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Salesforce Support Jobs in Massachusetts (NOW HIRING)

Atria Group LLC

Salesforce Developer

Norwood, MA · On-site

$62.75 - $83/hr

Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development ...

SmithRx

Senior Salesforce Administrator

Boston, MA · On-site

This role has an in-depth understanding of the Salesforce supporting system infrastructure, data and developing within the broader scope of this ecosystem. In addition to core administrative ...

TJX Companies

Salesforce Developer

Marlborough, MA

$57.50 - $76.25/hr

Serve as a subject matter expert supporting Loss Prevention Salesforce solutions * HelpmaintainSalesforce architecture, including data models, objects, record types, and design standards. * Enhance ...

Tjx

Salesforce Developer

Marlborough, MA · On-site

$57.50 - $76.25/hr

Serve as a subject matter expert supporting Loss Prevention Salesforce solutions * HelpmaintainSalesforce architecture, including data models, objects, record types, and design standards. * Enhance ...

TJX Companies

Salesforce Developer

Marlborough, MA · On-site

$57.50 - $76.25/hr

Serve as a subject matter expert supporting Loss Prevention Salesforce solutions * Help maintain Salesforce architecture, including data models, objects, record types, and design standards. * Enhance ...

MDAEdge

Salesforce Lightning Developer

Boston, MA · On-site

$60.25 - $79.75/hr

The role involves supporting cross-functional teams and adopting new technologies as needed. Responsibilities : • Code, test, and deliver high-quality Salesforce deliverables. • Support cross ...

Motion Recruitment

Senior Salesforce Developer

Everett, MA · On-site

$129K - $158K/yr

A public-sector organization in Massachusetts is looking for a Senior Salesforce Administrator Developer to support critical enterprise initiatives. This is a contract opportunity through June 2027 ...

Repligen

$130K - $170K/yr

The Salesforce Developer is responsible for designing, developing, implementing, and supporting scalable Salesforce solutions that drive business growth, process efficiency, and customer engagement.

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Salesforce Support information

See Massachusetts salary details

$44.2K

$108K

$169.3K

How much do salesforce support jobs pay per year?

As of Sep 1, 2026, the average yearly pay for salesforce support in Massachusetts is $107,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Support?

A Salesforce Support job involves assisting users with technical issues, troubleshooting system errors, and ensuring the smooth operation of the Salesforce platform within an organization. Responsibilities often include user management, data maintenance, report generation, and providing guidance on best practices. Support professionals may also work on system configurations and collaborate with developers to resolve complex issues. Strong problem-solving skills and a deep understanding of Salesforce functionality are essential for success in this role.

What are the typical daily responsibilities of a Salesforce Support professional?

Salesforce Support professionals typically handle user inquiries, troubleshoot issues within the Salesforce platform, and provide guidance on best practices and platform usage. Their day involves resolving support tickets, collaborating with technical teams for issue escalation, conducting user training sessions, and helping to implement new Salesforce features. They may also perform routine system maintenance, monitor data quality, and generate reports as needed. This role often requires strong teamwork and collaboration with both end-users and IT or development teams to ensure the system is running smoothly and business needs are met.

What are the key skills and qualifications needed to thrive in the Salesforce Support position, and why are they important?

To thrive as a Salesforce Support professional, you need a solid understanding of Salesforce CRM functionality, troubleshooting skills, and a bachelor's degree in information technology or a related field. Familiarity with Salesforce Service Cloud, data management tools, and certifications like Salesforce Administrator are often required. Strong communication, patience, and analytical thinking help you effectively assist users and resolve their issues. These skills are essential to ensure smooth business operations, maximize user satisfaction, and drive organizational productivity.

Does Salesforce Support offer remote jobs?

Salesforce Support roles often offer remote work options, especially for customer service and technical support positions. Many companies in the tech industry provide remote opportunities for support staff, requiring familiarity with Salesforce tools and certifications. Availability of remote jobs can vary by employer and role requirements.

What are the most commonly searched types of Salesforce Support jobs in Massachusetts?

The most popular types of Salesforce Support jobs in Massachusetts are:

What are popular job titles related to Salesforce Support jobs in Massachusetts?

For Salesforce Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Salesforce Support jobs in Massachusetts look for?

The top searched job categories for Salesforce Support jobs in Massachusetts are:

Salesforce Support jobs near you
Infographic showing various Salesforce Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $107,969 per year, or $51.9 per hour.

Salesforce Managed Services - Lead

Apps Associates

Acton, MA • On-site

Full-time

Re-posted 23 days ago

Job description


Experience Required: 5+ years in Salesforce ecosystem
Shared Support Experience: 2+ years (hands-on or leadership)
Location: Marlborough, MA (Hybrid)
Role Type: Onshore Lead
Role:
We are looking for a highly experienced Salesforce Solution Architect / Lead to spearhead a Managed Services Engagement model for one of our most critical Customer. The ideal candidate has deep Salesforce expertise, strong functional leadership, solid technical understanding, and a track record of delivering excellent customer experience in multi-customer or pooled support environments.
This role expects to be responsible for establishing a strong relationship with all the stakeholders, lead the day to day support tasks and deliver excellent solutions.
1. Support Leadership
  • Lead day-to-day operations of Salesforce support engagements.
  • Own intake, triage, scoping, backlog management, and prioritization.
  • Ensure high-quality, timely resolution of issues, enhancements, and small-scale solutions.

2. Salesforce Solution Design & Delivery
  • Assess incoming issues requests and determine the best-fit approach for resolution.
  • Apply Salesforce recommended practices to design scalable, maintainable solutions across Sales, Service, CPQ and Experience Clouds.
  • Provide technical oversight and guidance for cases requiring programmatic intervention (Apex, triggers, flows, LWC).
  • Serve as the final escalation point for complex cases.

3. Functional Expertise (60%)
  • Strong command over Sales Cloud, Service Cloud, CPQ Cloud, FSL, Copado.
  • Deep expertise in Salesforce's declarative capabilities (Flows, Process Automation, Configuration).

4. Technical Acumen (40%)
  • Solid understanding of Apex, integration patterns, and platform limitations.
  • Ability to troubleshoot technical breakdowns, guide offshore team, and ensure architectural hygiene.

5. Customer & Stakeholder Management
  • Present solution options, tradeoffs, and recommendations in a clear and structured manner.
  • Providing day-to-day support for multi-org environment across 4 Divisions
  • Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues
  • Proactive Monitoring on admin errors on the platform
  • Manage offshore developers' resources for development of break/fix
  • Daily interaction with Director, CRM & Enterprise Solutions
  • Daily interaction with DevOps Support team
  • Daily interaction with Solution Analysts

6. Team Building & Delivery Leadership
  • Work towards maintaining a high-performing offshore Salesforce support team.
  • Establish support processes, documentation standards, SLAs, and knowledge management practices.

General Skills
  • Strong communication skills, well organized and self-motivated
  • Strong Critical thinking skills
  • Flexibility to meet continuously changing priorities and challenges.

Certifications
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Business Analyst
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant

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