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Global Customer Experience Program Manager Jobs

PrimeRevenue

Global Program Manager

Atlanta, GA · On-site

The Global Program Manager is a recognized master of program management who shapes operational ... CRM and PM tools WHAT ARE WE LOOKING FOR? * 12+ years of program/project management experience.

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Helping measure the effectiveness of client marketing, advertising, or communications programs ... Actual salaries will vary depending on a candidate's experience, qualifications, skills, and ...

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The candidate should have 5+ years of QA/QC or construction quality oversight experience. Program Manager Responsibilities: Review EPC quality programs, policies, procedures, inspection plans, and ...

Damco Spain SL

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The Client Program Manager serves as the primary point of contact for a strategic global customer ... Experience supporting global supply chains, strategic accounts, and senior customer stakeholders ...

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... global initiatives and charities. · Discounts for local vendors and events, including auto ... Launch experience * Understanding of GAAP accounting rules * GD&T familiarity * Customer & industry ...

BAE Systems

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... global customer base advancing our missions: "We Protect Those Who Protect Us ® " and "We Innovate For Those Who Move The World ® ." We are seeking an experienced Program Manager to lead key ...

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How much do global customer experience program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for global customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

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Infographic showing various Global Customer Experience Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Enterprise Customer Experience Program Manager

Milwaukee, WI • On-site

Rockwell Automation, Inc.
Industrial Automation Equipment Manufacturing • 10K+ employees
Learn more about Rockwell Automation, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Rockwell Automation rating

7.9

Company rating: 7.9 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

204th of 499 rated machine equipment manufacturers

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
The Enterprise Customer Experience (ECX) organization is responsible for shaping and continuously elevating the end-to-end experience Rockwell Automation delivers to its customers. The ECX Program Manager plays a critical role in advancing this mission by leading complex, cross-functional programs that modernize how the enterprise engages its customers - applying emerging technologies, including artificial intelligence, to reimagine processes, ways of working, and customer outcomes. This role partners with senior leaders across the business to translate Customer Experience strategy into executable programs that deliver measurable organizational transformation.
This is a hybrid role base in either our Milwaukee or Mayfield Heights locations, and reports into the Project Management and Integrations Leader.
Your Responsibilities
  • Lead ECX, contact center, and/or customer success programs comprised of multiple, interdependent projects aligned to Customer Experience strategy and enterprise business objectives.
  • Partner with directors and above to shape program roadmaps, align priorities, and translate executive strategy into clear, executable delivery plans.
  • Operate within an enterprise Project/Program Management Office (PMO), balancing competing priorities across stakeholders and sequencing work to the highest-value outcomes.
  • Navigate complex, siloed parts of the organization - partnering with senior leaders to connect teams, systems, and priorities.
  • Build capacity models that forecast resource demand against available capacity across unstructured or disparate systems to inform program planning, staffing, and prioritization.
  • Where it adds value, apply AI and automation to improve the speed, quality, and outcomes of programs and ways of working.
  • Lead organizational transformation and change management - building stakeholder buy-in, readiness, and adoption so new competencies and ways of working take hold and endure.
  • Develop and manage integrated program plans, schedules, budgets, risks, dependencies, and governance across the full program lifecycle.
  • Provide program-level visibility and executive-ready reporting on progress, outcomes, risks, and business impact.
  • Serve as a primary point of coordination across business, digital, IT, finance, and external partner teams.
  • Identify, assess, and proactively mitigate program-level risks, issues, and resource constraints.
  • Ensure program execution aligns with Rockwell Automation project management, governance, and agile delivery standards.
  • Drive continuous improvement by standardizing processes, metrics, and ways of working across ECX initiatives.

The Essentials - You Will Have
  • Bachelor's degree in Business, Engineering, Information Systems, or a related field.
  • Legal authorization to work in the USA - we will not offer sponsorship now or in the future.

The Preferred - You Might Also Have
  • 5+ years of experience in project and/or program management within complex, cross-functional environments.
  • Experience working across the enterprise within a Project/Program Management Office (PMO), managing competing priorities across multiple stakeholders and workstreams.
  • Able to Navigate complex, siloed organizations - partnering with senior leaders to bridge silos and align competing priorities toward shared outcomes.
  • Experience with capacity modeling (resource demand vs. availability) across unstructured or disparate systems and processes.
  • Demonstrated ability to manage multiple workstreams, budgets, schedules, risks, and dependencies simultaneously.
  • Experience partnering with and influencing senior leaders (director level and above) to align strategy and drive decisions.
  • Experience leading customer-facing, digital, contact center, customer success and/or enterprise transformation programs.
  • Demonstrated experience leading change management and organizational transformation.
  • Experience working with global teams across regions and time zones.
  • Applied AI innovation - hands-on experience using AI or automation to improve business processes, program delivery, or customer outcomes.
  • Experience leading customer-facing, digital, contact center, customer success and/or enterprise transformation programs.
  • Program or Project Management certification (PMP, SAFe, Agile, or equivalent).
  • Experience with portfolio, program, or work-management tooling (Jira, Jira Align, MS Project, Power BI).
  • Strong analytical skills with the ability to translate data into clear insights and executive narratives.
  • Experience presenting to senior leadership and influencing roadmap and investment decisions.
  • Working understanding of Customer Experience principles and the trends shaping the future of the discipline.
  • Familiarity with Customer Experience platforms, journey analytics, or digital engagement technologies.
  • Experience supporting acquisitions, integrations, or large-scale change initiatives.

What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid #LI-LH2
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

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