:

Technical Support Specialist

Milwaukee, WI • On-site

Revolution Search Group
See more jobs at Revolution Search Groupexternal

Full-time

Re-posted 29 days ago

Job description

Our client is seeking a motivated and technically proficient IT Technical Support Specialist. This mid-level role supports the office productivity environment, including desktops, laptops, Windows and macOS endpoints, iOS devices, audio/video and conference rooms, printers/copiers, smartphones, telephony/networking, and associated business applications. Responsibilities include installing, configuring, diagnosing, repairing, maintaining, and upgrading endpoint hardware, operating systems, software, and peripheral equipment to support reliable workstation performance and end-user productivity. In a help desk/service desk capacity, the specialist will troubleshoot incidents and service requests in person, by phone, remotely, and through email, document work in the ticketing system, and collaborate with IT team members to deliver timely, dependable support.
 
Key Responsibilities / Functions:
· Support desktops, laptops, Macs, and mobile devices by installing, configuring, maintaining, upgrading, and troubleshooting hardware, operating systems, software, user accounts, and endpoint settings.
· Assist with building, maintaining, and deploying standard Windows and macOS device images and endpoint configurations.
· Support Microsoft 365 applications and services, including account setup, Intune, license assignment, and collaboration tools such as Teams and Zoom.
· Support endpoint protection, anti-virus/anti-malware tools, patching, and security policy enforcement under senior IT guidance.
· Support mobile devices through provisioning, configuration, compliance policy enforcement, and asset tracking using Intune or similar mobile device management platforms.
· Support printers, copiers, and video conferencing systems through maintenance and troubleshooting.
· Improve office productivity environments by identifying issues and recommending solutions.
· Respond to incidents and service requests through hands-on and remote support, document activity in the ticketing system, escalate issues as needed, and communicate status through resolution.
· Support endpoint backup and recovery processes and follow established data protection and retention procedures.
· Assist with hardware and software procurement to meet organizational needs.
Personal Characteristics and Attributes
· Strong customer service focus and commitment to resolving user issues.
· Strong analytical and problem-solving skills.
· Clear verbal and written communication with non-technical stakeholders.
· Self-motivated, responsive, and reliable in completing assignments.
· Interest in learning new technologies and keeping current with trends.
· Positive, collaborative approach with team members and other departments.
· Ability to support hardware and software training during onboarding and ad hoc sessions.
Required Qualifications: (Education, Technical Skills/Knowledge)
· 3–5 years of hands-on support for desktops, laptops, Macs, smartphones, AV/conferencing, and related office technology.
· Experience installing, configuring, troubleshooting, and supporting PC and Mac hardware and software in business environments.
· Working knowledge of endpoint protection, patching, anti-virus tools, and mobile device management concepts.
· Experience working in a ticketing system to document incidents, service requests, escalations, and resolutions.
· Familiarity with Microsoft 365 administration, Entra ID/Active Directory, Intune, and collaboration platforms.
· Associate or bachelor’s degree in a computer-related field, or equivalent experience.
 
Nice-to-Have Qualifications:
· Certifications such as CompTIA A+, Network+, Microsoft 365 Modern Desktop Administrator, or HDI Desktop Support Technician.
· Experience with endpoint imaging and deployment tools such as Intune, Autopilot, or SCCM.
· Exposure to telecom and network environments, including VPNs, phone systems, routers, switches, and circuits.
· Experience with desktop backup solutions and data recovery procedures.
· Familiarity with asset management tools and IT procurement processes.