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Saas Customer Experience Program Manager Jobs (NOW HIRING)

Gogo Inc.

Customer Program Manager

Broomfield, CO · On-site

Program Lifecycle Management: Lead the end-to-end lifecycle of customer programs, ensuring that all ... Experience in the aerospace, telecommunications, or in-flight connectivity (IFC) industries. * PMP ...

Leidos

Program Manager

Beavercreek, OH · On-site

$131K - $237K/yr

The Program Manager will serve as the primary interface between Leidos leadership, government customers, subcontractors, and cross-functional technical teams. This role requires extensive experience ...

Aiwyn

Mid-Market Customer Success Manager

An experienced Customer Success Manager to drive retention and growth within our strategic enterprise customer base. The ideal candidate has a proven track record in SaaS customer expansion and ...

Socket.dev

Program Manager

Miami, FL · On-site

... customer experience, and corporate requirements. We are seeking an experienced Program Manager to own the integrated program plan, coordinate dependencies across internal and external workstreams ...

Aventia Environmental

Program Manager

Hammond, LA · On-site

ELOS Environmental is looking for a qualified and experienced Program Manager Duties & Responsibilities: * Attend meetings with the staff, state and contractors as needed. * Manage government ...

Textron

Program Manager

Hunt Valley, MD · On-site

Who We Are Textron Systems' Electronic Systems division is seeking an experienced Program Manager ... Working closely with the customer's Program Manager(s) and communicating program progress both ...

Web.com Group, Inc.

Program Manager

Coordinate execution across Product, Engineering, UX, Marketing, Operations, and Customer-facing ... Program Management within SaaS, hosting, cloud, eCommerce, FinTech, or technology-driven ...

Nowges

Program Manager

Fort George G Meade, MD · On-site

Position Overview Global Enterprise Services (GES) is seeking an experienced Program Manager to ... customer requirements. Required Qualifications * Bachelor's degree in Information Technology ...

TechFlow, Inc.

Program Manager

Montgomery, AL · On-site

TechFlow is seeking an experienced Program Manager to lead a mission-critical DOD software ... Build and maintain strong customer relationships while promoting a culture of collaboration ...

SOSi

Program Manager

Reston, VA · On-site

... customer service, and mission success. Qualifications Minimum Requirements * Active Secret Security Clearance. * Five (5) years of program management experience within the last seven (7) years.

Terran Orbital Corporation

Program Manager

Irvine, CA · On-site

$140K - $175K/yr

The Program Manager owns the customer relationship, organizes internal engineering, manages ... Demonstrated experience supporting programs and proposals for large contracts of various types ...

Crescent Energy

Senior Program Manager

Houston, TX · On-site

$110K - $111K/yr

Experience managing external vendors and SaaS-based technology solutions * Ability to work ... Project or program management certifications (PMP, PgMP, SAFe, etc.) Work Environment & Travel * In ...

kgs

Program Manager

Leesburg, VA

The customer may need support as needed at other locations: Warrenton, VA, Atlantic City, NJ ... We are seeking an experienced Program Manager to lead and oversee all aspects of a major technical ...

Graham Technologies

Program Manager

Arlington, VA · On-site

Graham Technologies is seeking an experienced Program Manager to support a mission-critical Federal ... Government customers and senior stakeholdersExperience managing project performance, risks ...

Tillster

PROGRAM MANAGER/PROJECT MANAGER

Charlotte, NC · Remote

$110K - $135K/yr

This is not a standard, SaaS environment. * 5+ years of experience in a project/program management, client services, program management, account management, or customer-facing delivery role. * Proven ...

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Saas Customer Experience Program Manager information

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How much do saas customer experience program manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for saas customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What are popular job titles related to Saas Customer Experience Program Manager jobs?

For Saas Customer Experience Program Manager jobs, the most frequently searched job titles are:

Infographic showing various Saas Customer Experience Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Customer Experience /Customer Success Manager

Remote

Botco Inc
See more jobs at Botco Incexternal

Other

Re-posted 19 days ago

Job description

Job Title

Botco.ai is the Enterprise AI Agent Platform purpose-built for organizations that need to engage customers through intelligent, reliable, and secure AI Conversations. The platform enables enterprises to seamlessly create, securely deploy, and easily manage autonomous AI agents using a no-code development environment (IDE) and retrieval-augmented generation (RAG) technology.

Trusted by leading healthcare, behavioral health, and pharmaceutical organizations, Botco.ai empowers businesses to convert conversations into revenue, reduce operational costs, and improve customer satisfaction. Recognized as "Most Outstanding Startup" by the Arizona Innovation Challenge and winner of the TiE50 and ACA Best SaaS Platform awards, Botco.ai is redefining how enterprises engage with their audiences through agentic AI.

We are an early-stage company looking for an experienced CX/CSM with entrepreneurial spirit to join our CX team.

Responsibilities
  • Develop a deep expertise in our technology and provide hands-on technical support to help customers achieve their desired outcomes, including troubleshooting issues related to AI chatbot functionality.
  • Lead the onboarding process for new customers on Botco.ai's platform, ensuring smooth integration and driving practices that contribute to product adoption and customer success.
  • Retain and grow the existing customer base by owning a portfolio of accounts, identifying opportunities for upsell, and executing phased upselling strategies.
  • Foster strong, trust-based relationships with each client, gaining a deep understanding of their challenges, business goals, and unique needs to create tailored solutions.
  • Proactively identify customers who may not be maximizing their potential with Botco.ai and engage with them to drive increased value and utilization of our product.
  • Collaborate closely with internal product and engineering teams to convey customer feedback and insights, advocating for enhancements and driving positive evolution of our product.
  • Act as the primary liaison between clients and the product team, managing client expectations and contributing to the development of the product roadmap based on client needs and market trends.
  • Monitor conversational trends and transcripts to identify areas for improvement in automated responses, working with the product and engineering teams to implement enhancements.
  • Define and execute training initiatives for customers, ensuring they have the knowledge and resources needed to effectively utilize Botco.ai's platform and maximize its value.
  • Assist the client success team in client interactions, reporting, and providing education on AI technology and best practices.
What We Are Looking For
  • 4+ years of proven experience in building and leading high-performing Customer Success and/or Account Management teams.
  • Track record of success in Customer Support, Implementation, or Professional Services within a product/SaaS company, particularly with enterprise-level clientele.
  • Exceptional people management abilities coupled with a genuine passion for cultivating strong client partnerships.
  • Capacity to rapidly grasp our product intricacies and a keen eagerness to do so.
  • Genuine concern for customers and an innate ability to empathize with and champion their needs.
  • Bonus: Familiarity with Prompt Engineering to bolster AI performance and customer interactions.

Apply