ZipRecruiter

Log In

1

Digital Customer Experience Analyst Jobs (NOW HIRING)

Epay Policy

Customer Experience Analyst

Austin, TX · On-site

... customer experience organization, and we need an analyst who can contribute to the customer data ... digital transformation strategy. You'll work with our team leadership, our AI engineer and ...

CBN Brand

Customer Experience Analyst

$21 - $24/hr

Customer Experience Analyst The Christian Broadcasting Network (CBN) is seeking a Customer ... the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Socket.dev

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

SimpliSafe

Customer Experience Analyst

Boston, MA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

Ibotta, Inc

Customer Experience Analyst

Denver, CO · On-site

$50K - $63K/yr

Ibotta is seeking an Customer Experience Analyst to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The ideal candidate will be motivated by continuous ...

SimpliSafe

Customer Experience Analyst

Richmond, VA · On-site

... analysis, so more time goes toward business understanding and origination * Experience supporting contact center operations is a plus What Values You'll Share * Customer Obsessed - Building deep ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

next page

Showing results 1-20

All JobsBusiness JobsMarketing JobsDigital Customer Experience Analyst Jobs

Digital Customer Experience Analyst information

See salary details

$42K

$106K

$118.5K

How much do digital customer experience analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for digital customer experience analyst in the United States is $105,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a digital customer experience analyst?

A Digital Customer Experience Analyst is a professional who evaluates and enhances the online interactions that customers have with a company. They analyze data from websites, mobile apps, and other digital platforms to understand customer behaviors, preferences, and pain points. Their main goal is to improve customer satisfaction and loyalty by identifying trends, recommending improvements, and ensuring a seamless digital experience. They often collaborate with marketing, IT, and customer service teams to implement changes based on their findings.

How does a digital customer experience analyst typically collaborate with other departments to improve the customer journey?

A Digital Customer Experience Analyst frequently works cross-functionally with teams such as marketing, IT, product development, and customer support to gather data and insights on user behavior. They analyze digital touchpoints and present actionable recommendations to enhance the customer journey. Regular meetings and collaborative workshops are common, ensuring that feedback is shared and aligned with business goals. This collaborative approach helps implement effective strategies and fosters a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as a digital customer experience analyst, and why are they important?

To thrive as a Digital Customer Experience Analyst, you need strong analytical skills, a background in marketing or business, and experience with customer journey mapping and data analysis. Familiarity with digital analytics platforms such as Google Analytics, CRM systems, and experience with tools like Hotjar or Adobe Experience Cloud are typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret data insights and collaborate across teams. These skills are critical for translating customer data into actionable strategies that enhance user satisfaction and drive business growth.

What is the difference between Digital Customer Experience Analyst vs Customer Experience Specialist?

AspectDigital Customer Experience AnalystCustomer Experience Specialist
Required CredentialsBachelor's in Marketing, Business, or related field; familiarity with analytics toolsBachelor's in Business, Communications, or related; strong communication skills
Work EnvironmentData-driven, analytical settings, often in digital marketing teamsCustomer service, client-facing roles, often in retail or service industries
Employer & Industry UsageTech companies, e-commerce, digital marketing agenciesRetail, hospitality, healthcare, service sectors
Common Search & Comparison IntentUnderstanding roles related to digital customer insightsRoles focused on direct customer interaction and satisfaction

The Digital Customer Experience Analyst primarily focuses on analyzing digital data to improve online customer interactions, while the Customer Experience Specialist emphasizes direct engagement and service quality. Both roles aim to enhance customer satisfaction but differ in their approach and tools used.

What cities are hiring for Digital Customer Experience Analyst jobs?

Cities with the most Digital Customer Experience Analyst job openings:

What states have the most Digital Customer Experience Analyst jobs?

States with the most job openings for Digital Customer Experience Analyst jobs include:

What are popular job titles related to Digital Customer Experience Analyst jobs?

For Digital Customer Experience Analyst jobs, the most frequently searched job titles are:

Infographic showing various Digital Customer Experience Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $105,950 per year, or $50.9 per hour.