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Digital Customer Experience Analyst Jobs (NOW HIRING)

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

BambooHR

Sr. Digital Analyst II

Draper, UT · Hybrid

$92K - $108K/yr

Strong experience analyzing digital funnels, customer journeys, lead behavior, and conversion performance within B2B SaaS or digital-first environments. * Demonstrated ability to influence business ...

Kohl's

Lead and operationalize digital experience intelligence by connecting behavioral analytics, journey analytics, experimentation, session replay, VOC, customer service feedback, UX research, and AI ...

Danaher

Digital Analyst Internships

Ogden, UT · On-site

$96K - $114K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and driving meaningful improvements through insights? As a Digital Analyst Intern, you'll work alongside a ...

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Digital Customer Experience Analyst information

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$42K

$106K

$118.5K

How much do digital customer experience analyst jobs pay per year?

As of Sep 11, 2026, the average yearly pay for digital customer experience analyst in the United States is $105,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a digital customer experience analyst?

A Digital Customer Experience Analyst is a professional who evaluates and enhances the online interactions that customers have with a company. They analyze data from websites, mobile apps, and other digital platforms to understand customer behaviors, preferences, and pain points. Their main goal is to improve customer satisfaction and loyalty by identifying trends, recommending improvements, and ensuring a seamless digital experience. They often collaborate with marketing, IT, and customer service teams to implement changes based on their findings.

How does a digital customer experience analyst typically collaborate with other departments to improve the customer journey?

A Digital Customer Experience Analyst frequently works cross-functionally with teams such as marketing, IT, product development, and customer support to gather data and insights on user behavior. They analyze digital touchpoints and present actionable recommendations to enhance the customer journey. Regular meetings and collaborative workshops are common, ensuring that feedback is shared and aligned with business goals. This collaborative approach helps implement effective strategies and fosters a culture of continuous improvement.

What are the key skills and qualifications needed to thrive as a digital customer experience analyst, and why are they important?

To thrive as a Digital Customer Experience Analyst, you need strong analytical skills, a background in marketing or business, and experience with customer journey mapping and data analysis. Familiarity with digital analytics platforms such as Google Analytics, CRM systems, and experience with tools like Hotjar or Adobe Experience Cloud are typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you interpret data insights and collaborate across teams. These skills are critical for translating customer data into actionable strategies that enhance user satisfaction and drive business growth.

What is the difference between Digital Customer Experience Analyst vs Customer Experience Specialist?

AspectDigital Customer Experience AnalystCustomer Experience Specialist
Required CredentialsBachelor's in Marketing, Business, or related field; familiarity with analytics toolsBachelor's in Business, Communications, or related; strong communication skills
Work EnvironmentData-driven, analytical settings, often in digital marketing teamsCustomer service, client-facing roles, often in retail or service industries
Employer & Industry UsageTech companies, e-commerce, digital marketing agenciesRetail, hospitality, healthcare, service sectors
Common Search & Comparison IntentUnderstanding roles related to digital customer insightsRoles focused on direct customer interaction and satisfaction

The Digital Customer Experience Analyst primarily focuses on analyzing digital data to improve online customer interactions, while the Customer Experience Specialist emphasizes direct engagement and service quality. Both roles aim to enhance customer satisfaction but differ in their approach and tools used.

What cities are hiring for Digital Customer Experience Analyst jobs?

Cities with the most Digital Customer Experience Analyst job openings:

What states have the most Digital Customer Experience Analyst jobs?

States with the most job openings for Digital Customer Experience Analyst jobs include:

What are popular job titles related to Digital Customer Experience Analyst jobs?

For Digital Customer Experience Analyst jobs, the most frequently searched job titles are:

Infographic showing various Digital Customer Experience Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $105,950 per year, or $50.9 per hour.

Online Experience Analyst - The Company Store

Weehawken, NJ • On-site

Home Depot
Retail • 10K+ employees
Learn more about Home Depotexternal

$60K - $75K/yr

Full-time

Re-posted 21 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,511 frontline employees who took The Breakroom Quiz

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Online Experience Analyst supports the delivery and optimization of a seamless digital customer experience through a combination of analysis, program execution, and testing support. Partnering closely with CX leadership, this role leverages customer data, behavioral insights, and competitive analysis to identify opportunities that improve engagement, conversion, and customer satisfaction across the end-to-end customer journey. Initial areas of focus include supporting online content optimization efforts, managing customer-facing programs such as ratings & reviews, sampling campaigns, and contextual commerce, assisting with qualitative user studies and A/B testing execution, and supporting key vendor relationships. With exposure to cross-functional teams and evolving digital initiatives, this role offers the opportunity to build foundational expertise in digital customer experience, analytics, and optimization while expanding scope over time.
Key Responsibilities:
  • 10% Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.
  • 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
  • 25% Execute system changes for promotional activity.
  • 25% Execute taxonomy changes in the system necessary to support new onboarding and business changes.

Direct Manager/Direct Reports:
  • Position reports to Manager or Sr Manager, Online Experience & Optimization
  • This position has 0 direct reports.

Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • No travel required

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Experience managing multiple projects simultaneously across diverse groups, including UX design, creative, IT web development, and QA.
  • Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and within budget.
  • Experience identifying goals, metrics and analytics to measure product value
  • Experience conducting user research and testing to understand needs.
  • Experience conducting competitive research and analysis
  • Hands-on experience with Adobe Analytics and/or ContentSquare
  • Experience with product and site review platforms like Bazaarvoice, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar
  • Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, Optimizely, User Testing or something similar
  • Analytical mindset with the ability to communicate multiple data sources in a clear and actionable way

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 0

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results

For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:
The pay range for this position is between $60,500.00 - $75,000.00

What Home Depot employees say

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail, manufacturing and personal services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Social media

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