Guest Services Coordinator
As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture of integrity and respect. We promise high-quality merchandise and brands, and as a recipient of the Best Places to Work in Indiana, we strive to provide a dynamic environment in which employees can thrive and grow.
The Guest Services Coordinator supports the customer experience with a commitment to providing a personal and memorable experience for our clients. This roll interacts with our clients in the store and on the phone, and needs to prioritize multiple administrative tasks, take initiative, and have fun providing a legendary experience for our external and internal clients. This role performs tasks to support the sales team and Reis-Nichols leadership by following inventory processes and operations procedures.
Essential Functions:
The Guest Service Coordinator will perform the following essential functions:
- Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals
- Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, John Hardy, Roberto Coin, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more
- Provides direct assistance to customers, both on the telephone and in person, creating a welcoming and inviting environment
- Directly supports and assists sales personnel in working with, retrieving, tracing, and/or checking merchandise
- Provides administrative assistance to the daily operations of the store, including distribution of mail and other information, monitoring security measures, maintaining store appearance, running reports and evaluating data, etc.
- Takes and delivers accurate messages, including managing the general voice mail inbox
- Provides administrative assistance to company leadership as needed
- Other duties as assigned
Reis-Nichols offers one of the best and most flexible work schedules in the retail industry. Normal store hours are 10am until 6pm weekdays, 10am until 5pm on Saturdays and we are closed on Sundays. Associates rotate evening and weekend hours, when possible, to ensure a balanced schedule for our valued staff. Hours may differ during events or peak holiday times.
Requirements:
- High school diploma
- 1-2 years customer service experience required
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Some college experience or college degree preferred
- Retail experience in a luxury setting preferred
Necessary Skills, knowledge and behaviors:
- Accountability, initiative, and personal ownership
- Organization and the ability to prioritize multiple tasks
- Enthusiasm and supportive of a team approach
- Attention to detail and an appreciation for precision
- Communicate clearly and effectively in written and verbal situations
- Solid computer, math, communication, and critical thinking skills
- The ability to work a flexible schedule, including Saturdays
Physical Demands:
- Dexterity in using computers, phones, and other office equipment
- Requires long periods of sitting or standing and climbing of stairs
- Some carrying of packages and boxes of inventory (up to 20 pounds)
About Reis-Nichols Jewelers
Reis-Nichols Jewelers is a high end, luxury retailer and is one of the nation’s largest and most respected privately held retail jewelers in the country. Their rich history in the jewelry industry dates back to 1919. A family-owned business who values their employees and embodies their cultural motto - Work Hard, Have Fun, and Take Care of Each Other.
In addition to being a destination for the perfect engagement ring, Reis-Nichols designs and manufactures one-of-a-kind jewelry and has professional watchmakers in their certified watch repair facilities. Reis-Nichols is also an authorized retailer to many internationally known luxury brands such as Rolex, David Yurman, Roberto Coin, Mikimoto, JB Star, Cartier, Breitling and Tag Heuer, to name but a few.
With two locations in the greater Indianapolis region, they are the area’s premier jeweler with a focus on providing personalized service. Their free-standing flagship store exceeds 11,000 square feet and is located on the north side in the luxury retail shopping district of Indianapolis. The Greenwood location is the destination for south-side clientele and is located just south of Greenwood Park Mall.
Reis Nichols offers the following competitive benefits to employees who meet the necessary eligibility requirements:
- Medical/Dental/Vision Insurance
- 401K
- Disability Insurance
- Health Saving Account w/wellness incentive
- Paid time off and holidays
- Merchandise discounts
- Life insurance
- Employee Assistance Program (EAP)
- Maternity and Paternity paid leave
