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Sales Floor Supervisor Jobs (NOW HIRING)

JCPenney

Sales Floor Supervisor

Springfield, IL · On-site

General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise ...

TJX Companies

Sales Floor Supervisor

Springdale, OH · On-site

$13.50 - $14/hr

Accurately processes and prepares merchandise for the sales floor following company procedures and ... Works effectively with peers and supervisors * Retail customer experience preferred Benefits ...

Tjx

Sales Floor Supervisor

Cincinnati, OH · On-site

$13.50 - $14/hr

Accurately processes and prepares merchandise for the sales floor following company procedures and ... Works effectively with peers and supervisors * Retail customer experience preferred Benefits ...

JCPenney

Sales Floor Supervisor - Alton Sq

Alton, IL · On-site

General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise ...

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How much do sales floor supervisor jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for sales floor supervisor in the United States is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.32 per hour, depending on experience, location, and employer.

What does a sales floor supervisor do?

A Sales Floor Supervisor oversees the daily operations of the sales floor in a retail environment. They are responsible for leading and motivating sales associates, ensuring excellent customer service, managing inventory, and maintaining store presentation standards. Additionally, they may handle customer complaints, assist with training new employees, and help achieve sales targets. Their role is crucial in ensuring a smooth and efficient shopping experience for customers.

What are the key skills and qualifications needed to thrive as a sales floor supervisor, and why are they important?

To thrive as a Sales Floor Supervisor, you need strong leadership, retail sales knowledge, and inventory management skills, often supported by experience in retail or supervisory roles. Familiarity with point-of-sale (POS) systems, scheduling software, and merchandising tools is typically required. Outstanding communication, problem-solving abilities, and team motivation are essential soft skills that distinguish top performers. These skills ensure efficient operations, high team morale, and excellent customer service, driving sales and achieving store targets.

How does a sales floor supervisor typically collaborate with other departments to enhance customer experience?

Sales Floor Supervisors regularly coordinate with inventory, merchandising, and customer service teams to ensure shelves are stocked, displays are appealing, and customer needs are addressed promptly. Strong communication with these departments helps supervisors quickly resolve issues, such as out-of-stock items or special customer requests, and implement promotional strategies effectively. By fostering teamwork and providing feedback, supervisors help maintain a seamless shopping environment and elevate overall customer satisfaction.

What is the difference between Sales Floor Supervisor vs Sales Associate?

AspectSales Floor SupervisorSales Associate
ResponsibilitiesOversees sales team, manages store operations, ensures sales goals are metAssists customers, processes transactions, maintains product displays
Required CredentialsHigh school diploma; experience in retail; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentRetail store, supervisory settingRetail store, customer-facing role
Employer & Industry UsageCommon in retail chains, department storesEntry-level retail position, widely used across retail sectors

The main difference between a Sales Floor Supervisor and a Sales Associate lies in their responsibilities and level of authority. The supervisor manages staff and store operations, while the associate focuses on customer service and sales. Both roles are essential in retail, but the supervisor typically requires more experience and leadership skills.

How much do sales floor supervisors make in the US?

Sales floor supervisors in the US typically earn an average annual salary of around $40,000 to $55,000, depending on experience, location, and the size of the retail establishment. They often oversee staff, manage sales goals, and ensure customer service standards are met, with some positions offering additional benefits or bonuses.

What cities are hiring for Sales Floor Supervisor jobs?

Cities with the most Sales Floor Supervisor job openings:

What states have the most Sales Floor Supervisor jobs?

States with the most job openings for Sales Floor Supervisor jobs include:

Sales Floor Supervisor jobs near you
Infographic showing various Sales Floor Supervisor job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $44,381 per year, or $21.3 per hour.

Sales Floor Supervisor

JCPenney

Springfield, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
Primary Responsibilities:
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  • Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
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  • Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
    • \t
  • Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
    • \t
  • Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
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  • Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
    • \t
  • Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies:
To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

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