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Salesforce Customer Experience Analyst Jobs (NOW HIRING)

ePayPolicy

Customer Experience Analyst

Austin, TX · On-site

Data-Driven Customer Experience Analyst Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Socket.dev

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Epay Policy

Customer Experience Analyst

Austin, TX · On-site

About the Role We're building a data-driven customer experience organization, and we need an analyst who can contribute to the customer data foundation that powers our adoption, retention, and ...

Ibotta

Customer Experience Analyst

Denver, CO · On-site

$50K - $63K/yr

Customer Experience Analyst Ibotta is seeking a Customer Experience Analyst to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The ideal candidate will be ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

CBN Brand

Customer Experience Analyst

$21 - $24/hr

Customer Experience Analyst The Christian Broadcasting Network (CBN) is seeking a Customer Experience Analyst to support efforts that enhance customer satisfaction and employee engagement by ...

Ibotta, Inc

Customer Experience Analyst

Denver, CO · On-site

$50K - $63K/yr

Ibotta is seeking an Customer Experience Analyst to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The ideal candidate will be motivated by continuous ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Diamondpick

Customer Experience Analyst

Charlotte, NC · On-site

$65/hr

You'll be responsible for application architecture decisions and optimization strategies to enhance user experience. Key Responsibilities: • Design and implement scalable software solutions. • ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

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Salesforce Customer Experience Analyst information

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How much do salesforce customer experience analyst jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for salesforce customer experience analyst in the United States is $58.01, according to ZipRecruiter salary data. Most workers in this role earn between $49.04 and $67.31 per hour, depending on experience, location, and employer.

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For Salesforce Customer Experience Analyst jobs, the most frequently searched job titles are:

Infographic showing various Salesforce Customer Experience Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $120,667 per year, or $58 per hour.

Customer Experience Analyst

Remote

National Safety Council
Public Safety Statistics Centers and Offices • 201 - 500 employees
Learn more about National Safety Councilexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Customer Experience Analyst

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Experience Analyst to join us in our mission to save lives and prevent injuries.

The Customer Experience Analyst is responsible for analyzing customer interactions, operational performance, and feedback across an omnichannel contact center to drive insights that improve both customer experience and operational efficiency. This role supports the delivery of world-class service by identifying trends, uncovering root causes, and recommending data-driven improvements across voice and digital channels. Working closely with Customer Service leadership and enablement team colleagues, this role serves as a key partner in optimizing contact center performance, leveraging tools such as Five9, and ensuring insights translate into measurable business outcomes. This position is a critical feeder role to leadership, building the analytical foundation required to support strategic decision-making and continuous improvement.

What You'll Own:

  • Omnichannel Data Collection & Analysis
  • Reporting, Dashboards & Visualization
  • Contact Center Analytics & Five9 Optimization
  • Voice of Customer (VoC) & Sentiment Analysis
  • Customer Journey Mapping & Experience Optimization
  • Root Cause Analysis & Continuous Improvement
  • Actionable Insights & Impact Measurement
  • Cross-Functional Collaboration

We're Looking for Someone with:

  • 2–4 years of experience in contact center analytics, customer experience, or operations analysis.
  • Experience in an omnichannel customer service environment.
  • Familiarity with contact center KPIs and workforce dynamics.
  • Strong analytical and problem-solving skills with the ability to interpret complex datasets.
  • Knowledge of customer journey mapping and VoC frameworks.
  • Proficiency in reporting tools (Excel, BI tools, dashboards).
  • Strong communication and data storytelling skills.
  • Experience with Five9 reporting, analytics, or administration.
  • Experience with BI tools (Power BI, Tableau) and CRM platforms (e.g., Salesforce).
  • Basic experience with SQL or data querying tools.

Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:

  • At least 20 PTO days accrued 1st year and 11 paid holidays
  • Flexible work arrangements
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 403(b) & Roth 403(b) with employer match up to 6%
  • Reimbursable training
  • Dress for your day

Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is a Recovery-Friendly Workplace. We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions. NSC is an equal opportunity employer.

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