Sap Basis Service Delivery Manager Jobs (NOW HIRING)

About ITT:
ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C'treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Position Summary
The SAP Basis Administrator will be a critical hands-on resource providing support in executing the programs, projects, and day-to-day operational responsibilities in delivery of SAP Basis services for ITT's global enterprise. This role is a part of the SAP BASIS team in the ITT IT Enterprise Services shared service organization which ensures alignment and delivery of all SAP services for the ITT Corporation and Value Centers. Support of SAP is an integral component in the delivery of both business efficiencies and tangible benefits given that it is the ERP system of choice across the ITT businesses enabling an integrated approach involving systems, processes, and people.
As an SAP Basis Administrator , you will play a pivotal role in supporting the SAP landscape. The Junior SAP BASIS Administrator will execute SAP technical operations, migrations, upgrades, and cloud transformations across complex SAP landscapes. This role requires hands-on expertise in Windows Sever Cluster, SQL DB, S/4HANA, RISE with SAP, SAP HANA administration, cloud platforms, BASIS architecture, security, BTP, third party systems and project leadership, with the ability to manage enterprise-scale environments and support modernization initiatives. Independently drive issue resolution coordinating with all parties as needed to drive results under the guidance of senior resources.
For a person to be successful in this role, they will need to be highly driven , able to balance many active priorities, detail oriented, planful, comfortable in searching out and addressing ambiguity, able to consistently deliver results to achieve intended business outcomes, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner.
The person in this role will be a key team member entrusted to support both Operations and Projects. This role provides hands-on assistance, ensure services are delivered in alignment with VC's and business expectations. Additionally, this person will work with their teammates and functional teams to ensure IT service delivery is effectively and efficiently executed. This role comes with an enormous opportunity to gain experience professionally, functionally, technically, and personally in an efficient and collaborative team atmosphere with global reach.
Essential Responsibilities

• SAP BASIS Administration: Installation, configuration, EHP Upgrades, System Refresh, Kernel Upgrades& Support Pack upgrades, SNC configuration, SAP GUI Configuring, DB Refresh, Database Backup/Recovery, DR maintenance & Support, Client administration, System Landscape design, Spool management and transport strategy, integration TMS, Vulnerabilities and remediation and Performance Tuning, Cloud Connector.
• Support and execute S/4HANA upgrades, conversions, and migrations (Greenfield & Brownfield), including RISE with SAP.
• SAP HANA Database Administration: Administer SAP HANA 2.0 databases (scale-up and scale-out), Configure and manage HANA System Replication (HSR), Perform backup, recovery, disaster recovery planning, and execution (RTO/RTA), Conduct performance tuning, memory management, SQL optimization, and data growth management.
• Support Oracle and MS SQL database administration where applicable.
• RISE with SAP, Cloud, On-Prem Infrastructure: Support RISE onboarding, including network connectivity, VPN, VPC/VNET peering, routing, and firewall configurations, collaborate with hyperscale's (AWS, Azure) for infrastructure optimization, Manage Linux (SUSE/RHEL), Windows clusters, SQL DB Cluster, HA and DR environments etc.

• SAP BTP Administration and Automation: High level knowledge of SAP BTP, Administer SAP BTP global accounts, subaccounts, entitlements, and quotas, establish secure connectivity via Cloud Connector, support extensions and integrations with S/4HANA, SuccessFactors, Ariba, and other SAP SaaS etc

• Security, SSO, Compliance: Implement SSO, SSL certificates, SNC, and identity integrations, provide audit support. Knowledge of SAP Security Activities (Profiles, Roles, User Administration, User Termination, User Creation). Knowledge of SOX, ITGC, ITAR, and regulated compliance environments.

• Operations & Support: Manage upgrades, patches, kernel updates, and support packs, perform client administration, transport management, spool management, and monitoring, support backup, disaster recovery, audits, and compliance activities, provide on-call and production support, lead root-cause analysis and continuous improvement initiatives.

• Incident and Service Management: Handle end-to-end ticket management across SAP landscapes, including Incidents, Service Requests, Problems, and Changes. Lead Major Incident (P1/P2) management, including rapid triage, stakeholder communication, vendor coordination, and service restoration. Act as the technical lead during P1 outages, ensuring adherence to SLAs and escalation protocols. Perform detailed Root Cause Analysis (RCA) for recurring and high-severity incidents; drive permanent corrective and preventive actions.
• Problem Management: Support problem management lifecycle, identifying trends, systemic issues, and opportunities for stability and performance improvements.
• Support non-production and weekend production patching activities.
• Provide on-call support during weekday and weekend as required.
• Collaborate with application, infrastructure, security, and SAP ECS teams to resolve complex cross-domain issues.
• Drive continuous service improvement (CSI) initiatives based on incident analytics and operational KPIs.
• Ensure operational readiness through runbooks, SOPs, knowledge articles, and standard operating procedures.
• Support on-call rotations and provide after-hours support for critical production issues.

• Documentation, SOPs & Knowledge Management: Create, maintain, and govern technical documentation, including system architecture diagrams, landscape designs, and configuration baselines. Develop and enforce Standard Operating Procedures (SOPs) for SAP BASIS, HANA, cloud operations, backups, DR, security, and transport management. Author and maintain runbooks for critical operational activities, P1 incident handling, startup/shutdown procedures, and recovery scenarios. Produce knowledge articles (KBA) for recurring incidents, known errors, and operational best practices to reduce MTTR. Ensure documentation supports audit, compliance, and regulatory requirements (SOX, ITGC, ITAR).Maintain RCA documentation, corrective action plans, and preventive controls with clear ownership and timelines. Support knowledge transfer (KT) activities for internal teams and offshore/onshore partners.

Position Requirements

• Bachelor's Degree (preferably in Business or Computer Science); MBA a plus
• Must be a US citizen
• 3-5 years of experience in SAP Basis, 1 year of SAP Security with proven track record in large, complex organizations.
• Experience with SAP ECC 6.0 and SAP 4.0B/AS 400 is required
• Hands-on experience with SAP Basis tasks such as designing and implementing landscape and infrastructure, client strategy, capacity planning (sizing), high-availability and disaster-recovery setup, backup and recovery strategy, storage systems, SAP upgrades, OS/DB migration and Basis administration
• Knowledge in supporting solutions around SAP ecosystems and a technology stack of S/4 HANA, SAP Enterprise Core Component (ECC), Business Intelligence (BI), Enterprise Portal (EP), SAP HANA, Suite on HANA, BW on HANA, SLD, Process Integration (PI/PO), Fiori, CRM, EWM, LVM, Solution Manager, BOBJ BI/BODS, GRC, Content Server, JAVA systems etc.
• Good knowledge of Linux and Windows operating systems. Knowledge should include performance analysis and debugging. High level of knowledge on HA/DR technologies including design and implementation of Geographically Dispersed HA/DR solutions Experience with traditional and advanced environment monitoring and alerting techniques.
• Knowledge of Hyper-Visor.
• Knowledge with planning, design, installation, and technical configuration of SAP modules and components.
• Experience with complex SAP and non-SAP technical integration and monitoring solutions for SAP applications and platforms Strong organizational skills
• Good Knowledge of supporting SAP instances on SQL database and performing SQL database operations.
• Ability to work individually (self-motivated) and within a team environment
• Strong knowledge of Instance, database and query tuning to improve the performance of the database/application
• Proficiency in the English language is a necessity.
• Must be able to work independently as well as a team player and can manage own workload.
• Able to balance competing priorities and work under tight deadlines.
• Experience working in a SOX/ITAR compliant environment.
• Strong affection for developing, implementing repeatable processes; continually assess and improve.
• Travel is project based, but generally no more than 5% to 10%
• SAP S4, BASIS and HANA certifications a plus

Additional Attributes

• Leverage a consultative approach in conjunction with their technical skills and SAP solution expertise
• Maintains high ethical standards and works by a strong moral compass. Keeps their word and follows through on commitments. Honest, credible, and trustworthy.
• Continuous improvement mindset; always curious and open minded.
• Effectively examines events, issues and problems and determines implications, isolating root causes and ensuring they are solving whole problems rather than simply addressing symptoms.
• Works to prepare the organization for the future by maintaining a strategic perspective on the business. Identify information critical to long-range planning.
• Adept at building relationships across the enterprise through collaboration, teaming, consensus building and interpersonal effectiveness. Positive influencing skills, able to interact with professionals in various functional areas to resolve issues throughout the organization and to mesh complex technology concepts with needs from company-wide constituents. An experienced manager and motivator of teams.
• Effectively conveys ideas and messages formally and informally. Delivers clear, concise, accurate, articulate, and persuasive written/oral messages, supplying supporting facts, as necessary. Adept at tailoring communication to different audiences. Demonstrated ability to prepare reports, documentation, and other written information thoroughly and completely.
• Effectively manages multiple tasks to complete complex projects. Highly organized, efficient, and able to define objectives, sequence, timeline, interdependencies and contingencies for projects or initiatives, maximizing time and resources and overcoming obstacles.

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Equal Pay Act Statement
We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Equal Pay Act Range
Annual salary range is from $115,100.00 to $171,900.00, plus benefits & incentive plan.