Company Description
Provider of end-to-end talent management solutions. Based in NE Ohio, Maverick Direct delivers solutions and resources that help our client link business and talent strategies to accelerate the realization of their vision, mission and goals. Maverick Direct helps clients cultivate greatness by designing, building, and attracting the targeted talent to accelerate their business.
Our client, headquartered in Cleveland, Ohio, generates annual revenue of approximately $1.9 billion.
Job Description
SAP PTP Business Analyst
Description
We are seeking an experienced hands-on SAP Business Analyst with a thorough knowledge of business flows for in-house Service, in-house Repair, and Field Service with a focus on PTP. Strong diagnosis, trouble shooting, problem solving, and communication skills are required. Work independently and collaboratively to achieve objectives and assignments timely resolution.
This job is located at our global corporate headquarters in Midtown Cleveland, Ohio.
Job responsibilities include:
Supporting remote location SAP user computer and business systems to include analyzing/troubleshooting, corrective actions
Ensure customer satisfaction by responding to incoming contacts via phone, e-mail, fax
Resolving defects via SAP configuration following internal guidelines and SDLC processes
Weigh the impact of problems to end users and customers in order to assign an appropriate priority and resolution target
Work independently and collaboratively to achieve objectives and assignments timely resolution
Use ServiceNow software to record all contacts, actions, and status
Qualifications
Requirements
3+ years of practical experience with PTP problem solving
Experience with SAP ECC 6 is required
SAP generalist, with focus on Order to Cash, and Procure to Pay in an SD environment
Working knowledge of business and computer systems / software
Proven problem solving and clear communication skills
Use of proper English grammar, written and verbal
Proof of authorization to work in the United States
Preferred:
2+ year of 2nd Tier Support experience is preferred
Microsoft Office Suite knowledge
Multi-location, multi-state experience
Lives in Northern Ohio
4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience
Additional Information
Send resume and/or call for immediate consideration.
Jim Replogle
[email protected]
(330)668-6800 x208