Rowan County Government Jobs (NOW HIRING)

Summary/ObjectiveThe Outreach Worker will be responsible for providing comprehensive assessments, planning, implementation and overall evaluation of individual customer needs and intake.  

Essential Functions

Reasonable accommodations may be made to enable individuals with impairment to perform the essential functions.

• Plan, organize, or coordinate the activities of Gateway’s community outreach programs in assigned counties.
• Seeks ways to improve service delivery. Assesses services from the customer’s point of view. Emphasizes a team approach to providing great customer service.
• Shows commitment/dedication and accountability in one’s work, and follows through on all projects, goals, aspects of one’s work.
• Shows willingness to learn new methods, procedures, or techniques, resulting from departmental or agency-wide change.
• Recognizes key actions and underlying issues and problems
• Masters new technical and organizational concepts and information
• Sets priorities with an appropriate sense of what is most important and plans with an appropriate and realistic sense of the time demand involved.
• Identifies the information needed to solve a problem effectively.
• Works to develop and maintain positive working relationships with co-workers by being punctual, keeping personal telephone calls to a minimum, and maintaining a pleasant work attitude.
• Promotes safety within the work environment and agency.
• Advocate on behalf of customers who lack essential education and communication skills, and the ability to provide basic needs for themselves and/or families.
• Provide case management, follow-up, home visits, representation , and other supportive services for clients.
• Work with other agency staff and community partners to coordinate existing activities and meetings in each county.
• Establish and maintain a cooperative and effective working relationship with community partners, clientele, fellow employees, local government(s), and all other agencies who are serving the same clientele.
• Create and maintain a system of record keeping and maintain an organized filing system of customer case files and other necessary documentation that must be legible, chronological and stored in a secured location to ensure customer confidentiality.
• Transport target board members to the semi-monthly board meetings, if necessary.

Competencies

1. Adaptability
2. Analytical Thinking
3. Attention to detail
4. Collaboration
5. Communication
6. Customer/Client Focus
7. Ethics & Integrity
8. Organizational Understanding
9. Professionalism
10. Reliability
11. Learning Orientation
12. Planning & Organization/Time Management
13. Problem Solving
14. Safety & Risk Management.

Supervisory Responsibility

This position has no supervisory responsibilities.  

Work Environment

This position operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m., unless otherwise noted.

Travel

Travel is primarily local during the business day, although some out-of-area may be expected.

Required Education and Experience

Minimum qualifying education is a high school diploma or GED.  

Preferred Education and Experience

A bachelor’s degree from an accredited university or college with a major in a human service field or related study.

Additional Requirements

Valid Kentucky driver’s license, reliable transportation, and satisfactory background checks. Pass a pre-employment drug test and random drug testing as required. State required minimum vehicle liability insurance and uninsured motorist insurance. Any/all other testing or applicable checks required by local, state, or federal law.

AAP/EEO Statement

Gateway Community Action provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.