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Sales Service Coordinator Jobs in Rochester, NY (NOW HIRING)

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Service Coordinator

Rochester, NY · On-site

$18 - $22/hr

This role is the hub of our service department, coordinating communication between customers ... sales experts, and support staff united by a shared purpose: making spaces safer and more ...

Service Experts

Service Technician II

Rochester, NY

Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. * Ensures company property, vehicles, and tools are being used, maintained ...

Service Experts

Service Technician III

Rochester, NY · On-site

Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. * Ensures company property, vehicles, and tools are being used, maintained ...

Service Experts

Service Technician III

Rochester, NY

Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. * Ensures company property, vehicles, and tools are being used, maintained ...

Service Experts

Service Technician I

Rochester, NY · On-site

Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. * Ensures company property, vehicles, and tools are being used, maintained ...

Service Experts

Service Technician II

Rochester, NY · On-site

Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. * Ensures company property, vehicles, and tools are being used, maintained ...

Culligan

Sales Coordinator

Rochester, NY · On-site

$52K - $102K/yr

Sales support or customer service experience * Excellence in multi-channel communication (phone ... The current team averages over 3 years of tenure, with sales coordinators averaging over $65k. The ...

Service Experts

Service Technician I

Rochester, NY

Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. * Ensures company property, vehicles, and tools are being used, maintained ...

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Sales Service Coordinator information

See Rochester, NY salary details

$10

$23

$37

How much do sales service coordinator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for sales service coordinator in Rochester, NY is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.35 per hour, depending on experience, location, and employer.

What is the difference between Sales Service Coordinator vs Customer Service Representative?

AspectSales Service CoordinatorCustomer Service Representative
Primary FocusSupporting sales processes, coordinating client orders, and ensuring sales targets are metAssisting customers with inquiries, resolving issues, and providing product information
Required SkillsSales knowledge, communication, organization, CRM proficiencyCommunication, problem-solving, product knowledge, empathy
Work EnvironmentOffice-based, sales departments, client-facingCall centers, retail, office settings
Common CertificationsSales certifications, CRM trainingCustomer service certifications, communication courses

The Sales Service Coordinator primarily supports sales activities and client orders, focusing on sales targets and coordination. In contrast, Customer Service Representatives handle customer inquiries and issues, emphasizing service and satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

What are the most commonly searched types of Sales Service jobs in Rochester, NY?

The most popular types of Sales Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Sales Service Coordinator jobs?

Cities near Rochester, NY with the most Sales Service Coordinator job openings:

Sales Service Coordinator jobs near you
Infographic showing various Sales Service Coordinator job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,171 per year, or $23.6 per hour.

Service Coordinator

Cummins-Wagner Co., Inc.

Rochester, NY • On-site

$25 - $32/hr

Other

Medical, Life, Retirement

Posted 21 days ago

Job description

Join our Team of Employee Owners!
Why work for a company when you can own it?
Siewert Equipment, a Division of Cummins-Wagner, is seeking a Service Coordinator at our Rochester, NY location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution of industrial and mechanical equipment.
Job Title: Service Coordinator
Salary Range: $25.00-$32.00 per hour
Department: Roch Service
Location: Rochester, New York
Reports To: Service Manager
Job Overview:
The Service Coordinator fulfills a key role in a dynamic work environment to include service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.
Our most successful Service Coordinators:
  • Possesses superior communication and organizational skills
  • Exhibit goal-oriented behaviors and time management principles
  • Apply extensive attention to detail to all tasks
  • Exude a customer-focused attitude
  • Have the ability to resolve problems as they arise
  • Possesses proficiency in basic math
  • Possesses mechanical aptitude
  • Experience and proficiency using Windows-based programs
  • Have 5 years of related experience preferred*
  • Experience with mechanical equipment sales preferred*
  • Possess a High School Diploma, or equivalent
  • Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility
  • Telephone & email reception
  • Preparation of equipment, receipt acknowledgments, and quotations for technical services. Maintain service calendar and assist supervisors with service scheduling
  • Timely preparation of job folders with proper documentation
  • Arrange prepaid hotel accommodations for overnight travel
  • Service order entry, parts purchasing, and related functions
  • Dispatch & collect electronic work tickets to/from field service personnel
  • Preparation of comprehensive inspection and repair reports for service & RSG
  • Invoice & Process service jobs and warranty claims
  • Warranty coordination and claim processing with OEM's
  • Oversee Planned Service Agreement proposals, renewals, and scheduling
  • Facilitate credit card purchases and submit receipts to corporate accounting
  • Shop Supplies inventory support & replenishment
  • Organized filing of paper and electronic service records
  • Coordinating employee training and maintaining department training and certification records
  • Provide technical telephone support to customers & coworkers (including reasonable after-hours support)
  • Diffusing and resolving customer concerns and complaints
  • Perform all other duties as assigned
Cummins-Wagner Competitive benefits package:
  • Employee Stock Ownership Program
  • Bonus Program
  • Tuition and Certification Fee Assistance
  • 401k Match
  • Flexible Spending Account
  • Comprehensive Health Insurance
  • Life Insurance
  • Short & Long-Term Disability Insurance

Our History: Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the Company to their employees in 1985.
Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.

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