Saas Customer Support Remote Jobs in Puerto Rico

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Collins Aerospace is seeking a Senior Supply Chain Analyst to support New Product Introduction (NPI) initiatives that drive the successful launch of next-generation aerospace products. In this role, you will collaborate with Engineering, Program Management, Operations, and Strategic Sourcing teams to develop and execute sourcing strategies that align with commodity roadmaps, project milestones, and long-term business objectives. You will play a key role in ensuring suppliers are selected, engaged, and prepared to support new product introductions while balancing cost, quality, delivery, and risk.

Your mission: to develop and execute sourcing strategies that enable successful new product launches by ensuring supplier readiness, optimizing costs, mitigating supply chain risks, and delivering critical program milestones on time.

Join us in helping shape the future of aerospace by supporting innovative products from concept through production.

This remote position is based at our Santa Isabel, Puerto Rico location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered.

What You Will Do:

• Develop and execute sourcing strategies for New Product Introduction (NPI) programs while aligning with commodity strategies and long-term supply chain objectives.
• Partner with Engineering, Program Management, Operations, Quality, and Strategic Sourcing teams to support supplier selection, program milestones, and successful product launches.
• Drive supplier engagement and readiness activities to ensure on-time execution of new product development and production ramp-up.
• Evaluate supplier capabilities, cost competitiveness, and supply chain risks to support strategic sourcing decisions and business objectives.
• Support cost management initiatives by analyzing supplier quotations and identifying opportunities for cost optimization.
• Collaborate with suppliers and cross-functional teams to resolve sourcing, technical, and delivery issues impacting program execution.
• Monitor supplier performance throughout the product development lifecycle and implement corrective actions when necessary.
• Prepare reports, presentations, and executive updates to communicate sourcing progress, supplier readiness, and program risks.
• Utilize SAP and Microsoft Office tools to manage sourcing activities, supplier data, and program documentation while supporting continuous improvement initiatives.
• Occasionally travel to the Santa Isabel, Puerto Rico site to support project teams, supplier activities, and key program milestones as business needs require.

Qualifications You Must Have:

• A University Degree or equivalent experience and minimum 2 years of prior relevant experience, or an Advanced Degree in a related field.
• Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Experience supporting New Product Introduction (NPI), product development, or program launch activities.
• Project or Program Management experience within Engineering, Operations, or Supply Chain environments.
• Knowledge of cost management, supplier negotiations, and strategic sourcing principles.
• Experience working with electronic components or electronics commodity suppliers.
• SAP experience or proficiency.
• Demonstrated business acumen with a focus on cost optimization and supplier performance.

What We Offer:

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance  
• Three weeks of vacation for newly hired employees  
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)  
• Life insurance and disability coverage  
• Employee Assistance Plan, including up to 8 free counseling sessions  
• And more!  

Learn More & Apply Now!​

Operations, Supply Chain and EH&S:

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide. 

Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  

Apply now and be part of the team that’s redefining aerospace, every day!

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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