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Salesforce Implementation Manager Jobs in Massachusetts

VeridianTech

Salesforce Project Manager

Boston, MA · On-site

$60.25 - $79.75/hr

Proven end-to-end project management experience in CPQ, RCA, and Billing implementations (minimum 2 full lifecycle projects). Strong knowledge of Salesforce Revenue Cloud modules, including: CPQ ...

Inficare Technologies

Salesforce Developer

Boston, MA · On-site

$60.50 - $80/hr

Senior Salesforce Developer Duration: 12+ months Contract Location: Boston, MA Position Summary ... IT Program Manager, who assigns the work and controls the overall project implementation.

MassMutual

Salesforce Solutions Architect

Springfield, MA · On-site

$180K - $237K/yr

We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce ... M or policy systems. * Implement secure and compliant API integrations with core insurance ...

MassMutual

Salesforce Solutions Architect

Boston, MA · On-site

$180K - $237K/yr

We are seeking a highly skilled Salesforce Solutions Architect with deep expertise in Salesforce ... M or policy systems. * Implement secure and compliant API integrations with core insurance ...

Global Partners LP

Salesforce Developer

Newton, MA · On-site

$136K - $204K/yr

The Salesforce Developer will design, implement, maintain, and support our Salesforce platform and ... Manage system integrations between Salesforce and other enterprise applications (e.g., ERP, and ...

Pwc

Salesforce CPQ/Revenue Cloud Manager

Boston, MA · On-site

$99K - $232K/yr

... implementing software solutions, and providing training and support for seamless integration and ... Salesforce applications to assist clients in achieving their strategic objectives. As a Manager ...

ARC Digital Inc

Salesforce Lightning Developer

Boston, MA · On-site

$60.25 - $79.75/hr

This role will involve a Salesforce Lightning Developer joining the global team to take responsibility for enchasing and implementing Salesforce system across the retail and investment management ...

Sonsoft Inc

Salesforce Enterprise Architect

Boston, MA · On-site

$75 - $93/hr

At least 3 years of experience in implementing CRM solutions with a minimum of 3 years Salesforce Force.com platform/Sales Cloud/Service Cloud implementations * Thorough understanding of the Life ...

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Salesforce Implementation Manager information

What is the difference between Salesforce Implementation Manager vs Salesforce Business Analyst?

AspectSalesforce Implementation ManagerSalesforce Business Analyst
Primary RoleOversees Salesforce deployment, manages project timelines, coordinates teamsAnalyzes business needs, gathers requirements, documents processes
Required SkillsProject management, Salesforce platform knowledge, leadershipBusiness analysis, communication, Salesforce understanding
CertificationsSalesforce Administrator, PMP or similar project management certsSalesforce Administrator, Business Analysis certifications
Work EnvironmentProject teams, client sites, corporate officesBusiness units, client meetings, documentation tasks

While both roles work within the Salesforce ecosystem, the Salesforce Implementation Manager focuses on leading and managing the deployment process, ensuring project success. The Salesforce Business Analyst concentrates on understanding business needs and translating them into Salesforce solutions. Both roles often collaborate but serve distinct functions in Salesforce projects.

What are the key skills and qualifications needed to thrive as a Salesforce Implementation Manager?

To thrive as a Salesforce Implementation Manager, you need a solid background in CRM solutions, project management, and business analysis, often supported by a bachelor's degree and Salesforce certifications (such as Salesforce Administrator or Salesforce Certified Consultant). Proficiency in Salesforce platforms, data migration tools, and project management systems like Jira or Asana is typically required. Strong communication, leadership, and problem-solving abilities help facilitate stakeholder alignment and team coordination. These skills are vital to ensure successful Salesforce adoption, project delivery on time and budget, and ongoing user satisfaction.

What are the main challenges a Salesforce Implementation Manager faces during project rollouts, and how can they be addressed?

A Salesforce Implementation Manager often encounters challenges such as managing stakeholder expectations, ensuring data integrity during migration, and aligning system functionality with business processes. To address these, it's essential to maintain open communication with all stakeholders, implement thorough testing protocols, and work closely with cross-functional teams to gather detailed requirements. Adopting an agile approach and providing regular training sessions also help ensure a smooth transition and user adoption.

What does a Salesforce Implementation Manager do?

A Salesforce Implementation Manager oversees the planning, customization, and deployment of Salesforce solutions within an organization. They work closely with stakeholders to understand business requirements, coordinate technical teams, and ensure that Salesforce is tailored to meet the company’s needs. Their responsibilities also include managing project timelines, training users, and providing ongoing support after implementation. Ultimately, they ensure a smooth transition to Salesforce and help maximize its value for the business.
What are the most commonly searched types of Salesforce Implementation jobs in Massachusetts? The most popular types of Salesforce Implementation jobs in Massachusetts are:
What cities in Massachusetts are hiring for Salesforce Implementation Manager jobs? Cities in Massachusetts with the most Salesforce Implementation Manager job openings:
Salesforce Implementation Manager jobs near you
Infographic showing various Salesforce Implementation Manager job openings in Massachusetts as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior Salesforce Developer, Service Cloud

iRobot

Bedford, MA • On-site

$88K - $126K/yr

Full-time

Re-posted 28 days ago

Job description

Salary Range: $88,000.00 - $126,000.00
Introduction
We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting.
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.
What You Will Do:
  • Design, build, and support solutions on Salesforce Service Cloud, Salesforce Order Management (OMS) using Apex, Lightning, and Flows
  • Deliver enhancements across the full development lifecycle
  • Work closely with business teams to translate requirements into scalable solutions
  • Follow Salesforce best practices for development, testing, and documentation
  • Build and maintain API integrations using Apex and REST services
  • AI / Agentforce Chatbot
    Enhance the existing Agentforce chatbot to support transactional workflows
  • Improve chatbot accuracy using Salesforce Knowledge, product data, and business rules
  • Configure prompts, intents, actions, and fallback logic
  • Data Cloud & Personalization
  • Use Salesforce Data Cloud to support personalization and AI grounding
  • Support identity resolution and data mapping as needed
  • Testing, Release & Governance
  • Support testing, UAT, deployments, and production releases
  • Follow DevOps and Git-based deployment practices

To Be Successful You Will Have:
  • 5+ years of Salesforce development experience
  • Strong experience with:
    • Apex, Lightning Web Components, Flows REST APIs and integrations
    • Salesforce Service Cloud
    • Hands-on experience with Salesforce Agentforce
    • Experience working with Salesforce Order Management (OMS) & Salesforce Service cloud
  • Familiarity with Salesforce Data Cloud
  • Experience with Git and Salesforce deployments
  • Strong problem-solving and collaboration skills
  • Salesforce certifications (Platform Developer I/II)
  • Experience with AI, chatbots, or conversational automation
  • Experience supporting global or multilingual Salesforce implementations
  • Background in customer service, warranty, or technical support systems
  • LI-Hybrid

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.

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