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Runway Desk Support Jobs (NOW HIRING)

Waterfield Tech

Client Partner

Tulsa, OK · Remote

$100K - $125K/yr

Deal Desk: pricing structure support, quote/renewal paper, approvals routing, guardrails ... Renewal runway plan (120/90/60/30 milestones and escalation triggers) * Mutual action plan for ...

Waterfield Tech

Client Partner

Tulsa, OK

Deal Desk: pricing structure support, quote/renewal paper, approvals routing, guardrails ... Renewal runway plan (120/90/60/30 milestones and escalation triggers) * Mutual action plan for ...

Waterfield Tech

Client Partner

Tulsa, OK · Remote

$100K - $125K/yr

Deal Desk: pricing structure support, quote/renewal paper, approvals routing, guardrails ... Renewal runway plan (120/90/60/30 milestones and escalation triggers) * Mutual action plan for ...

Toyota 101

General Sales Manager

Redwood City, CA · On-site

$150K - $300K/yr

Desk Operations * CRM discipline * Inventory strategy * Sales process execution This role requires ... Strong enterprise support and operational systems * Real runway for advancement within a 40 ...

Norfolk Airport Authority

Firefighter

Norfolk, VA · On-site

$65K/yr

... supports our values of professionalism, responsiveness, innovation, diversity, excellence (P.R.I.D ... Also participate in snow desk operations and become familiar with the Runway Condition Assessment ...

Swickard Toyota 101

General Sales Manager

Redwood City, CA · On-site

$150K - $300K/yr

Desk Operations * CRM discipline * Inventory strategy * Sales process execution This role requires ... Strong enterprise support and operational systems * Real runway for advancement within a 40 ...

Laborup

Continuous Improvement Manager

Sturgis, MI

$90 - $95K/hr

... runway to make a lasting impact. This is not just a desk job. Your work will be felt across every ... Share best practices across facilities; support non-manufacturing VSM efforts in areas like ...

Laborup

Continuous Improvement Manager

Elkhart, IN · On-site

$90 - $95K/hr

... runway to make a lasting impact. This is not just a desk job. Your work will be felt across every ... Share best practices across facilities; support non-manufacturing VSM efforts in areas like ...

Laborup

Continuous Improvement Manager

Sturgis, MI · On-site

$90 - $95K/hr

... runway to make a lasting impact. This is not just a desk job. Your work will be felt across every ... Share best practices across facilities; support non-manufacturing VSM efforts in areas like ...

Laborup

Continuous Improvement Manager

Elkhart, IN · On-site

$90 - $95K/hr

... runway to make a lasting impact. This is not just a desk job. Your work will be felt across every ... Share best practices across facilities; support non-manufacturing VSM efforts in areas like ...

Laborup

Continuous Improvement Manager

Elkhart, IN

$90 - $95K/hr

... runway to make a lasting impact. This is not just a desk job. Your work will be felt across every ... Share best practices across facilities; support non-manufacturing VSM efforts in areas like ...

Laborup

Continuous Improvement Manager

Sturgis, MI · On-site

$90 - $95K/hr

... runway to make a lasting impact. This is not just a desk job. Your work will be felt across every ... Share best practices across facilities; support non-manufacturing VSM efforts in areas like ...

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Runway Desk Support information

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How much do runway desk support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for runway desk support in the United States is $21.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.04 per hour, depending on experience, location, and employer.

What are Runway Desk Support roles?

Runway Desk Support professionals are responsible for providing administrative and operational assistance to the teams managing airport runways. Their tasks often include coordinating flight schedules, communicating with air traffic control, ensuring safety protocols are followed, and resolving any issues that arise on the runway. These roles are crucial for maintaining efficient airport operations and minimizing delays. Strong organizational skills, attention to detail, and effective communication are essential qualities for this job.

What is the difference between Runway Desk Support vs Runway Technical Support?

AspectRunway Desk SupportRunway Technical Support
CredentialsCustomer service skills, basic technical knowledgeTechnical certifications, troubleshooting skills
Work EnvironmentOffice or on-site, customer-facingRemote or on-site, technical troubleshooting
Employer & Industry UsageAirline or travel industry, customer service focusTechnology or aviation industry, technical focus

Runway Desk Support primarily handles customer service and general inquiries, while Runway Technical Support focuses on technical troubleshooting and system issues. Both roles require communication skills, but Technical Support demands more technical certifications. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are the key skills and qualifications needed to thrive as a Runway Desk Support, and why are they important?

To excel as a Runway Desk Support, you need strong analytical skills, attention to detail, and knowledge of aviation operations, generally backed by relevant education or experience in an airport or airline environment. Familiarity with air traffic control systems, flight tracking software, and communication tools is typically required. Effective multitasking, clear communication, and the ability to remain calm under pressure are vital soft skills. These competencies ensure safe, efficient coordination of runway activities and minimize operational disruptions.

How does a Runway Desk Support professional typically interact with pilots and air traffic controllers during daily operations?

Runway Desk Support professionals serve as a crucial communication link between ground operations, pilots, and air traffic controllers. On a typical day, they coordinate runway assignments, relay updated weather or safety information, and help manage scheduling to ensure smooth takeoffs and landings. This role requires strong attention to detail and clear communication, as timely and accurate information exchange helps maintain airport safety and efficiency. Collaboration is constant, often involving quick problem-solving to address unexpected changes or emergencies.
Infographic showing various Runway Desk Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,648 per year, or $21.5 per hour.

Client Partner

Waterfield Tech

Tulsa, OK • Remote

$100K - $125K/yr

Full-time

Posted 7 days ago

Job description


Client Partner (CP): Role Charter and Job Description


1. ROLE SUMMARY

The Client Partner (CP) owns the commercial performance and strategic relationship for a portfolio of WFX customers. CPs are accountable for renewal execution and expansion growth by leading outcome-based customer conversations and orchestrating internal resources (CSM, Advisory/Pre-Sales, Delivery Owner, Deal Desk). The CP is the quarterback of the account team and ensures the right specialists engage at the right time with a single, consistent customer narrative.

2. WHY THE ROLE EXISTS

WFX is building a GTM model that scales through segmentation, pod-based coverage for Strategic accounts, standardized commercial workflows, and empowered delivery. The CP exists to:

  • Drive profitable retention + growth (GRR/NRR) in the installed base
  • Build executive relationships that reduce churn risk and increase strategic relevance
  • Create and close expansion opportunities using a repeatable playbook
  • Protect time for selling by moving “paper” and operational work to the right functions
  • Ensure delivery commitments and commercial commitments remain aligned

3. PRIMARY OUTCOMES (WHAT “SUCCESS” MEANS)

  1. Renewals closed on time with minimal surprises and controlled concessions
  2. Expansion growth driven by account planning and repeatable plays
  3. Executive-level trust and multi-threading across key stakeholders
  4. Forecast integrity (renewal + expansion) leadership can rely on
  5. Internal orchestration that reduces friction and accelerates customer decisions

4. SCOPE AND COVERAGE MODEL

CPs own a customer portfolio aligned to WFX segmentation tiers (A1/A2/B1/B2), with coverage intensity based on tier.

4.1. Coverage intent by tier

Segment

CP focus

Coverage posture

A1

Deep strategic coverage, exec governance, multi-threaded expansion

Pod-led, high intensity

A2

Retain and selectively expand, strong governance with lighter intensity

Pod-led, moderate intensity

B1

Create expansion pipeline, prioritize accounts with clear upside

Scaled coverage + targeted specialists

B2

Retain efficiently, low-touch motions, exceptions only

Tech-touch / pooled support

5. CORE RESPONSIBILITIES

5.1. Customer strategy and executive relationships

  • Own the account plan (A1/A2 required, B1 simplified) tied to customer outcomes and WFX growth priorities
  • Build and maintain executive sponsor maps and relationship strategies
  • Lead QBR/EBRs for Strategic accounts, ensuring each produces clear next actions and measurable value narratives
  • Serve as the primary commercial escalation point for executive-level issues and risk

5.2. Renewal ownership and retention execution

  • Own renewal outcomes end-to-end: strategy, negotiation approach, internal alignment, and signature
  • Drive renewal discipline using a renewal runway approach (120/90/60/30 milestones) in partnership with CSM and Deal Desk
  • Coordinate approvals and exceptions through defined governance paths
  • Protect profitability by aligning renewals to pricing/margin guardrails and approved exception processes

5.3. Expansion and growth

  • Build and advance expansion pipeline through account-based discovery, targeted plays, and multi-stakeholder alignment
  • Own commercial close on expansions, including bundled solutions across services, managed services, AI, and ecosystem capabilities
  • Keep the solution narrative anchored on measurable outcomes and value realization
  • Partner with Advisory/Pre-Sales and Delivery Owner to translate customer needs into feasible, scoped outcomes

5.4. Orchestration and operating cadence

  • Lead the internal pod rhythm for Strategic accounts (cadence appropriate to tier and complexity)
  • Ensure role clarity across CSM, Advisory/Pre-Sales, Delivery Owner, and Deal Desk to prevent work leakage
  • Maintain CRM hygiene and forecast accuracy for renewals and expansions
  • Capture key account intelligence and stakeholder context in the system of record

6. DECISION RIGHTS (MUST BE ENFORCED)

  • Owns the final recommendation on commercial strategy for renewals and expansions
  • Can commit to delivery-related milestones only when Delivery Owner confirms feasibility and scope assumptions
  • Can request pricing structures and quote development via Deal Desk within standard guardrails
  • Escalates margin exceptions, non-standard terms, and high-risk commitments via defined approval paths

7. EXPLICIT EXCLUSIONS (TO PREVENT ROLE DRIFT)

The CP does not:

  • Generate quotes, renewal paperwork, approvals packets, or contract administration (Deal Desk owns)
  • Own invoicing mechanics, usage reconciliation, or credit execution (Finance/Order Ops owns)
  • Serve as the support engineer or ticket owner (Support/TAM lane; CSM orchestrates)
  • Run delivery project management (Delivery Owner leads delivery governance)
  • Own solution architecture (Advisory/Pre-Sales leads; CP owns the commercial narrative)

8. KEY INTERFACES (HOW CP WORKS WITH THE REST OF THE MODEL)

  • CSM: adoption/value realization, health and risk sensing, governance cadence, renewal runway discipline
  • Advisory/Pre-Sales (Client Advisor): discovery, solutioning, demos, technical validation, roadmap shaping
  • Advisory Services: productized advisory engagements that create roadmaps and unlock expansions
  • Delivery Owner: delivery outcomes, costing inputs, change control triggers, scope feasibility
  • Deal Desk: pricing structure support, quote/renewal paper, approvals routing, guardrails enforcement
  • Finance/Order Ops: billing readiness, delinquency awareness, credits/usage workflows (as defined)

9. REQUIRED ARTIFACTS AND “DEFINITION OF DONE”

A CP is expected to maintain and use the following artifacts (tier-scaled):

  • Account plan and 90-day play plan
  • Stakeholder map and executive sponsor plan
  • Renewal runway plan (120/90/60/30 milestones and escalation triggers)
  • Mutual action plan for material expansions
  • QBR/EBR agenda and value scorecard narrative (A tiers)
  • Internal pod summary notes following key meetings, with next actions and owners

10. PERFORMANCE MEASURES (KPIS)

10.1. Core KPIs

  • Portfolio GRR and NRR
  • Renewals on-time rate and renewal forecast accuracy
  • Expansion pipeline coverage and progression velocity
  • Expansion win rate and average discount behavior vs guardrails
  • Executive engagement coverage for Strategic accounts (documented sponsor + cadence)

10.2. Quality KPIs

  • Margin compliance and exception discipline
  • Low “surprise churn” rate (risks surfaced early with action plans)
  • Adoption of standard plays and artifacts (process adherence tied to outcomes)

11. QUALIFICATIONS AND CAPABILITIES

  • Demonstrated success managing and growing complex customer portfolios (enterprise or upper mid-market)
  • Strong executive presence, negotiation skills, and multi-stakeholder deal leadership
  • Comfort selling blended solutions: advisory, implementation, managed services, AI-enabled CX improvement
  • High operational rigor (forecasting, CRM discipline, play execution)
  • Ability to lead cross-functional teams without formal authority

12. QUICK RACI CLARITY MAP


Activity

CP

CSM

Deal Desk

Delivery Owner

Advisory/Pre-Sales

Renewal strategy + customer conversation

A/R

C

C

C

C

Renewal runway discipline

A

R

C

C

C

Quote / paperwork / approvals packet

C

C

A/R

C

C

Expansion close

A/R

C

C

C

C

Solution discovery + architecture

C

C


C

A/R

Change control trigger

C

C


A/R

C


(A = Accountable, R = Responsible, C = Consulted)

Physical Requirements

  • Ability to sit for extended periods
  • Ability to lift or carry objects up to 10 lbs.
  • Frequent use of computer, telephone and standard office equipment.
  • Ability to travel for client meetings, training or installations.


Waterfield Tech is proud to be an equal opportunity employer.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

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