Rolex Business Manager
Indianapolis, IN · On-site
... watches, jewelry or premium brands. · Demonstrated ability to drive sales performance, develop teams, build lasting client relationships, manage clienteling activities, and uphold the highest ...
Indianapolis, IN · On-site
... watches, jewelry or premium brands. · Demonstrated ability to drive sales performance, develop teams, build lasting client relationships, manage clienteling activities, and uphold the highest ...
Indianapolis, IN · On-site
... watches, jewelry or premium brands. · Demonstrated ability to drive sales performance, develop teams, build lasting client relationships, manage clienteling activities, and uphold the highest ...
$19.21 - $21.19
18% of jobs
$21.61 is the 25th percentile. Wages below this are outliers.
$21.19 - $23.17
34% of jobs
$24.90 is the 75th percentile. Wages above this are outliers.
$23.17 - $25.14
26% of jobs
$25.14 - $27.12
3% of jobs
$27.12 - $29.09
4% of jobs
$29.09 - $31.07
1% of jobs
$31.07 - $33.04
2% of jobs
$33.04 - $35.02
2% of jobs
$35.02 - $36.99
3% of jobs
$36.99 - $38.97
3% of jobs
$38.97 - $40.95
3% of jobs
$19
$26
$40
A Rolex Watchmaker is a highly skilled professional responsible for assembling, servicing, and repairing Rolex timepieces according to the brand's strict quality standards. They use specialized tools to diagnose issues, replace worn parts, and ensure the precision and longevity of each watch. Rolex Watchmakers undergo extensive training and certification to master the intricate mechanics of these luxury timepieces. Their expertise helps maintain the reputation of Rolex for exceptional craftsmanship and reliability.
One of the most common challenges is working with intricate and delicate components that require exceptional precision and focus, as even a small mistake can impact the functionality of a high-value timepiece. Rolex Watchmakers also need to stay up to date with the brand’s proprietary technologies and evolving standards, which often involves ongoing training and certification updates. Managing multiple repair or restoration jobs under tight deadlines can add pressure, as can communicating complex technical details to customers or customer service teams. However, these challenges are balanced by the satisfaction of preserving and enhancing luxury watches, and the continuous learning opportunities provided by the craft.
To thrive as a Rolex Watchmaker, you need advanced skills in horology, fine motor precision, and a keen eye for detail, often gained through specialized watchmaking schools or apprenticeships. Mastery of precision tools, including lathes, microscopes, and specialized Rolex diagnostic equipment, as well as certifications such as WOSTEP or specific Rolex training, is critical. Excellent problem-solving abilities, patience, and meticulousness are standout soft skills in this role. These competencies ensure the highest standards of craftsmanship, reliability, and customer satisfaction required in luxury timepiece maintenance and repair.
JOB SUMMARY:
The Rolex Boutique Business Manager leads the daily operations, sales performance, client experience, and associate development within the Rolex Boutique, serving as the boutique’s business leader with responsibility for driving results, managing client relationships and timepiece allocations, maintaining operational excellence, and ensuring every interaction reflects the prestige of the Rolex brand and the service standards of Reis-Nichols Jewelers.
This role maintains the presentation and organization of the showroom, ensures accuracy in point-of-sale transactions, and upholds all Rolex and company policies and standards. They are responsible for sales training, onboarding, and ongoing coaching of team members, while supporting performance development and addressing team concerns when needed.
ESSENTIAL FUNCTIONS:
Boutique Leadership amp; Sales Performance
Lead the daily business operations of the Rolex Boutique by driving sales performance, monitoring key business metrics, coaching associates, managing client activity and appointments, identifying growth opportunities, and ensuring consistent execution of boutique priorities and service standards.
Client Relationships amp; Timepiece Allocation
Oversee priority client relationships and Rolex timepiece allocations by maintaining awareness of client history, wish lists, and purchasing activity; ensuring allocation decisions align with brand and company guidelines; supporting timely client communication; and promoting fairness, consistency, and long-term relationship development.
Team Leadership amp; Development
Lead, coach, and develop boutique associates by setting clear expectations, providing real-time feedback and monthly one-on-one coaching, strengthening clienteling and CRM practices, promoting accountability, and fostering a polished, collaborative, and high-performing team culture.
Sales Floor amp; Client Experience
Serve as the primary leader on the sales floor by directing daily coverage and appointment flow, supporting associates during complex client interactions, ensuring luxury service standards are consistently delivered, and creating a welcoming, professional, and elevated boutique environment.
Operations amp; Brand Standards
Maintain operational excellence by ensuring boutique presentation, merchandising, cleanliness, security, inventory controls, documentation, and Rolex brand standards are consistently upheld while partnering with store leadership to support staffing, scheduling, and business needs.
Reporting amp; Communication
Track, analyze, and communicate key performance indicators including sales results, appointments, client outreach, conversion rates, allocation activity, and business trends while providing leadership with actionable insights and ensuring the team remains aligned on priorities and expectations.
Events amp; Client Development
Support Rolex events, private appointments, and client engagement initiatives by identifying opportunities to strengthen relationships, grow the boutique’s client base, ensure effective follow-up, and represent Rolex and Reis-Nichols with professionalism, discretion, and exceptional service.
Other duties as assigned by supervisor or executive leadership team.
GENERAL FUNCTIONS:
· Communicates effectively and professionally, both written and verbal, with internal/external clients, vendors and all company personnel.
· Handles pressure well and can prioritize conflicting needs proactively while meeting deadlines effectively.
· Combines product expertise with a strong attention to detail, commitment to servant leadership and a service mindset.
· Ambassador of Reis-Nichols’s core mission and values with all client and associate interactions.
JOB REQUIREMENTS:
· High School Diploma or equivalent is required.
· Bachelor’s Degree in related fields such as Business, Management, or Sales is preferred.
· Must have 5-10 years in luxury jewelry retail leadership, preferably in watches, jewelry or premium brands.
· Demonstrated ability to drive sales performance, develop teams, build lasting client relationships, manage clienteling activities, and uphold the highest standards of luxury service
Sourced by ZipRecruiter
51 - 200 Employees
Indianapolis, IN, US
1919