Sap Basis Service Delivery Manager Jobs (NOW HIRING)

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

As a transformational leader with deep business acumen, the Director of SAP Basis will oversee a high-performing team to deliver product-focused SAP solutions. This role is the technical guardian of the S/4HANA digital core platform, responsible for executing the Basis and BTP and ensuring 99.9% system availability across hybrid cloud landscapes. The Director will drive continuous improvement, platform automation, and the evolution of traditional administrators into cloud-native platform engineers.

• S/4HANA Upgrade Technical experience: Expertise in the SAP Readiness Check, Simplification Item Catalog, and Custom Code Migration tools required for S/4HANA conversions and upgrades.
• Integration Suite & CPI: hands-on experience with SAP Cloud Integration (CPI), including iFlow design, Open Connectors, and API Management.
• SAP BTP Platform Engineering: Proficiency in BTP Cockpit management, , Destination management, and Identity Authentication Services (IAS).
• Database & Infrastructure: Expert-level knowledge of SAP HANA 2.0 administration (multitenant database containers, system replication) and experience with Hyperscaler-specific SAP architectures.
• Security Access : Oversees the governance of security access controls across the SAP landscape to ensure compliance and data integrity.
• Drives the technical implementation of a Data Mesh architecture within BTP, enabling decentralized data ownership and seamless data sharing across the enterprise.
• Modern DevOps & ALM: Experience with SAP Cloud ALM for managing transport paths, defect tracking, and automated testing during upgrade cycles.
• Vendor & Financial Management: Proven ability to manage SAP "RISE" or "GROW" contracts, cloud consumption credits (CPEA), and third-party managed service provider (MSP) SLAs.
• Agile Frameworks: Deep understanding of Agile/Scrum methodologies applied specifically to SAP technical debt reduction and platform engineering.
• Experience in managing large and complex technical programs and projects
• Understanding of fundamentals of IT Architecture & Systems to deliver solutions is a must
• Experience in integrating multiple systems (logic and data) across the enterprise is required
• Functional knowledge and experience in implementing large and complex solutions either related to software, data or Infrastructure programs and projects is required

• Need to understand Software Development Life Cycle and various delivery methodologies like Waterfall and Agile
• Manage project budget, risk, and issues
• Leads the technical lifecycle and strategic roadmap of the SAP ecosystem, prioritizing critical system upgrades, Hana performance optimizations, and BTP platform stability to ensure a high-availability infrastructure that supports continuous business innovation
• People leadership & talent transformation manages a global team of technical engineers; focuses on upskilling traditional "basis" administrators into "SAP platform engineers" capable of managing cloud-native BTP services.
• Lifecycle & upgrade management owns the end-to-end strategy for SAP upgrades, including S/4hana release cycles, feature package stacks (FPS), and support package stacks (SPS). Ensures the landscape remains within the mainstream maintenance window to mitigate security risks and technical debt.
• Release orchestration leads the technical planning for major version upgrades and OS/DB migrations, minimizing business downtime during cutovers.
• Clean Core Platform Execution: Serves as the technical guardian of the S/4HANA digital core; implements technical guardrails and BTP extension environments that prevent core extension. This ensures that the platform can be patched and upgraded with minimal business disruption by shifting custom complexity to the SAP Business Technology Platform.
• Oversee basis operations & performance directs mission-critical basis functions, including Hana memory management, database health checks, and system refreshes.
• BTP integration & CPI governance: acts as the primary architect for the SAP CPI, ensuring all interfaces are API-led, documented, and resilient. Manages the lifecycle of BTP sub-accounts, global account entitlements, and connectivity e.g. cloud connectors.
• High availability & DR: participate in the design and testing of disaster recovery and high availability architecture across hybrid cloud environments (Azure/AWS), ensuring a 99.9% system availability SLA.
• Automation of basic tasks drives the adoption of automation for routine tasks such as kernel upgrades, certificate renewals, and system monitoring.

• Master’s degree in computer science or a related technical field
• SAP Certified Technology Associate in SAP HANA and SAP BTP
• Proven track record of leading S/4HANA upgrades and SAP Cloud migrations (RISE/GROW)
• Deep understanding of "Clean Core" methodologies and technical governance execution

• Bachelor's degree in Computer Science, Computer Engineering, Cybersecurity, or a related field, or equivalent combination of education and work experience.
• 10+ years related experience in technology management, customer relationship management and staff management
• 10+ years of experience managing or directing SAP Basis teams with a proven ability to lead a progressive Basis team to develop and implement IT program in a business environment
• Strong business acumen
• Ability to work with multiple technologies, aptitude for new technologies and ability to effectively apply technological solutions to business problems
• Proven experience in planning, organization, implementation and development of applications or infrastructure
• Excellent written and oral communication, with ability to articulate ideas to both technical and non-technical addresses
• Executive presence
• Thought Leadership
• Change Agent with Managerial Courage
• Coaching
• Delivery Results
• Drives Vision & Purpose
• Executive Presence
• Influencing
• Servant Leadership
• Strategic Mindset
• Teambuilding/Develops Team Exceptional organizational skills, proven ability to multi-task
• Able to maintain confidentiality of sensitive information
• Ability to lead a team environment with Agile delivery values

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com