Sales Services Associate Jobs in Springfield, IL

Description

Please note: This is an in-office position located in (Springfield, Illinois)

About Us:
At INB, your career is more than a job; it's a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

Job Summary

The Treasury Services Associate provides centralized support to INB's Treasury sales team and business clients. This role supports business deposit accounts and treasury management services, including receivables, payables, and fraud solutions. The position assists with implementation and maintenance of treasury products while supporting operations at the Main branch within INB's corporate headquarters. Strong product knowledge, attention to detail, and excellent customer service are essential.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as other duties that are assigned.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities 

• Greet customers in a courteous and professional manner.
• Establish and update client information during implementation and maintenance processes.
• Analyze and document client requirements in accordance with established procedures.
• Manage and assist Treasury Sales with multiple implementations or projects and communicate progress updates.
• Develop working knowledge of all Retail and Treasury products and services.
• Provide excellent customer service in all interactions.
• Respond promptly to customer phone inquiries in accordance with INB policy.
• Assist customers with deposit account servicing and commercial account maintenance.
• Maintain follow-up on items within pending or hold files.
• Support vault-related commercial transactions as needed.
• Assist the Treasury Services Manager with daily assignments, projects, and reports.
• Continue learning cash management and analysis systems.
• Other Duties as assigned. 

Competencies

• Effective communication skills.
• Accuracy and attention to detail.
• Ability to manage and prioritize multiple objectives.
• Strong analytical and problem-solving skills.
• Commitment to customer service excellence.
• Professionalism and quality focus.

Qualifications

• High school diploma or equivalent required; prior banking experience preferred.
• Ability to read, write, and communicate effectively.
• Basic mathematical proficiency including ratios and percentages.
• Strong reasoning ability in standardized situations.
• Proficiency with web-based systems and Microsoft Office; familiarity with Access preferred.

 Minimum Qualifications:

• Minimum of one (1) year of prior banking experience required. 
• Demonstrated understanding of: 
  • Retail banking operations 
  • Customer relationship management 
  • Account servicing 
  • Banking products and services 
• Ability to perform complex banking transactions accurately and efficiently. 
• Ability to exercise sound judgment in customer and operational situations. 
• Proven ability to provide a high level of customer service. 
• Capable of working with minimal supervision in an advanced banking role.

Supervision Responsibilities:

This role does not have direct supervisory responsibilities.

Work Environment

Work is performed in a professional banking environment. The statements above describe the general nature and level of work performed and are not intended to be an exhaustive list of responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. 

Salary: $45,000 - $70,000 annually. The estimated hiring range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Group Insurance Benefits and Plans

INB provides health, dental, vision, and life insurance benefits to all full-time employees.  Coverage is also extended to their eligible dependents.  Active employees make premium contributions based on plan selections.  Please click the link below for all benefits that are offered.

https://www.inb.com/Resources/9f1b90c4-905c-4cd7-9dee-afd9937ab37a/INB%20employee%20benefit%20flier%202025.pdf

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions. 

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for American with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

INB, N.A. is committed to Equal Employment Opportunity with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment. It is INB's policy to afford equal opportunity to all employees and applicants for employment without regard to race, creed, color, sex, sexual orientation, age, marital status, national origin, disability, religion, veteran status, or any other basis prohibited by law. The EEO Law poster is available here:
Know Your Rights: Workplace discrimination is illegal