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Salesforce Amazon Connect Jobs (NOW HIRING)

Telus Digital

$152K - $179K/yr

... Salesforce Service Cloud, Five9, or Genesys) to Amazon Connect, analyzing existing systems and developing pragmatic migration strategies. * Act as a technical advisor on Amazon Connect platform ...

Krest Global Solutions

AWS Connect Developer

Dallas, TX · Remote

$60 - $65/hr

... Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho ...

Recar

Salesforce Development Engineer

$56.75 - $75.25/hr

Experience implemented a CTI solution for Salesforce (Amazon Connect experience is a plus). * Experience implementing case automation through Omnichannel * Familiarity with performing admin tasks in ...

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As of Sep 8, 2026, the average hourly pay for salesforce amazon connect in the United States is $62.11, according to ZipRecruiter salary data. Most workers in this role earn between $53.37 and $70.67 per hour, depending on experience, location, and employer.

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Infographic showing various Salesforce Amazon Connect job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 26% Part Time, and 9% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $129,181 per year, or $62.1 per hour.

Solutions Architect - Amazon Connect

Lynnwood, WA • Remote

Globenet Consulting Corp
See more jobs at Globenet Consulting Corpexternal

$70 - $100/hr

Full-time

Re-posted 26 days ago

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Solutions Architect – Amazon Connect
Focus: Cloud Contact Centers | Amazon Connect Implementations
Location: Remote (US-based preferred)
Employment Type: Full-time (flexible)
About the Role
We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.
Key Responsibilities
  •  Architect and implement Amazon Connect contact center solutions end-to-end 
  •  Design and configure contact center capabilities, including: 
    •  Contact flows (IVR, routing, self-service) 
    •  Queues, routing profiles, and agent experiences 
  •  Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness 
  •  Integrate Amazon Connect with: 
    •  AWS services (Lambda, S3, DynamoDB, API Gateway) 
    •  CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) 
  •  Enable omnichannel experiences (voice, chat, tasks) 
  •  Implement analytics and insights using Amazon Connect Contact Lens
  •  Provide guidance on best practices for scalability, reliability, security, and cost optimization 
  •  Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals 
Required Qualifications
  •  5+ years in solutions architecture and/or contact center technologies 
  •  Proven hands-on experience implementing Amazon Connect
  •  Strong understanding of contact center concepts (IVR, routing, call flows) 
  •  Experience integrating cloud contact centers with backend systems and APIs 
  •  Familiarity with AWS serverless services (Lambda, API Gateway) 
  •  Strong communication, stakeholder engagement, and solution presentation skills 
  •  AWS Certified Solutions Architect – Professional
Preferred Skills (Nice to Have)
  •  Experience with Amazon Connect Contact Lens
  •  Knowledge of workforce management (WFM) and quality management tools 
  •  Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation) 
  •  Background in consulting, startup, or innovation environments 
Why Join Us
  •  Work on modern, cloud-native contact center solutions 
  •  High-impact role with ownership and hands-on delivery 
  •  Variety of initiatives across multiple industries 
  •  Opportunity to support AWS Partner and Solutions initiatives 
  •  Backed by a firm with 22 years of delivery credibility 
Who Should Apply
  •  Amazon Connect architects and consultants 
  •  Contact center professionals transitioning to cloud-native platforms 
  •  Solutions architects who enjoy POCs, innovation, and fast execution 
  •  Professionals seeking variety without early-stage startup risk 
Ready to make an impact? Apply now and join us on our journey!

This is a remote position.