Hiring: Field Services Support Technician (Onsite – Iowa)
Location: Cedar Rapids, IA (Onsite)
Duration: May 4, 2026 – June 30, 2026 (Ongoing – Renewable Yearly)
Interview: Webcam or In-Person
About the Role
We are seeking a highly skilled Field Services Support Technician to provide on-site IT support across regional State of Iowa locations. This role is critical in ensuring smooth IT operations, system reliability, and business continuity.
⭐ Key Highlights
- ✅ Onsite role – No relocation (Local candidates only)
- Travel required (25–30%) within Iowa region (~100 miles max)
- State vehicle provided for travel
- Long-term opportunity (renewable contract)
- On-call rotation (minimal/PRN basis)
- ️ Hands-on role with networking, endpoint, and ITSM tools
Key Responsibilities Regional Technical Support (35%)
- Provide day-to-day onsite IT support
- Act as primary liaison between business units and IT teams
- Troubleshoot and resolve system and application issues
Endpoint Management & Automation (25%)
- Manage hardware, firmware, and peripherals
- Perform patching, updates, and security maintenance
- Develop automation scripts (PowerShell preferred)
- Maintain asset inventory in ITSM tools (ServiceDesk Plus / Zoho / SCCM)
Application Support (20%)
- Support desktop applications and productivity tools
- Install, configure, and maintain business applications
- Document system configurations and processes
Network Infrastructure (10%)
- Install and configure network equipment (Cisco, Meraki)
- Monitor WAN circuits and connectivity
- Communicate outages and maintenance updates
Administration & Compliance (10%)
- Track tickets and assets in ITSM systems
- Create technical documentation & weekly reports
- Participate in team meetings and support rotations
Required Skills & Experience
- ✔️ 2+ years: Field support, endpoint management, networking
- ✔️ 5+ years: ITSM tools, scripting, technical troubleshooting
- ✔️ Strong experience with:
- ITSM tools (ServiceNow, ServiceDesk Plus, etc.)
- Endpoint tools (SCCM, Zoho Endpoint Central)
- Scripting (PowerShell preferred)
- Networking (Cisco, Meraki, WAN circuits)
- ✔️ Strong troubleshooting & diagnostics skills
Additional Requirements
- Clean driving record (last 7 years)
- Willingness to travel within assigned region
- Strong communication and documentation skills