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Salesforce Project Manager Jobs in Kitchener, ON

RideCo

Technical Operations Analyst

Waterloo, ON · Hybrid

CA$55K - CA$65K/yr

  • Medical

  • Dental

  • Life

  • PTO

You'll be responsible for managing customer requests, troubleshooting technical issues, and ... Salesforce, Zendesk, JIRA, Confluence * Demonstrated problem-solving abilities in a technical ...

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Salesforce Project Manager information

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How much do salesforce project manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for salesforce project manager in Kitchener, ON is $58.95, according to ZipRecruiter salary data. Most workers in this role earn between $48.44 and $65.94 per hour, depending on experience, location, and employer.

What is the difference between Salesforce Project Manager vs Salesforce Business Analyst?

AspectSalesforce Project ManagerSalesforce Business Analyst
Certifications PMP, Scrum Master, Salesforce certifications Salesforce certifications, BA certifications (CBAP)
Work Environment Manages projects, coordinates teams, oversees timelines Analyzes business needs, documents requirements, liaises with stakeholders
Primary Focus Project delivery, resource management, stakeholder communication Business process analysis, requirement gathering, solution design

The Salesforce Project Manager focuses on planning, executing, and closing Salesforce projects, ensuring timely delivery and team coordination. In contrast, the Salesforce Business Analyst concentrates on understanding business needs, gathering requirements, and translating them into Salesforce solutions. Both roles require Salesforce knowledge and certifications but serve different functions within Salesforce implementations.

How does a Salesforce Project Manager typically collaborate with cross-functional teams during an implementation project?

A Salesforce Project Manager works closely with cross-functional teams including developers, business analysts, administrators, and end users to ensure project milestones are met and requirements are clearly communicated. They facilitate regular meetings to gather feedback, clarify deliverables, and address any roadblocks. Strong communication and stakeholder management skills are essential, as the Project Manager often serves as a bridge between technical teams and business leaders, ensuring alignment throughout the project lifecycle.

What are the key skills and qualifications needed to thrive as a Salesforce Project Manager, and why are they important?

To thrive as a Salesforce Project Manager, you need expertise in project management methodologies, Salesforce platform knowledge, and a relevant degree or certification like PMP or Salesforce Administrator. Familiarity with tools such as Jira, Salesforce CRM, Agile frameworks, and integration systems is typically required. Strong leadership, communication, and problem-solving skills help manage cross-functional teams and client expectations. These competencies ensure successful project delivery, stakeholder satisfaction, and alignment with business objectives.

What is a Salesforce Project Manager?

Salesforce Project Managers are professionals who oversee the planning, execution, and delivery of projects involving Salesforce, a leading customer relationship management (CRM) platform. They coordinate between clients, technical teams, and stakeholders to ensure Salesforce solutions are implemented on time, within budget, and according to requirements. Their duties include project planning, resource allocation, risk management, and communication throughout the project lifecycle. Salesforce Project Managers typically have expertise in both project management methodologies and the Salesforce platform. They play a crucial role in bridging the gap between business needs and technical solutions.

What cities near Kitchener, ON are hiring for Salesforce Project Manager jobs?

Cities near Kitchener, ON with the most Salesforce Project Manager job openings:

Infographic showing various Salesforce Project Manager job openings in Kitchener, ON as of August 2026, with employment types broken down into 53% Full Time, and 47% Contract. Highlights an 57% In-person, and 43% Remote job distribution, with an average salary of $122,618 per year, or $59 per hour.

Technical Operations Analyst

RideCo

Waterloo, ON • Hybrid

CA$55K - CA$65K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 15 days ago

Job description

This is an opportunity in the exciting and fast-growing transportation technology industry.  Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you’ll be one of the pioneers shaping this transformation. 

As a Technical Operations Analyst on our Customer Success & Operations team, you will play a pivotal role in supporting both clients and internal stakeholders. You'll be responsible for managing customer requests, troubleshooting technical issues, and ensuring that service delivery meets or exceeds our Key Performance Indicators (KPIs). This role is central to driving customer satisfaction and success, and is part of a high-impact team that serves as a critical link between our clients and the broader organization.

Working Hours: 

Candidates must be available to work five consecutive 8-hour shifts per week, scheduled between 5:00 AM and 11:00 PM, with flexibility for shifts any day of the week (Monday through Sunday).

Your day-to-day responsibilities will include:

  • Learn and support the RideCo software platform, becoming a go-to resource for troubleshooting and issue resolution.
  • Build and maintain customer relationships by providing superior customer service
  • Respond to customer questions and concerns quickly and accurately to meet contractual agreements
  • Assist in the development and maintenance of documentation for internal training material and the customer-facing knowledge base
  • Identify, reproduce, log product defects, and record all customer interactions in our internal ticketing systems
  • Work collaboratively to build and maintain productive working relationships between internal teams to ensure customer needs are met and inquiries are resolved
  • Contribute to system reliability by participating in the incident response lifecycle and fulfilling on-call responsibilities as scheduled.
  • Supporting product configuration, implementation, and data analysis to ensure successful client onboarding and optimal system performance
  • Other duties/projects as assigned

Preferred qualifications and experience:

  • 3+ years of experience in technical support or a related customer-facing technical role
  • A passion for solving problems!
  • Good understanding and experience using MS Office Suite and/or Google Workspace
  • Experience with any of the following tools would be an asset: Salesforce, Zendesk, JIRA, Confluence
  • Demonstrated problem-solving abilities in a technical setting
  • Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
  • Must be available to travel to client sites within Canada and the United States up to 10% of the time  Must be able to travel within 3 months of hire date. Valid Passport/US B1B2 Visa required. 
  • Ability to anticipate and identify internal and external client needs and make appropriate recommendations

Compensation and Benefits:

  • Base Salary: $55K - $65K + performance-based bonus + stock options
  • Work-Life Balance & Additional Perks: Flex-time work schedules, vacation time, bi-weekly catered lunches, social events, casual dress code
  • Benefits Plan: Medical, dental, prescription, life/health spending accounts, and more
  • Work Environment: Located in KW's most desirable work space in the heart of Uptown Waterloo 
  • Commuter Program: Complimentary rides to and from work in Waterloo Region

Who we are:

http://www.rideco.com

RideCo powers on-demand transit. Public transit agencies and fleet operators use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. RideCo is growing rapidly, and it is the most adopted on-demand paratransit and microtransit software among the 10 largest cities in the United States.  Our marquee clients include Philadelphia’s SEPTA, RTC Las Vegas, San Antonio Metro, and Houston Metro.   

RideCo’s software powers a diverse range of use cases, including paratransit, residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation.  The success of these services is supported by the industry's best customer service, including a 95% plus customer retention rate.  We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

RideCo is proud to be an equal-opportunity employer. We hire the best talent and strive to build a meritocratic culture.  In accordance with the Accessibility for Ontarians with Disabilities Act, accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require special accommodation to complete any portion of the application or interview process, please mention this in your application. #Li-Hybrid

Why is this role open? Existing Vacancy 
RideCo is committed to a fair and transparent recruitment process. We do not use artificial intelligence (AI) or automated decision-making tools to screen, evaluate, or select candidates. All applications are reviewed and assessed by our hiring team.

Employment Type: FULL_TIME

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