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Assistant Supervisor - Usher

Kansas City, MO

This position is responsible for ensuring a comfortable and enjoyable experience for guests visiting Kauffman Stadium. This includes training and supervising ballpark Ushers, who are responsible for ...

royals

Assistant Supervisor - Usher

Kansas City, MO

This position is responsible for ensuring a comfortable and enjoyable experience for guests visiting Kauffman Stadium. This includes training and supervising ballpark Ushers, who are responsible for ...

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What are some common challenges faced by staff working at Royals Stadium on game days?

Staff working at Royals Stadium on game days often encounter challenges such as managing large crowds, maintaining excellent customer service during busy periods, and adapting quickly to changing situations like weather delays. Effective communication and teamwork are essential, as employees must collaborate closely with colleagues from security, concessions, and guest services to ensure a smooth fan experience. Flexibility and a positive attitude help staff navigate the fast-paced and sometimes unpredictable environment typical of major sporting events.

What is Royals Stadium?

Royals Stadium, officially known as Kauffman Stadium, is a Major League Baseball stadium located in Kansas City, Missouri. It is home to the Kansas City Royals and has been in operation since 1973. Known for its iconic fountains and fan-friendly atmosphere, Kauffman Stadium is considered one of the most beautiful ballparks in the league. The stadium hosts a variety of events, including baseball games, concerts, and community gatherings.

What are the key skills and qualifications needed to thrive as a Stadium Operations Manager, and why are they important?

To thrive as a Stadium Operations Manager, you need expertise in facility management, event coordination, safety regulations, and often a degree in sports management or a related field. Familiarity with facility management software, security systems, and safety compliance certifications is typically required. Strong leadership, problem-solving, and communication skills help manage diverse teams and respond to issues efficiently. These skills are crucial for ensuring smooth event operations, guest safety, and delivering a positive experience for all stadium visitors.

What is the difference between Royals Stadium vs Stadium Operations Coordinator?

AspectRoyals StadiumStadium Operations Coordinator
Required CredentialsHigh school diploma or equivalent; experience in stadium managementHigh school diploma; experience in event or stadium operations
Work EnvironmentSports stadium, event settings, seasonalStadium and event venues, coordinating daily operations
Employer & IndustrySports teams, entertainment industry

Royals Stadium is a specific venue, while a Stadium Operations Coordinator is a role responsible for managing daily stadium activities. The coordinator's job involves planning, coordinating, and overseeing events at venues like Royals Stadium, requiring similar credentials and work environments. The main difference is that Royals Stadium is a location, whereas Stadium Operations Coordinator is a job title focused on operational management.

More about Royals Stadium jobs
What cities are hiring for Royals Stadium jobs? Cities with the most Royals Stadium job openings:
What states have the most Royals Stadium jobs? States with the most job openings for Royals Stadium jobs include:
What job categories do people searching Royals Stadium jobs look for? The top searched job categories for Royals Stadium jobs are:
Royals Stadium jobs near you
Infographic showing various Royals Stadium job openings in the United States as of July 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Contract. Highlights an 100% In-person job distribution.
Assistant Supervisor - Usher

Assistant Supervisor - Usher

Kansas City Royals

Kansas City, MO • On-site

Part-time

Retirement, PTO

Posted 26 days ago

Job description

Job Title: Usher Assistant Supervisor
Job Summary: This position is responsible for ensuring a comfortable and enjoyable experience for guests visiting Kauffman Stadium. This includes training and supervising ballpark Ushers, who are responsible for maintaining a safe and enjoyable experience for guests and safely and accurately showing fans to designated seating area.
Position Accountabilities/Responsibilities:
  • Maintain a safe and guest-friendly environment and enforce company policies
  • Train and supervise Ushers
  • Responsible for department personnel paperwork including disciplinary and payroll
  • Responsible for scheduling employees and approving payroll using Dayforce, when needed
  • Listen to guests & help address any concerns they may have
  • Seek out opportunities to talk with guests & get to know season ticket members
  • Be "aggressively friendly" to all guests
  • Other duties as assigned

Position Qualifications, Skills, and Experience Required:
  • Two years of supervisory experience preferred
  • 5+ years Guest Service experience preferred
  • Experience with Dayforce Payroll System preferred, but not required
  • Available to work all home games, including holidays, weekends, and evenings
  • Able to work in high-pressure environment
  • Professional demeanor and excellent verbal and written communication skills required
  • Must be team-oriented, extremely outgoing, and motivated
  • Must be able to stand for long periods of time
  • Must have availability on days, nights, weekends, and holidays

Physical Requirements:
  • Must be able to be productive in a work environment where the noise level can be high at times
  • Specific vision abilities include close vision and ability to adjust focus
  • Must be able to withstand hot and humid temperatures as well as frigid temperatures
  • Must be comfortable walking to navigate the facility to access the office, concourse, etc.
  • Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.
This role is a Part-Time, Non-Exempt opportunity that is not eligible for Company Benefits, 401K, and PTO. The schedule for this position is dependent on our team schedule and is subject to change.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at humanresources@royals.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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