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Salesforce Application Support Jobs (NOW HIRING)

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Salesforce Application Architect

Lansing, MI · On-site

$70 - $86.75/hr

Leading end-to-end architecture and technical design of Salesforce solutions that support case ... Ensuring secure application development lifecycle (SADLC) practices are followed throughout all ...

Steampunk

Salesforce Application Developer

Mclean, VA · On-site +1

$85K - $160K/yr

Overview As a Steampunk Salesforce Application Developer , you will work with Technical/Solutions ... Deliver support and solutions for break/fix issues * Communicate and collaborate with other ...

Steampunk

Salesforce Application Developer

Mclean, VA

$85K - $160K/yr

As a Steampunk Salesforce Application Developer , you will work with Technical/Solutions Architects ... Deliver support and solutions for break/fix issues * Communicate and collaborate with other ...

Steampunk

Salesforce Application Developer

Mclean, VA

$85K - $160K/yr

Overview As a Steampunk Salesforce Application Developer , you will work with Technical/Solutions ... Deliver support and solutions for break/fix issues * Communicate and collaborate with other ...

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How much do salesforce application support jobs pay per hour?

As of May 30, 2026, the average hourly pay for salesforce application support in the United States is $39.30, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $44.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Salesforce Application Support specialist, and why are they important?

To thrive as a Salesforce Application Support specialist, you need a strong understanding of Salesforce CRM, troubleshooting skills, and experience with data management, typically backed by a relevant degree or Salesforce certifications. Familiarity with Salesforce Service Cloud, CRM dashboards, and support ticketing systems like Jira or ServiceNow is commonly required. Exceptional communication, problem-solving abilities, and customer service orientation are vital soft skills. These skills ensure efficient issue resolution, user satisfaction, and the smooth operation of Salesforce platforms in business environments.

What are some common challenges faced by Salesforce Application Support professionals, and how can they be addressed?

Salesforce Application Support professionals often encounter challenges such as managing high volumes of user requests, troubleshooting complex system issues, and keeping up with frequent platform updates. To address these, it's important to develop strong problem-solving skills, maintain open communication with end users, and stay informed about Salesforce's latest features and releases. Collaborating closely with the development and administrative teams can also help resolve issues efficiently and prevent recurring problems.

What is Salesforce Application Support?

Salesforce Application Support refers to the team or individuals responsible for assisting users with issues, questions, or technical challenges related to Salesforce applications. They help ensure that Salesforce runs smoothly by troubleshooting problems, managing user accounts and permissions, resolving bugs, and providing guidance on best practices. Their role often includes collaborating with Salesforce administrators and developers to implement updates or customizations and to ensure data integrity and system reliability. Effective Salesforce Application Support is crucial for organizations to maximize the value of their Salesforce investment and maintain productivity.

What is the difference between Salesforce Application Support vs Salesforce Administrator?

AspectSalesforce Application SupportSalesforce Administrator
Primary RoleProvides technical support, troubleshooting, and issue resolution for Salesforce users and systemsManages and configures Salesforce platform, including user management, workflows, and data integrity
CertificationsSalesforce Support certifications, Salesforce Certified Administrator often preferredSalesforce Certified Administrator is essential
Work EnvironmentSupport teams, IT departments, or customer service settingsBusiness units, IT teams, or CRM departments within organizations
Key FocusIssue resolution, user support, system maintenanceSystem configuration, user management, process automation

While both roles require Salesforce certifications and involve working within the Salesforce ecosystem, Salesforce Application Support primarily focuses on troubleshooting and resolving user issues, whereas Salesforce Administrators handle system setup, configuration, and ongoing management to optimize platform use.

What cities are hiring for Salesforce Application Support jobs? Cities with the most Salesforce Application Support job openings:
Infographic showing various Salesforce Application Support job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 98% Physical, and 2% Hybrid job distribution, with an average salary of $81,744 per year, or $39.3 per hour.
Salesforce Application Support Analyst $49.00

Salesforce Application Support Analyst $49.00

Calance US

Hartford, CT • Hybrid

$54.50/hr

Contractor

Medical, Dental, Vision, Life

Posted 9 days ago

Job description

We are hiring Salesforce Application Support Analyst $49.00 for a Contract position in Hartford, CT
CALL US NOW for immediate consideration! Click Apply on Web or Apply Now to view our recruiter s contact info and reach out today, we d love to speak with you!
=======================================================
** We will NOT accept 3rd Party (C2C) Contractors **
=======================================================
JOB DETAILS:
Position:Salesforce Application Support Analyst
JOB REF#:44570 - 65763
Duration:8+ Months (Contract)
Location:HYBRID - Hartford, CT 06103
Pay Rate:$49.00 (W2 only) or $54.50 (INCORPORATED), (Not accepting 1099 or C2C)
HYBRID SCHEDULE: Must be onsite 1 day a week (LOCAL CANDIDATES ONLY)
HOURS: Monday - Friday, 8 AM - 5 PM (EST)
Salesforce Application Support Analyst will provide end-user support, assist technical analysts, and support ongoing enhancements to current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and Agile teams.
RESPONSIBILITIES INCLUDE:
Provide day-to-day technical support for end users of Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities
Support technical analysts with requirement clarifications, testing, minor configuration updates, stakeholder communication, and documentation
Assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause analysis, and coordination with technical teams for issue resolution
Provide timely responses to user-reported issues, maintain accurate documentation, and communicate effectively with technical analysts and business stakeholders
Support onboarding activities, portal enhancements, UAT cycles, user feedback gathering, and Single-Entry Portal rollout activities
DELIVERABLES:
End-user technical support responses and issue resolutions
Issue triage, documentation, and tracking in Azure DevOps and JIRA
Support tickets with detailed troubleshooting notes
Feedback documentation for enhancements and new portal features
UAT support for Salesforce and Single-Entry Portal releases
User support guides, knowledge base articles, and process documentation as needed
DAILY TASKS:
Provide technical support to end users of the provider portal, parent portal, and Single-Entry Portal
Assist technical analysts with enhancements, testing, and documentation
Participate in Agile ceremonies, backlog refinement, and release readiness discussions
Perform root cause analysis and collaborate with developers on bug resolution
Support UAT test cycles and portal validation activities
Maintain clear communication with stakeholders and users
REQUIRED SKILLS/EXPERIENCE:
2+ years of hands-on experience supporting Salesforce-based applications and portal environments
Experience troubleshooting Salesforce user issues, portal access, workflows, and application functionality
Experience providing end-user support, issue triage, documentation, and resolution tracking
Experience using Azure DevOps and/or JIRA for ticket management and issue tracking
Experience supporting User Acceptance Testing (UAT) activities and release validation
Familiarity with Agile/Scrum environments and participation in Agile ceremonies
Strong analytical, problem-solving, communication, and stakeholder support skills
Ability to provide high-quality support for Salesforce provider and parent portal users
PREFERRED SKILLS:
Experience supporting Salesforce Experience Cloud / Community portals
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans

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