Salesforce Implementation Manager Jobs in Massachusetts

The Executive Office of Housing and Livable Communities (EOHLC) is seeking two (2) Salesforce Developer positions in the Deputy Secretary's Office/Information Technology!

AGENCY MISSION:

The Executive Office of Housing and Livable Communities (EOHLC) is responsible for building more homes and lowering housing costs across the Commonwealth through partnerships with municipalities, housing authorities, and community stakeholders.

OVERVIEW:

The Salesforce Developer supports Executive Office of Housing and Livable Communities (EOHLC) Salesforce platform operations, support and maintenance activities, application enhancements, integrations, release management, and ongoing platform improvement initiatives. The incumbent is responsible for designing, developing, supporting, and maintaining scalable Salesforce solutions while working closely with internal technical teams and business stakeholders.

DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE):

1.     Design, develop, support, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, Flows, OmniStudio, OmniScripts, and Salesforce configuration capabilities.

2.     Support day-to-day Salesforce platform operations, troubleshooting, incident resolution, bug fixes, and enhancement requests.

3.     Develop and maintain integrations between Salesforce, Snowflake, and other enterprise applications using REST/SOAP APIs, middleware platforms, and ETL tools.

4.     Participate in application support, root cause analysis, system monitoring, and performance optimization activities.

5.     Collaborate with technical teams and business stakeholders to gather requirements and implement scalable and maintainable Salesforce solutions.

6.     Support CI/CD processes, metadata deployments, sandbox management, and release activities using Copado and version control tools.

7.     Develop and maintain automation solutions including Flows, validation rules, approval processes, and configurable business logic.

8.     Ensure adherence to development standards, security best practices, release procedures, and code quality expectations.

9.     Assist with data management activities including data imports, exports, data quality validation, and troubleshooting data-related issues.

10.  Support Salesforce security administration activities including profiles, permission sets, sharing rules, and role hierarchy updates.

11.  Participate in technical design discussions, code reviews, testing activities, and deployment validation efforts.

12.  Create and maintain technical documentation including deployment notes, support procedures, configuration documentation, and integration specifications.

13.  Stay current with Salesforce platform updates, new features, and development best practices to support continuous platform improvement initiatives.

14.  Work collaboratively with project managers, analysts, developers, and business users to support successful project delivery and operational stability.

15.  Other duties as assigned.

PREFERRED QUALIFICATIONS:

1.     Minimum 5 years of hands-on Salesforce development experience.

2.     Strong experience with Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, Flows, OmniStudio, and Salesforce automation tools.

3.     Experience developing and supporting integrations using REST/SOAP APIs, middleware platforms, or ETL tools.

4.     Experience supporting enterprise Salesforce applications in a production support and maintenance environment.

5.     Familiarity with Copado, CI/CD pipelines, version control, and deployment management processes.

6.     Strong understanding of Salesforce security model, sharing rules, profiles, permission sets, and data architecture.

7.     Experience troubleshooting complex application, integration, and data-related issues.

8.     Strong analytical, problem-solving, and communication skills.

9.     Ability to manage multiple priorities and work effectively in a collaborative team environment.

10.  Salesforce certifications such as Platform Developer I/II or Administrator certifications preferred.

11.  Exceptional attention to detail and organizational skills.

COMMENTS:

Please upload resume and cover letter.

This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days, as needed.

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division's Recruiting Guidelines. In the case of a promotional opportunity, the salary provisions of the applicable collective bargaining agreement will apply to placement within the appropriate salary range.

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: 

Applicants must have (A) at least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions: 

I. An Associate’s degree in a related field may substitute for one (1) year of the required experience.

II. A Bachelor’s degree or higher in a related field may substitute for the required experience. 

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.