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SAP Solution Manager Expert - U.S. Citizenship Required
Category: ERP/CRM/Tools
Main location: United States, Tennessee, Knoxville
Position ID:J0726-1762
Employment Type: Full Time
U.S. - CGI Federal roles - Keeping Americans safe
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Position Description:
CGI is seeking an experienced SAP Solution Manager Consultant to support an SAP S/4HANA Greenfield implementation for a large government contract. The role focuses on implementing and operating SAP Application Lifecycle Management (ALM) across multiple SAP landscapes. The consultant will lead configuration and operations for SAP Solution Manager, with emphasis on SAP Focused Build, Change Request Management (ChaRM), and Transport Management. This position works closely with BASIS, security, infrastructure, and functional/technical teams to ensure controlled change management, stable transports, standardized monitoring, and reliable operations across cloud, hybrid, and on-prem environments.
This position is located in one of CGI Federal's offices in Fairfax, VA, Lebanon, VA, Lafayette, LA or Knoxville, TN; however, a hybrid working model is acceptable. You will be required to work in a CGI Federal office two days per week.
Your future duties and responsibilities:
• Implement, configure, and support SAP Solution Manager with a focus on SAP Focused Build, ChaRM, and Transport Management.
• Design and support change and release processes including workflow, approvals, auditability, and governance.
• Configure and support transport processes and integrations (CTS/CTS+), including tracking and reporting.
• Configure and maintain monitoring and alerting (system, business process, job, and interface/integration monitoring).
• Work with technical and functional teams to resolve incidents, defects, and performance issues; provide clear updates to stakeholders.
• Conduct root cause analyses and recommend corrective and preventive actions.
• Support end-to-end ALM processes, including operations, release support, and test management; integrate Tricentis where applicable.
• Contribute to SAP monitoring best practices, support procedures, and operational runbooks.
• Coordinate with BASIS, infrastructure, security, and application teams to ensure system stability, performance, and compliance.
• Support SAP upgrades, migrations, and transformation initiatives across cloud and hybrid environments.
• Document configurations, procedures, and processes; provide knowledge transfer and training.
• Configure dashboards, alerts, and operational reporting in Solution Manager; support Cloud ALM reporting as needed.
Required qualifications to be successful in this role:
• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required as well as successful passing of CGI background check prior to beginning work. In addition, candidates must have ability to obtain and maintain a DHS/CISA EOD/Public Trust clearance.
• Bachelor's degree in a technical or related field.
• Strong hands-on experience with SAP Solution Manager, specifically: SAP Focused Build (primary), ChaRM (primary), Transport Management / CTS (primary)
• Experience with additional Solution Manager capabilities, including: Monitoring and Alerting Infrastructure; System, Business Process, Job, and Interface/Integration Monitoring; Test Suite/Test Management, including Tricentis integration
• Background in SAP monitoring, operations, incident management, and performance troubleshooting.
• Experience with SAP S/4HANA and SAP BW landscapes; familiarity with Tricentis.
• Understanding of SAP BASIS operations and system administration fundamentals.
• Experience with ITSM tools (ServiceNow; Tricentis integration a plus).
• Strong analytical, problem-solving, and RCA skills.
• Excellent communication and stakeholder management skills.
Desired qualifications:
• SAP Solution Manager, Focused Build, or ChaRM certifications.
• Experience with SAP Focused Run (FRUN).
• Experience with SAP Cloud ALM configuration and reporting.
• Experience supporting cloud/hybrid SAP architectures and transformation programs.
• Experience working in Agile/Scrum environments.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $100,800.00 - $245,500.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs
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Skills:

• Communication
• SAP Basis Components (BC)
• SAP S/4HANA
• SAP Solution Manager (SOLMAN)
• Tricentis Tosca

What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
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CGI is an Equal Opportunity Employer, to include disability and protected veteran status; we are committed to compliance with U.S. laws and regulations. Click here to access an overview of our U.S. Equal Employment Opportunity and Anti-Harassment Policy.
Applicants have rights under Federal Employment Laws:

1. EPPA
2. FMLA
3. Know Your Rights: Workplace Discrimination is Illegal
4. Pay Transparency Statement Policy

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.