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Salesforce Implementation Partner Jobs in Massachusetts

Allego

Customer Success Coordinator - Implementation

Waltham, MA · On-site

$55K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ... Salesforce to support overall account health monitoring. * Process Improvement: Help refine ...

Allego

Customer Success Coordinator - Implementation

Waltham, MA · On-site

$55K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ... Salesforce to support overall account health monitoring. * Process Improvement: Help refine ...

allego

Customer Success Coordinator - Implementation

Waltham, MA · On-site

$55K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ... Salesforce to support overall account health monitoring. * Process Improvement: Help refine ...

Allego

Customer Success Coordinator - Implementation

Waltham, MA · On-site

$55K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ... Salesforce to support overall account health monitoring. * Process Improvement: Help refine ...

Allego

Customer Success Coordinator - Implementation

Watertown, MA · On-site

$55K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ... Salesforce to support overall account health monitoring. * Process Improvement: Help refine ...

Vrtx

Associate Director, Salesforce Architect

Boston, MA

$75 - $93/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Salesforce Technical Architecture & Strategy Lead plays a pivotal role in this mission, serving ... implementing regularly scheduled both internal and vendor releases/upgrades. * Partner with ...

Pwc

Salesforce Manager [Pharma & Life Science]

Boston, MA

$60.25 - $79.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

These individuals analyse client needs, implement software solutions, and provide training and ... Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.

Donato Technologies, Inc

Salesforce/Ncino BA

Woburn, MA · On-site

$60/hr

Create and implement precise management plans for every project, with attention to transparent ... Partner with stakeholders across business units (ex: Commercial Lending, Finance, Operations ...

NorthEastern

Enterprise Product Lead - Salesforce

Boston, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role involves the execution of strategic planning, leading implementation initiatives and ... Experience partnering with Fundraising or Higher Education desired * Strong project management ...

New

Magna

Implementation Manager

Lowell, MA

The Implementation Manager is a customer-facing role responsible for leading post-sales ... Jira, Salesforce, Confluence) to manage plans, tasks, documentation, and reporting * Partner with ...

Magna

Implementation Manager

Lowell, MA · On-site

The Implementation Manager is a customer-facing role responsible for leading post-sales ... Jira, Salesforce, Confluence) to manage plans, tasks, documentation, and reporting * Partner with ...

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Salesforce Implementation Partner information

What are the key skills and qualifications needed to thrive as a Salesforce Implementation Partner?

To thrive as a Salesforce Implementation Partner, you need expertise in Salesforce CRM platforms, business process analysis, and project management, often supported by relevant Salesforce certifications. Familiarity with tools like Salesforce Lightning, Apex, Visualforce, and integration platforms such as MuleSoft is typically required. Strong communication, problem-solving, and stakeholder management skills set outstanding professionals apart in this role. These skills ensure successful solution delivery, client satisfaction, and the ability to align technology implementations with business objectives.

What is the difference between Salesforce Implementation Partner vs Salesforce Consultant?

AspectSalesforce Implementation PartnerSalesforce Consultant
CredentialsPartner certifications, Salesforce Partner ProgramSalesforce certifications, such as Salesforce Certified Consultant
Work EnvironmentCollaborates with multiple clients, often within consulting firms or partner networksWorks directly with clients to analyze needs and implement solutions
Employer & Industry UsagePartner organizations, consulting firms, Salesforce ecosystemIndependent or within consulting teams, Salesforce ecosystem

Salesforce Implementation Partners are organizations certified by Salesforce to deliver large-scale implementations and services, often working across multiple clients. Salesforce Consultants are professionals with certifications who analyze client needs and implement Salesforce solutions. While both roles require Salesforce certifications, Implementation Partners typically operate within partner organizations, whereas Consultants may work independently or within consulting firms. Understanding these differences helps businesses choose the right expertise for their Salesforce projects.

What is a Salesforce Implementation Partner?

A Salesforce Implementation Partner is a certified consulting firm or organization that specializes in helping businesses adopt, customize, and optimize Salesforce solutions. These partners guide companies through the entire implementation process, from planning and configuration to integration and training. Their expertise ensures that Salesforce is tailored to meet the unique needs of each business, maximizing the platform’s effectiveness. Engaging with an implementation partner can help streamline deployment, reduce risks, and accelerate return on investment.

What are some common challenges faced by Salesforce Implementation Partners during client projects, and how can they be addressed?

Salesforce Implementation Partners often encounter challenges such as managing complex customizations, aligning client expectations with platform capabilities, and ensuring user adoption post-launch. Successfully navigating these issues requires clear communication with stakeholders, thorough requirement gathering, and phased rollouts with ongoing training. Collaborating closely with internal teams and client representatives helps mitigate risks and ensures a smoother implementation process.

What are the most commonly searched types of Salesforce Implementation Partner jobs in Massachusetts?

The most popular types of Salesforce Implementation Partner jobs in Massachusetts are:

What cities in Massachusetts are hiring for Salesforce Implementation Partner jobs?

Cities in Massachusetts with the most Salesforce Implementation Partner job openings:

Salesforce Implementation Partner jobs near you

Customer Success Coordinator - Implementation

Allego

Waltham, MA • On-site

$55K - $67K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

What You Will Do:
As an Implementation Customer Success Coordinator, you will play an essential role on our Implementation Services team, helping ensure the seamless onboarding, technical configuration, and early platform success for new Allego customers.
Working directly in partnership with Implementation Customer Success Managers (ICSMs) and Senior ICSMs, you will serve as a key execution partner on client implementations. You are tech-savvy, detail-oriented, and customer-focused, with a passion for problem-solving and hands-on software configuration. In this role, you will assist in building and configuring tailored solutions directly within the Allego Platform on behalf of our customers, while actively guiding and training customer admins on how to manage and support those solutions long-term.
This role is ideal for an ambitious professional looking to expand their career in SaaS implementation and project management within a fast-paced, high-growth environment.
  • Implementation Support: Work directly with ICSMs and Senior ICSMs to support the end-to-end onboarding and implementation lifecycle for new customer accounts.
  • Platform Configuration: Hands-on execution and configuration of user groups, content structures, workflows, and tailored features within the Allego Platform on behalf of the customer based on project requirements.
  • Customer Enablement & Training: Train customer platform administrators and project teams on configuration best practices, ensuring clients are empowered and equipped to maintain and support their solutions post-launch.
  • Project Execution: Assist in tracking project deliverables, managing action items, and ensuring key implementation milestones are completed accurately and on time.
  • Product Expertise: Develop and maintain deep knowledge of the Allego platform functionality, features, and best practices to serve as a reliable technical partner for internal teams and customers.
  • Cross-Functional Coordination: Collaborate closely with internal teams, including Product, Technical Support, and Account Management, to escalate questions and resolve client requests promptly.
  • Data Integrity & Reporting: Maintain accurate project status tracking and customer records in internal systems such as Salesforce to support overall account health monitoring.
  • Process Improvement: Help refine implementation templates, administrative training guides, and configuration playbooks based on customer feedback and recurring execution needs.

Requirements
Experience You Will Bring:
  • Experience: 1-2 years of professional experience in customer service, client relations, software implementation support, or technical application support preferred
  • SaaS & Tech Aptitude: Strong technical aptitude with the ability to quickly master software functionality, navigate web applications, and configure platform settings to meet business needs.
  • Customer Focus: Highly responsive and customer-centric approach, demonstrating urgency, empathy, and ownership in helping clients succeed.
  • Detail & Quality Mindset: Exceptional organizational skills, high attention to detail, and a commitment to quality execution across concurrent tasks and projects.
  • Communication Skills: Excellent written and verbal communication skills, with the confidence to host live training sessions, walk customers through technical steps, and present ideas clearly.
  • Teamwork: Strong interpersonal skills and a collaborative mindset, with a proven ability to partner effectively with project managers and technical peers.
  • Education: Bachelor's degree or equivalent practical experience required.
  • Tools: Proficiency in Google Workspace, Microsoft Office (Word, Excel, PowerPoint), and familiarity with CRM systems like Salesforce.com or CS platforms (e.g., ChurnZero) is a plus.
Compensation
Base salary: $55,000-67,000
Variable pay target: 10%
Benefits
Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:
  • Medical, dental, and vision coverage
  • Unlimited vacation
  • Paid parental leave
  • Health Reimbursement Account (HRA)
  • Flexible Spending Account (FSA)
  • 401(k) with company matching
  • Short & long-term disability, AD&D, and life insurance
  • Allego stock options

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