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Sales Order Desk Jobs (NOW HIRING)

Icom America, Inc.

$23 - $30/hr

The Customer Service Department Representative will support ICOM product sales by receiving and ... Icom Operations and Procedures handbook (including all desk procedures) * JD Edwards E1 software ...

D. R. Horton

It is engaged in the construction and sale of high quality homes designed principally for the ... Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk ...

ROARK

Inside Sales Representative

Bloomington, CA

High school diploma or GED. * 2+ years of inside sales, customer service, or order desk experience. * Proven ability to build customer relationships while generating new business. * Strong verbal and ...

ROARK

Inside Sales Representative

Bloomington, CA

High school diploma or GED. * 2+ years of inside sales, customer service, or order desk experience. * Proven ability to build customer relationships while generating new business. * Strong verbal and ...

DR Horton, Inc.

Title Systems Administrator

Conroe, TX · On-site

It is engaged in the construction and sale of high quality homes designed principally for the ... Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk ...

D. R. Horton

Title Systems Administrator

Conroe, TX · On-site

It is engaged in the construction and sale of high quality homes designed principally for the ... Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk ...

DR Horton

Title Systems Administrator

Conroe, TX · On-site

It is engaged in the construction and sale of high quality homes designed principally for the ... Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk ...

DHI Mortgage

Title Systems Administrator

Conroe, TX

It is engaged in the construction and sale of high quality homes designed principally for the ... Supervise the day-to-day workflow functions of the Order Desk, Recording Desk, Builder Order Desk ...

UBEO

Order Processor

Owings Mills, MD · On-site

$15.50 - $20.25/hr

Duties include verifying the sales order package for accuracy and working with Sales ... Ability to sit at desk for prolonged periods of time. * Ability to talk on the phone and work with ...

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Sales Order Desk information

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How much do sales order desk jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for sales order desk in the United States is $14.71, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $16.11 per hour, depending on experience, location, and employer.

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Customer Service - Order Desk (3341)

On-site

Icom America, Inc.
Computer and Electronic Product Manufacturing • 51 - 200 employees
Learn more about Icom America, Inc.external

$23 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

The ideal candidate will work with staff from all departments to ensure that the best practices are followed and customers are supported efficiently. The Customer Service Department Representative will support ICOM product sales by receiving and processing order requests while demonstrating exceptional customer service. The Customer Service Department Representative will regularly interact with customers to ensure a positive experience. This position requires a reliable, organized, team-oriented person with a ‘can-do’ attitude.      

EXPECTATIONS:

The Customer Service Representative (Export) is expected to demonstrate proficiency, if not expertise and understanding, in the following areas:

  • Conference Platforms: Vonage, TEAMS, WEBEX, or other conference platforms
  • Icom Operations and Procedures handbook (including all desk procedures)
  • JD Edwards E1 software, B2B Website, Microsoft Outlook tools
  • Grow in their understanding of the company products and foster a good working relationship between Icom America staff, customers, and partners.
  • Interface and communicate with other departments and individuals on a frequent basis to ensure a smooth order flow as well as timely and complete solutions to customer service requests.
  • Time management and punctuality in attendance.
  • Ability to work with minimal supervision after initial training has been completed.  
  • Ability to make suggestions, which result in improved order completeness and customer satisfaction.

DUTIES AND RESPONSIBILITIES:

  • Receive and process customer quotes and purchase order requests via phone, fax, or e-mail
  • Processing of pro-forma invoices (international orders), backorder releases and blanket orders
  • Understand the steps to creating required customs documentation
  • Understand SLI and SED shipping documents
  • Possess the ability to communicate with various freight forwarders
  • Provide customers with product information, availability, and pricing
  • Inbound and outbound calling via Vonage phone system
  • Complete related paperwork and follow up as needed to ensure a smooth delivery of products
  • Process credit invoices (i.e., rebills, billing errors, freight reimbursements, rebates, and coupons)
  • Processing of credit card payments
  • Work closely with inter-office admin for domestic customers
  • Create training videos to be accessed and viewed by other department members
  • Other tasks include: answering incoming calls, sorting and distributing mail, filing as required, and duties as assigned

Opportunities are available to cross-train within the Customer Service Department to achieve higher levels of expertise and experience.  

REQUIREMENTS:

  • Must be able to work independently with minimal supervision and demonstrate good decision-making and sound judgment. 
  • Ability to prioritize fluctuating workload, execute tasks through completion, and adapt to changing priorities.
  • Excellent interpersonal, oral, and written communication skills. Receive and diffuse customer issues while maintaining a positive attitude.
  • Superior organizational skills; demonstrate attention to detail, initiative, and follow-through are required.
  • Computer skills - knowledge of MS Word, Excel, Access, and Outlook.
  • This is a bilingual role (Spanish speaking is required).

BENEFITS

  • 401(k) & 401(k) matching
  • Flexible spending account
  • Health insurance (Medical, Dental, Vision, FSA)
  • Life insurance
  • Paid Holidays – 11 (including 1 floating)
  • Flexible Days – 3 days/calendar year
  • Vacation – 12 annually
  • Quarterly Productivity and Profit-Sharing Bonuses

Founded in 1979, Icom America is part of the Icom Corporation, a worldwide leader in two-way radio equipment for land, marine, avionics, and amateur radio communications. Icom America provides a competitive compensation and benefits package, including cash bonus, medical, dental, vision, life and disability insurance, matching 401(k) retirement plan, and paid vacation. Icom is an Equal Opportunity Employer M/F/Sexual Orientation/Disabled/Veteran.

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