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Sales Associate Jobs in Troy, IL (NOW HIRING)

Citi Trends

Sales Associate

Belleville, IL · On-site

$13.50 - $18.50/hr

Sales Associate Reports to: Store Management FLSA Status: Non-Exempt / Part-Time Location: In Store JOB SUMMARY: The Sales Associate is responsible for playing a critical role by delivering excellent ...

Citi Trends

Sales Associate

Belleville, IL · On-site

$13.50 - $18.50/hr

Sales Associate Reports to: Store Management FLSA Status: Non-Exempt / Part-Time Location: In Store JOB SUMMARY: The Sales Associate is responsible for playing a critical role by delivering excellent ...

Klein's Brand Source

Sales Associate

Fairview Heights, IL · On-site

$45K - $110K/yr

As a Sales Associate, you will be the face of the company dealing with all customer questions about the product and services. It will be your job to keep customers happy and constantly expand your ...

Citi Trends

Sales Associate

Belleville, IL · On-site

$13.50 - $18.50/hr

Sales Associate Reports to: Store Management FLSA Status: Non-Exempt / Part-Time Location: In Store JOB SUMMARY: The Sales Associate is responsible for playing a critical role by delivering excellent ...

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All JobsSales Associate JobsSales Associate Jobs in Troy, IL

Sales Associate information

See Troy, IL salary details

$8

$16

$30

How much do sales associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for sales associate in Troy, IL is $16.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $17.02 per hour, depending on experience, location, and employer.

What is a sales associate?

Sales Associates are retail professionals responsible for assisting customers, providing product information, and facilitating sales transactions in stores or other sales environments. They help customers find products, answer questions, and ensure a positive shopping experience. Sales Associates may also handle inventory, restock shelves, and process payments. Their goal is to meet sales targets while delivering excellent customer service. This role is essential in creating a welcoming atmosphere and fostering customer loyalty.

What are the key skills and qualifications needed to thrive as a sales associate, and why are they important?

To thrive as a Sales Associate, you need strong product knowledge, customer service abilities, and basic math skills, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and sometimes CRM tools is common. Outstanding communication, active listening, and a friendly, persuasive demeanor are valuable soft skills in this role. These skills are crucial for building customer relationships, meeting sales goals, and ensuring a positive shopping experience.

What do sales associates do?

Sales associates work in the retail industry. They often greet customers as they enter the store and assist the customer in finding what they need. A sales associate is responsible for walking customers through the entire buying process and ensuring the customer leaves satisfied. Customers rely on sales associates for information on the store’s inventory, in-store item location, and accurate pricing. Sales associates are also responsible for keeping the store neat and tidy; they process returns, reshelve items, and perform light cleaning. Depending on their shift, they may be the one to open or lock up the shop.

What challenges do sales associates face when meeting sales targets, and how can they overcome them?

Sales Associates often encounter challenges such as handling customer objections, managing slow foot traffic, and keeping up with evolving product knowledge. To overcome these, it's helpful to actively listen to customers, ask open-ended questions, and demonstrate a thorough understanding of the products. Regularly participating in training sessions and collaborating with teammates for best practices can also boost confidence and effectiveness. Staying adaptable and maintaining a positive attitude are key to consistently achieving sales goals.

What is the difference between Sales Associate vs Customer Service Representative?

AspectSales AssociateCustomer Service Representative
Required CredentialsHigh school diploma; sales training often providedHigh school diploma; customer service training
Work EnvironmentRetail stores, showrooms, mallsCall centers, retail, service desks
Employer & Industry UsageRetail, wholesale, hospitalityRetail, telecom, banking, hospitality
Common Search & Comparison IntentSales skills, commission structureCustomer interaction, problem-solving

While both roles involve direct interaction with customers, Sales Associates focus on promoting and selling products, often earning commissions. Customer Service Representatives primarily handle inquiries, resolve issues, and support customer satisfaction. Understanding these differences helps job seekers find the right role based on their skills and career goals.

More about Sales Associate jobs

What are the most commonly searched types of Sales jobs in Troy, IL?

The most popular types of Sales jobs in Troy, IL are:

What cities near Troy, IL are hiring for Sales Associate jobs?

Cities near Troy, IL with the most Sales Associate job openings:

Sales Associate jobs near you
Infographic showing various Sales Associate job openings in Troy, IL as of August 2026, with employment types broken down into 76% Full Time, 23% Part Time, and 1% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $34,058 per year, or $16.4 per hour.

Sales Associate

Citi Trends

Belleville, IL • On-site

$13.50 - $18.50/hr

Part-time

Re-posted 8 days ago

Citi Trends rating

4.1

Company rating: 4.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

104th of 104 rated fashion retailers

Job description

Department: Operations
Title: Sales Associate
Reports to: Store Management
FLSA Status: Non-Exempt / Part-Time
Location: In Store
JOB SUMMARY:
The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by
having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a
proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity,
effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales
Associate will play a critical role in building a positive work culture, driving employee involvement, and
supporting change management efforts within the retail organization.
DUTIES/RESPONSIBILITIES:
Processes freight
Assisting with price changes/markdowns
Balances register according to company policy
Bags merchandise efficiently when completing a customer's transaction
Handles all cash, checks and credit cards correctly and by company policy
Obtains management approval when needed for returns, voids and checks
Handles maintenance and housekeeping duties as assigned
Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room
policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to
return
Follows all safety procedures
Must keep a professional, neat appearance, including wearing a name tag
Assists management in merchandising sales floor according to stock level.
Explains our exchange/refund policies to customers after transactions.
Responsible for assisting Store Manager with Loss Prevention procedures, including preventing
shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current
operational policies.
Performs other duties as may be assigned.
REQUIRED SKILLS/ABILITIES:
Excellent communication and organizational skills.
Ability to work a flexible schedule including nights and weekends.
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division,
and percentages.
EDUCATION/EXPERIENCE:
High school diploma or equivalent
PHYSICAL REQUIREMENTS:
Sales Associates must work their scheduled hours per week and perform the essential physical functions listed
below with or without accommodation.
Squat/Kneel/Stoop (Frequent to continuous)
Stand/Bend/Walk (Frequent to continuous)
Twist (Occasional to Frequent)
Reach above shoulder (Occasional to Frequent)
Lift/Carry (Occasional to Frequent)
Push/Pull (Occasional to Frequent)
Use of hands (manual dexterity, grasping (Frequent to Continuous)
GENERAL INFORMATION:
The above statements are intended to describe the general nature and level of work being performed by
individuals assigned to this position

They are not intended to be an exhaustive list of all duties,
responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided
to all employees and applicants for employment. Discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


is prohibited

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