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Robotic Process Automation Program Manager Jobs in Hanover, MD

T Rowe Price

Software Engineer

Owings Mills, MD · Hybrid

Experience with building custom integrations with Business Process Management (BPM) platforms (ex: Chorus) and/or Robotic Process Automation (RPA) tools (ex: Blue Prism, Appian, Automation Anywhere ...

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Robotic Process Automation Program Manager information

See Hanover, MD salary details

$50.2K

$107.4K

$171.6K

How much do robotic process automation program manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for robotic process automation program manager in Hanover, MD is $107,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,100.00 and $129,800.00 per year, depending on experience, location, and employer.

How does a Robotic Process Automation Program Manager typically collaborate with cross-functional teams during an RPA implementation?

A Robotic Process Automation Program Manager works closely with business stakeholders, IT professionals, and process owners to identify automation opportunities and ensure successful RPA deployments. They facilitate communication between technical teams and business units, aligning project goals with organizational objectives. Managing timelines, resource allocation, and change management are key responsibilities, as is handling feedback and resolving issues swiftly. Effective collaboration is essential for overcoming challenges such as resistance to change and ensuring the RPA solution integrates smoothly with existing workflows.

What are the key skills and qualifications needed to thrive as a Robotic Process Automation Program Manager, and why are they important?

To thrive as a Robotic Process Automation (RPA) Program Manager, you need strong project management experience, a background in business process analysis, and a solid understanding of automation technologies, often supported by a degree in computer science or a related field. Familiarity with RPA platforms such as UiPath, Blue Prism, or Automation Anywhere, and relevant certifications like PMP or RPA-specific credentials, are typically required. Excellent communication, leadership, and stakeholder management skills set top performers apart. These competencies ensure the effective planning, implementation, and scaling of automation initiatives that drive organizational efficiency and value.

What is a Robotic Process Automation Program Manager?

A Robotic Process Automation (RPA) Program Manager is responsible for overseeing the planning, implementation, and management of RPA initiatives within an organization. They coordinate cross-functional teams to identify automation opportunities, manage project timelines, and ensure successful deployment of bots that automate repetitive business processes. Additionally, they monitor program performance, optimize workflow, and ensure compliance with organizational standards and best practices. Their goal is to improve operational efficiency through effective automation strategies.

What is the difference between Robotic Process Automation Program Manager vs Business Analyst?

AspectRobotic Process Automation Program ManagerBusiness Analyst
CertificationsRPA certifications, PMP, AgileCBAP, PMI-PBA, Agile certifications
Work EnvironmentProject teams, IT departments, automation projectsBusiness units, project teams, process improvement
Industry UsageFinance, healthcare, manufacturing, technologyFinance, retail, healthcare, consulting

The Robotic Process Automation Program Manager focuses on leading automation projects, managing teams, and ensuring successful RPA implementation. In contrast, a Business Analyst analyzes business processes, gathers requirements, and supports process improvements. While both roles collaborate on projects, the RPA Program Manager has a broader leadership role in automation initiatives, whereas the Business Analyst concentrates on understanding and documenting business needs.

What cities near Hanover, MD are hiring for Robotic Process Automation Program Manager jobs? Cities near Hanover, MD with the most Robotic Process Automation Program Manager job openings:
Robotic Process Automation Program Manager jobs near you
AI Service Management Transformation Lead (Associate Senior Service Management Officer)

AI Service Management Transformation Lead (Associate Senior Service Management Officer)

The World Bank Group

Washington, DC • On-site

Other

Posted 19 days ago

Job description

Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

VPU Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Department Context
The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group's mission and business objectives.

ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities-including IBRD, IDA, IFC, MIGA, and ICSID-ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group's development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness.

Unit Context
The unit is responsible for designing, implementing, and continuously enhancing IT service management (ITSM) processes and tools across the World Bank Group. The team ensures that IT services are delivered efficiently, reliably, and in alignment with business needs, leveraging industry best practices such as ITIL.

Beyond its core responsibilities, the team plays a pivotal role in advancing hyper automation and Robotic Process Automation (RPA) within the organization. By integrating automation technologies into ITSM processes, the team automates repetitive, manual tasks, streamlines workflows, and accelerates incident resolution and service request fulfillment. This approach enables IT Service Management to deliver faster, more consistent, and higher-quality services while reducing operational costs and minimizing human error.

Collaboration with business and technology stakeholders is central to the team's work, ensuring that automation solutions are scalable, secure, and aligned with organizational priorities. Through the adoption of RPA and hyper automation, the team supports the World Bank Group's digital transformation agenda, driving continuous improvement, enhancing agility, and enabling the organization to respond effectively to evolving business needs.
By championing automation best practices and fostering a culture of innovation, the team ensures that service management processes remain future-ready and value-driven, positioning the World Bank Group to maximize the benefits of digital technologies in delivering world-class IT services.

The Associate Senior Service Management Officer will lead the transformation of IT Service Management (ITSM) through the integration of autonomous and agentic AI, supported by strong governance and oversight. This role drives the adoption and integration of AI across ITSM processes, including Change, Incident, Problem, Asset, Service Configuration, and Software Asset Management, enabling intelligent, self-directed service operations while providing robust oversight of AI services and assets. The successful candidate will combine strategic vision, operational expertise, and leadership to modernize ITSM workflows, optimize service delivery, and advance the organization's digital transformation objectives.

Duties and Accountabilities

Agentic AI Strategy & Architecture & ITSM Integration
  Define and lead the enterprise strategy for agentic AI within IT Service Management (ITSM), including the design and deployment of autonomous AI agents, multi-agent orchestration systems, and LLM-powered reasoning frameworks across enterprise operations.
  Architect end-to-end agentic AI solutions - spanning planning, tool use, memory, and reflection - and guide their integration into ITSM and enterprise platforms, workflows, and service lifecycles (Incident, Problem, Change, Asset, Configuration Management and Software Asset Management).
  Establish the technical vision for AI agent infrastructure and AI-enabled ITSM capabilities, including agent frameworks (e.g., LangGraph, AutoGen, CrewAI), orchestration patterns, and human-in-the-loop control mechanisms.
  Drive the adoption of Retrieval-Augmented Generation (RAG), fine-tuning, and advanced prompting strategies to enhance agent reasoning and contextual accuracy.

Intelligent Automation & Enterprise AI Enablement
  Lead the deployment of AI-powered automation across enterprise ITSM functions, transitioning from rule-based automation to autonomous, context-aware, agentic service management workflows.
  Integrate agentic AI capabilities with enterprise platforms - including ServiceNow, Azure AI Studio, and API ecosystems - to enable autonomous service fulfilment, incident triage, problem resolution, and proactive operations.
  Collaborate with DevOps, Site Reliability Engineering (SRE), and IT operations teams to embed AI agents into CI/CD pipelines, AIOps toolchains, and operational monitoring frameworks.
  Champion the use of AI to advance ITSM maturity and enhance IT service management processes - including Change, Incident, Problem, Asset, and Configuration Management - as a key application domain for agentic AI deployment.

AI Governance, Risk & Responsible AI & ITSM Controls
  Establish and maintain a comprehensive AI governance framework aligned with ITSM governance models, covering the full lifecycle of AI agents and models - from development and deployment through monitoring, auditing, and retirement.
  Define guardrails, safety mechanisms, human oversight protocols, and operational controls for Ai-enabled ITSM processes, to ensure that agentic AI systems operate within ethical, regulatory, institutional boundaries, audit requirements, enterprise risk policies, and compliance with ITIL practices.
  Lead compliance efforts related to AI data privacy, model transparency, bias mitigation, and security, in alignment with the World Bank Group's AI Risk Management framework and AI-driven service operations.
  Maintain an AI asset registry, oversee the responsible management of AI models, agents, and associated data assets, and ensure proper governance of AI components integrated with ITSM platforms.

Innovation, Research & Forward-Looking Strategy
  Monitor the rapidly evolving landscape of frontier AI - including advances in reasoning models, multimodal agents, and autonomous systems - and translate emerging capabilities into institutional strategy and AI-enabled ITSM roadmap priorities.
  Monitor advancements in AI and translate them into practical ITSM use cases, accelerating the evolution towards predictive, autonomous, and self-healing IT Service Management.
  Evaluate, pilot, and scale new AI capabilities, tools, platforms, and methodologies, ensuring the World Bank Group remains at the leading edge of responsible AI adoption and enhance service reliability, operational efficiency, and user experience across IT services.
  Foster a culture of experimentation and learning, establishing mechanisms for structured AI prototyping, evaluation, and knowledge-sharing across the organization.
  Develop and maintain a multi-year strategic AI-enabled ITSM roadmap aligned with the Bank Group's digital transformation objectives and evolving business needs.

Leadership, Stakeholder Engagement & Capacity Building
  Serve as a senior strategic advisor to ITS leadership and institutional executives on AI-enabled ITSM, agentic AI strategy, enterprise AI adoption, and responsible innovation.
  Lead and mentor cross-functional teams of AI engineers, architects, data scientists, and service management professionals, to deliver integrated ITSM and AI outcomes.
  Define and monitor KPIs and metrics to assess ITSM and AI performance, adoption, and organizational impact of AI agents and intelligent automation initiatives.
  Drive change management, training, and capacity-building programs to advance AI literacy and adoption within ITSM processes across the World Bank Group.
  Represent the World Bank Group in external AI forums, communities of practice, and vendor engagements, showcasing innovation in AI-driven IT Service Management.

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