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Roaming Expert Fan Support Jobs (NOW HIRING)

Sr. Network Engineer

Heathrow, FL ยท On-site

$91K - $125K/yr

The role will be supporting company's newly announced corporate strategy delivering ... roaming - Expert knowledge in WLAN intrusion detection and policy enforcement - Motorola Air ...

Sr. Network Engineer

Heathrow, FL

$91K - $125K/yr

The role will be supporting company's newly announced corporate strategy delivering ... roaming - Expert knowledge in WLAN intrusion detection and policy enforcement - Motorola Air ...

... fan support, and beyond. The ideal candidate brings deep fluency in social media marketing, a ... Serve as the internal expert and evangelist for organic social - bringing platform insights ...

... fan support, and beyond. The ideal candidate brings deep fluency in social media marketing, a ... Serve as the internal expert and evangelist for organic social - bringing platform insights ...

... SDA/ACI - Expert in implementing, and support Cisco SDA (DNA Center, ISE integration, fabric ... including RF optimization, roaming, and high-density deployments. - Design, configure, and ...

We didn't set out to start a fan company. We set out to solve a problem-workplace discomfort ... Our highly trained technicians provide expert assistance to customers and installation partners ...

We didn't set out to start a fan company. We set out to solve a problem-workplace discomfort ... Our highly trained technicians provide expert assistance to customers and installation partners ...

Support Charging programs expansion for roaming costs. * Build backend infrastructure for route ... Expert knowledge of REST APIs, Microservices, Docker, Kubernetes, and queue systems like Kafka or ...

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Roaming Expert Fan Support information

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How much do roaming expert fan support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for roaming expert fan support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is the difference between Roaming Expert Fan Support vs Customer Service Representative?

AspectRoaming Expert Fan SupportCustomer Service Representative
CredentialsBasic technical knowledge, fan engagement skillsCommunication skills, customer service training
Work EnvironmentEvent venues, stadiums, fan zonesCall centers, retail stores, office settings
Industry UsageSports, entertainment eventsVarious industries including retail, telecom, finance
Search/Comparison IntentFan support, event assistanceCustomer support, service roles

Roaming Expert Fan Support focuses on engaging with sports fans at live events, providing technical assistance and enhancing fan experience. Customer Service Representatives handle general customer inquiries across multiple industries, often in call centers or retail settings. While both roles require strong communication skills, Roaming Expert Fan Support emphasizes event-based interaction and technical knowledge specific to fan engagement, whereas Customer Service Representatives focus on broad customer support tasks.

What are Roaming Expert Fan Support professionals?

Roaming Expert Fan Support professionals are customer service specialists who assist mobile phone users with issues related to roaming services. They help customers understand international roaming plans, resolve connectivity problems while traveling abroad, and provide guidance on managing roaming charges. Their expertise ensures that customers can use their mobile services seamlessly in different countries, addressing concerns such as data usage, network selection, and troubleshooting. They often work in telecommunications companies and are accessible via phone, chat, or email to provide real-time support.

What are some common challenges faced by Roaming Expert Fan Support professionals and how can they be addressed?

Roaming Expert Fan Support professionals often encounter challenges such as troubleshooting complex roaming issues across different international networks and communicating solutions clearly to customers who may be frustrated or unfamiliar with technical terminology. Staying updated on roaming policies, carrier partnerships, and device compatibility is essential. Building strong collaboration with internal technical teams and external partners helps resolve escalated cases more efficiently. Proactively developing communication and problem-solving skills can greatly enhance customer satisfaction and streamline issue resolution.

What are the key skills and qualifications needed to thrive as a Roaming Expert Fan Support, and why are they important?

To thrive as a Roaming Expert Fan Support, you need strong customer service skills, problem-solving abilities, and a good understanding of mobile roaming services and international telecommunications. Familiarity with CRM systems, ticketing platforms, and communication tools is typically required. Excellent communication, patience, and cultural awareness are soft skills that help in addressing diverse customer needs effectively. These skills and qualities are essential for resolving complex roaming issues, ensuring customer satisfaction, and supporting a seamless mobile experience for users traveling internationally.
More about Roaming Expert Fan Support jobs
Infographic showing various Roaming Expert Fan Support job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Sr. Network Engineer

Mackenzie Health Care

Heathrow, FL โ€ข On-site

$91K - $125K/yr

Full-time

Posted 10 days ago


Job description

Company Description
About Mackenzie Search Group:
Great talent is both rare and valued... the ability to recognize great talent is even more rare!
The Mackenzie Search Group knows how to position US & International companies for success, from Start-Up Ventures to Small & Medium size organizations to Multi-Divisional International Conglomerates, and builds companies with their most important asset - talent. With a strict focus in these niche areas: HealthCare (Executives, Physicians, Pharmacists, Nurses, Assisted Living, LTC, Therapy), Information Technology,Consulting, Homeland Security, Clean Technology, Energy, B2B, Manufacturing, Engineering, LifeSciences (Pharmaceutical, Scientific, Medical Device, Diagnostics, Biotech, Research, Lab), Six Sigma/Lean, Finance/Accounting, Sales, and Marketing, Consumer, Mobile Technology and Social Media.
Growing Strong Companies with the very best talent from the C-suite to the Field & on both the Business Operations & Manufacturing sides of an organization, is what Principals and Consultants at Mackenzie Search know best, are most passionate about, and have done since 1992. Just ask our Client references and LinkedIn recommendations, they can tell the story better than we can.
Job Description
Major information technology company is currently looking for a highly motivated Sr. Network Engineer who not only "do" but who also leads, influence change and make a difference while relentlessly promoting protection of the world's information. Individual will make a difference across the globe.
Company is an 'essential' partner to both consumers and businesses of all sizes. Company strive to combine talents, brains, and creative energy to reinforce place as a world-class technical community. The IT Infrastructure Services group delivers business value and agility across company through world-class delivery of state of the art IT services and technologies.
Candidate Responsibilities:
Reporting to the Director of Network Engineering within the IT Infrastructure Services you will be part of the group's newly established network engineering team. You are a senior wireless engineer with extensive experience and located within commute distance of one of the company's center of excellence in Orlando, Florida US or Dublin Ireland. The role will be supporting company's newly announced corporate strategy delivering transformational projects to improve employee productivity, collaboration and mobility of which WIFI is seen as a key enabler.
Qualifications
Candidate Must Have:
- 7+ to 10 years of experience
- Extensive exposure to Cisco, Aruba WIFI technology
- Successful track record in deploying Guest WIFI services (including Active Portal/Cisco ISE) and solving BYOD challenges
- Strong knowledge of Autonomous, Lightweight and controller-less WIFI architectures and 802.11 specifications and their deployments including site surveys, including geographies with specific local encryption and frequency regulations eg.China
- Able to develop new WIFI Services solutions to deliver unique business requirements
- Experience of Device Certificates to enable 802.1x
- Understanding of IaaS /Cloud WIFI offerings and ability to make strategic recommendations
- Demonstrate ability to boost collaboration efforts (both Lync and Jabber) and performance on WIFI
- Experience of self-healing WIFI, client load balancing, dynamic RF management, and L2/L3 roaming
- Expert knowledge in WLAN intrusion detection and policy enforcement - Motorola Air Defence, Fluke Air Magnet.
- Knowledge of Security Protocols and specifically their weaknesses and authentication (AAA, Radius, - 2-factor, WPA, WPA-2), logging
- Extensive experience in Enterprise or Complex Network environment
- Previous history of developing and writing technical RFI/RFP documents
- Self Starter with demonstrated experience of delivering large scale large budget network projects
- Strong skills in developing and writing architectural and equipment standards
- Experience in developing standards and process in transitioning engineering projects to Network Operations
- Excellent communication in English and ability to present and interface with Symantec Business units at Executive level
- Demonstrate understanding of network security including risk management and compliance
- Familiarity with the following services IPAM/DNS/DHCP/TACACS-AAA, NTP and strong underlying knowledge of WAN routing and technologies including BGP, EIGRP, Cisco routers and switches, MPLS and QoS..
- Minimum Education - Bachelor's Degree
- Willingness to Travel - Occasionally
Ideal Candidate Will Have:
- IPv6
- Familiarity with ITIL processes
Additional Information
Base Salary - $90K++ D.O.E.
Benefits - full
Bonus - Eligible