Saas Program Manager Jobs in Norwich, CT (NOW HIRING)

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Program Manager of Operations is responsible for driving strategic cross-functional initiatives. This individual contributor role will be a key component in aligning people, processes, and systems across different departments. The person in this role will own and manage operational initiatives to deliver them on time, with high quality, to pre-defined success metrics, and in a repeatable manner that will enable efficiency, accountability, and scalability across all of Finalsite.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES

• Coordinate and manage cross-functional programs focused on operational alignment, process optimization, and future-state planning
• Map current-state operational processes across teams and propose future-state models to support solutions
• Identify gaps and redundancies in workflows, tools, and process; propose scalable solutions
• Collaborate with external departments and other key stakeholders to define program goals, success metrics, and timelines
• Maintain clear documentation, reporting, and communication for initiatives in flight
• Support the development of RACI models and governance structures for key operational activities
• Utilize frameworks for accountability and continuous improvement to translate analytics into actionable recommendations
• Act as a connector across departments, driving alignment on shared priorities and handoffs
• Track KPIs for initiative success and business-wide operational performance
• Support post-mortem reviews and lessons learned to refine operational strategies
• Develop and execute a scalable vendor management strategy aligned with organizational goals, budget, and compliance requirements.
• Aide in vendor selection processes, including RFPs/RFIs, cost-benefit analyses, and contract negotiation in partnership with department owners, Legal and Security.
• Ensure all vendors have been reviewed by the Security and Legal teams with proper vendor setup and PO management.

QUALIFICATIONS AND SKILLS

• 5+ years in program manager role in B2B SaaS or technology environment
• Demonstrated success leading initiatives
• Proven ability to build scalable processes and operate with high attention to detail
• Excellent communication and stakeholder management - able to influence without authority
• Exceptional organizational, analytical, and communication skills
• Experience with business operations frameworks (e.g., OKRs, RACI, etc) a plus
• Comfort with data: building business cases, ROI models, and performance reporting

RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.