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Saas Order Management Jobs (NOW HIRING)

Synthesia Limited

Order Management Specialist

New York, NY · On-site

$21.25 - $28.50/hr

We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring ...

ASAP Talent Services

Manage Complex Enterprise Deals: Lead high-stakes negotiations, contract structuring, and multi ... Prior experience in Supply Chain SaaS, Order Fulfillment, or cross-over experience in Smart Locker ...

TIBCO Software

Associate Fulfillment Specialist

Raleigh, NC · On-site

$16 - $21.25/hr

ShareFile is now going back to our roots as a standalone business unit to focus on our SaaS ... Order Management and Fulfillment: * Assist in processing incoming orders with a focus on accuracy ...

Billtrust US Careers

OR

$100K - $120K/yr

... SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid ... Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion ...

TIBCO

Associate Fulfillment Specialist

Raleigh, NC · On-site

$16 - $21.25/hr

ShareFile is now going back to our roots as a standalone business unit to focus on our SaaS ... Order Management and Fulfillment: * Assist in processing incoming orders with a focus on accuracy ...

Billtrust US Careers

OR

$80K - $100K/yr

... SaaS order-to-cash solutions. Your ability to build trust with key stakeholders, navigate mid ... Manage and grow relationships within an assigned portfolio of corporate accounts, driving expansion ...

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How much do saas order management jobs pay per hour?

As of May 28, 2026, the average hourly pay for saas order management in the United States is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in SaaS Order Management, and why are they important?

To thrive in SaaS Order Management, you need strong analytical skills, attention to detail, and experience with order processing and subscription management, often supported by a degree in business or a related field. Familiarity with CRM platforms like Salesforce, billing systems such as Zuora or Chargebee, and proficiency in Excel or similar reporting tools are typically required. Excellent communication, problem-solving abilities, and customer service orientation help professionals stand out in this role. These skills and qualities are essential for ensuring accurate order fulfillment, seamless customer experiences, and efficient revenue management in a fast-paced SaaS environment.

How does a SaaS Order Management professional typically collaborate with sales, finance, and customer success teams?

In SaaS Order Management, professionals act as a bridge between sales, finance, and customer success teams to ensure seamless order processing and customer satisfaction. They work closely with sales to verify order details and contract terms, coordinate with finance to manage billing and invoicing accuracy, and support customer success teams by addressing account changes or renewals. Regular cross-team meetings and using shared CRM or order management platforms are common practices, helping to resolve issues quickly and maintain a smooth customer journey.

What is SaaS order management?

SaaS order management refers to the process of handling customer orders for software-as-a-service (SaaS) products, typically through a cloud-based platform. This includes receiving, tracking, and fulfilling orders, managing subscriptions and renewals, invoicing, and ensuring accurate billing. Efficient SaaS order management helps companies streamline operations, reduce errors, and provide a better customer experience. It often integrates with other business systems like CRM, billing, and customer support tools.

What is the difference between Saas Order Management vs SaaS Customer Support Specialist?

AspectSaas Order ManagementSaaS Customer Support Specialist
Primary RoleManaging and processing customer orders within SaaS platformsProviding technical support and assistance to SaaS users
Required SkillsOrder processing, CRM tools, attention to detailCustomer service, troubleshooting, communication skills
Work EnvironmentOperations or sales teams, often in SaaS companiesCustomer support teams, help desks, or support centers
Common CertificationsCRM certifications, SaaS platform trainingCustomer service certifications, SaaS support training

While Saas Order Management focuses on processing and managing customer orders within SaaS platforms, SaaS Customer Support Specialists concentrate on assisting users with technical issues and inquiries. Both roles require familiarity with SaaS tools but serve different functions in the customer lifecycle.

Order Management Specialist

Synthesia Limited

New York, NY • On-site

$21.25 - $28.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
We are looking for a highly organized and detail-oriented Order Management Specialist to join our fast-growing SaaS company. This role plays a critical part in the quote-to-cash workflow, ensuring accurate and efficient order processing and subscription setup which impacts invoicing coordination, and customer account management. You'll work cross-functionally with sales, finance, customer success, and legal teams to ensure a seamless experience as it relates to our deal validation and closure process.
Responsibilities:
Order Processing
  • Accurately review and process orders received via Salesforce, checking for accurate product configuration, pricing, discounts, contract terms and customer information in accordance with company policies.
  • Oversee deal close processes by maintaining accurate records, managing documentation, and ensuring the timely completion of all critical milestones.
  • Ensure clean handoff from sales to finance, including proper documentation and approvals
  • Manage purchase order inquiries while maintaining with audit and compliance standards
  • Oversee provisioning settings to keep services running without disruption.

Subscription Management
  • Coordinate renewals, upgrades, downgrades, and amendments with relevant stakeholders.
  • Monitor subscription health and proactively flag anomalies or issues.

Sales Support
  • Support account executives and customer success managers with quote validation, contract review, and order entry guidance.
  • Help manage deal desk requests and ensure deals meet internal compliance standards.
  • Act as a point of contact for Sales for deal-related questions, policy clarifications, and order-form guidance

Process Improvement & Reporting
  • Identify opportunities to streamline order-related workflows and eliminate friction points.
  • Contribute to documentation and refinement of order management policies.
  • Generate reports on order accuracy, subscription trends, and processing times.
  • Assist the team with Ad hoc projects related to reporting and cross-functional operations
Required Qualifications
  • Bachelor's degree in Business Administration, Finance, Operations, or a related field.
  • Minimum 2 years of experience in Order management, Deal Desk, or supply chain
  • Experience with Salesforce, Ironclad, NetSuite, or similar systems
  • Strong understanding of SaaS business models, ARR/MRR, and revenue recognition basics.
  • Exceptional attention to detail and ability to manage multiple priorities in a dynamic environment.
  • Excellent communication and cross-functional collaboration skills.

Preferred Skills
  • Experience with quote-to-cash (QTC) process in a SaaS context.
  • Exposure to SOX compliance and internal controls is a plus.
  • Proficiency in Excel and familiarity with BI/reporting tools

At Synthesia we expect everyone to
  • Put the Customer First
  • Own it & Go Direct
  • Be Fast & Experimental
  • Make the Journey Fun

You can read more about this in our public Notion page.
Benefits
  • A competitive salary + stock options in our fast-growing Series E startup
  • Hybrid working environment
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • 25 days of annual leave + Public holidays + paid sick leave
  • Fun culture with regular socials
  • A generous referral scheme
  • A brand new computer + monitor

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