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Roaming Expert Fan Support Jobs (NOW HIRING)

Transcat, Inc.

Roaming Calibration Technician

Houston, TX · On-site

$21 - $31.50/hr

... support. Responsibilities Primary Objectives * Learn fundamental calibration skills and techniques ... expert competency in one (1) discipline * Deliver on Transcat's Quality Policy (QAC-F01-001 ...

Transcat, Inc.

Roaming Calibration Technician

Houston, TX · On-site

$21 - $28.75/hr

... provide calibration support. Primary Objectives * Learn fundamental calibration skills and ... expert competency in one (1) discipline * Deliver on Transcat's Quality Policy (QAC-F01-001 ...

Transcat, Inc.

Roaming Calibration Technician

Houston, TX

$21 - $28.75/hr

... support. Responsibilities Primary Objectives * Learn fundamental calibration skills and techniques ... expert competency in one (1) discipline * Deliver on Transcat's Quality Policy (QAC-F01-001 ...

Transcat, Inc.

Roaming Calibration Technician

Houston, TX · On-site

$21 - $28.75/hr

... support. Responsibilities Primary Objectives * Learn fundamental calibration skills and techniques ... expert competency in one (1) discipline * Deliver on Transcat's Quality Policy (QAC-F01-001 ...

Mackenzie Health Care

Sr. Network Engineer

Heathrow, FL · On-site

$91K - $125K/yr

The role will be supporting company's newly announced corporate strategy delivering ... roaming - Expert knowledge in WLAN intrusion detection and policy enforcement - Motorola Air ...

Mackenzie Health Care

Sr. Network Engineer

Heathrow, FL

$91K - $125K/yr

The role will be supporting company's newly announced corporate strategy delivering ... roaming - Expert knowledge in WLAN intrusion detection and policy enforcement - Motorola Air ...

SeatGeek

Organic Social Media Strategist

New York, NY · On-site

... fan support, and beyond. The ideal candidate brings deep fluency in social media marketing, a ... Serve as the internal expert and evangelist for organic social - bringing platform insights ...

SeatGeek

Organic Social Media Strategist

... fan support, and beyond. The ideal candidate brings deep fluency in social media marketing, a ... Serve as the internal expert and evangelist for organic social - bringing platform insights ...

FanSided

Site Expert - Predlines

Manhattan, NY · On-site +1

$22.50 - $30.75/hr

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

FanSided

Site Expert - Knightly Review

Manhattan, NY · On-site +1

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

FanSided

Site Expert - Pokes Post

Manhattan, NY · On-site +1

$22.50 - $30.75/hr

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

FanSided

Site Expert - Reporting KC

Manhattan, NY · On-site +1

$22.50 - $30.75/hr

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

FanSided

Site Expert - Northbank RSL

Manhattan, NY · On-site +1

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

FanSided

Site Expert - Terrapin Station

Manhattan, NY · On-site +1

$22.50 - $30.75/hr

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

FanSided

Site Expert - Sounders Nation

Manhattan, NY · On-site +1

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

FanSided

Site Expert - Kraken Chronicle

Manhattan, NY · On-site +1

We offer plenty of advice and support but it will ultimately be up to you (and your co-expert ... About FanSided FanSided is the world's fastest-growing fan-focused digital media network. Our ...

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Roaming Expert Fan Support information

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How much do roaming expert fan support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for roaming expert fan support in the United States is $16.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.55 per hour, depending on experience, location, and employer.

What is a roaming expert fan support?

Roaming Expert Fan Support professionals are customer service specialists who assist mobile phone users with issues related to roaming services. They help customers understand international roaming plans, resolve connectivity problems while traveling abroad, and provide guidance on managing roaming charges. Their expertise ensures that customers can use their mobile services seamlessly in different countries, addressing concerns such as data usage, network selection, and troubleshooting. They often work in telecommunications companies and are accessible via phone, chat, or email to provide real-time support.

What are the key skills and qualifications needed to thrive as a roaming expert fan support?

To thrive as a Roaming Expert Fan Support, you need strong customer service skills, problem-solving abilities, and a good understanding of mobile roaming services and international telecommunications. Familiarity with CRM systems, ticketing platforms, and communication tools is typically required. Excellent communication, patience, and cultural awareness are soft skills that help in addressing diverse customer needs effectively. These skills and qualities are essential for resolving complex roaming issues, ensuring customer satisfaction, and supporting a seamless mobile experience for users traveling internationally.

What are some common challenges faced by roaming expert fan support and how can they be addressed?

Roaming Expert Fan Support professionals often encounter challenges such as troubleshooting complex roaming issues across different international networks and communicating solutions clearly to customers who may be frustrated or unfamiliar with technical terminology. Staying updated on roaming policies, carrier partnerships, and device compatibility is essential. Building strong collaboration with internal technical teams and external partners helps resolve escalated cases more efficiently. Proactively developing communication and problem-solving skills can greatly enhance customer satisfaction and streamline issue resolution.

What is the difference between Roaming Expert Fan Support vs Customer Service Representative?

AspectRoaming Expert Fan SupportCustomer Service Representative
CredentialsBasic technical knowledge, fan engagement skillsCommunication skills, customer service training
Work EnvironmentEvent venues, stadiums, fan zonesCall centers, retail stores, office settings
Industry UsageSports, entertainment eventsVarious industries including retail, telecom, finance
Search/Comparison IntentFan support, event assistanceCustomer support, service roles

Roaming Expert Fan Support focuses on engaging with sports fans at live events, providing technical assistance and enhancing fan experience. Customer Service Representatives handle general customer inquiries across multiple industries, often in call centers or retail settings. While both roles require strong communication skills, Roaming Expert Fan Support emphasizes event-based interaction and technical knowledge specific to fan engagement, whereas Customer Service Representatives focus on broad customer support tasks.

More about Roaming Expert Fan Support jobs

What job categories do people searching Roaming Expert Fan Support jobs look for?

The top searched job categories for Roaming Expert Fan Support jobs are:

Roaming Expert Fan Support jobs near you
Infographic showing various Roaming Expert Fan Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,871 per year, or $16.3 per hour.

Telecom Roaming Expert & Interconnect Partnerships

Skylo

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

The world still has coverage blind spots. You could help eliminate them at Skylo.
Skylo has pioneered a standards-based approach to satellite connectivity. We connect smartphones and IoT devices directly to satellites. No special hardware, no entirely new networks. Just billions of existing devices, suddenly reachable anywhere on Earth. We're not building toward this future. We're already in it.
Our direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers, in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide. And we're just getting started.
At the heart of it all is Skylo's commercial NTN vRAN: a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. It's the infrastructure that makes true anywhere, anytime connectivity possible.
When you join Skylo, you'll work at the intersection of three markets reshaping how the world stays connected: mass-market consumer devices, automotive, and industrial IoT. Enabling people outdoors and critical workflows in the world's most remote places.
This is a rare chance to work on technology that matters, at a company that's already proving it works
This role is fully remote in the US
ABOUT THE ROLE
We are seeking a senior commercial-technical leader to own Skylo's IPX, hubbing, and clearing-partner ecosystem. You will be accountable for the contracts, operating cadence, service performance, escalation paths, and redundancy strategy that determine how quickly new roaming partners reach production.
KEY RESPONSIBILITIES
Partner & Vendor Management
  • Lifecycle Ownership: Manage and develop relationships with international roaming partner operators, owning the full lifecycle of the agreements.
  • Connectivity Providers: Manage the relationship with international connectivity and signalling providers (IPX/GRX carriers, roaming hubs, SS7/Diameter signalling providers), including selection, contracting, and SLA monitoring.
  • Clearing Houses: Manage the relationship with data and financial clearing houses and hub providers, monitoring billing, disputes, and reconciliations.

Technical Coordination & Operations
  • Testing & Implementation: Coordinate the opening of new roaming relationships and testing.
  • Data Exchange: Oversee the exchange of files and documentation between operators: TAP/RAP (Transferred/Returned Account Procedure), NRTRDE (Near Real Time Roaming Data Exchange), RAEX (IR.21, IR.85, IOT), and the related clearing and reconciliation processes.

Strategy, Commercials & Compliance
  • Contract Negotiation: Negotiate, draft, and maintain agreements, and manage the related signing and update process.
  • Business Analytics: Analyse roaming performance (traffic, quality, revenue, cost, margin) and define optimisation strategies for tariffs, steering of roaming, and fraud management.
  • Regulatory Compliance: Ensure compliance with applicable regulations and standards (e.g., GSMA, EU roaming regulation "Roam Like At Home", and any local regulation), overseeing regulatory impacts on the business.
  • Cross-Functional Leadership: Interface with internal functions (Network, IT/BSS, Finance, Legal, Wholesale, Marketing) to ensure delivery and evolution of the service.

REQUIRED SKILLS & QUALIFICATIONS
Professional Experience
  • Industry Tenure: 10+ years of experience in a roaming / wholesale roaming role within a mobile operator (or at a hub/IPX provider), with proven direct management of relationships with international operators and carriers.
  • Interconnect Expertise: 10+ years of experience in carrier interconnect, wholesale roaming, IPX/GRX, telecom vendor management, or a closely related field.
  • Leadership Depth: Senior-level ownership of strategic suppliers and complex partner relationships.

Telecom & Standards Knowledge
  • Roaming Business: In-depth knowledge of the international roaming business: commercial models, value chain, tariff mechanisms (IOT, wholesale), steering, settlement, and clearing.
  • GSMA Standards: Thorough knowledge of GSMA standards and procedures: RAEX/IR.21, AA.12, TAP/RAP, NRTRDE, BCE, IREG, and TADIG processes and workflows.

Technical & Systems Depth
  • Network Architecture: Solid understanding of the Network and IT aspects supporting roaming: 2G/3G/4G/5G architectures and network elements involved (HLR/HSS, UDM, MSC, SGSN/GGSN, MME, S/PGW, UPF, SMF, DRA, STP).
  • Signaling & Routing: Working depth in SS7/MAP and Diameter signalling, GT/point-code and realm routing, DEA/STP, DNS, and IPX interconnect operations.
  • Advanced Roaming: Strong knowledge of SMS interworking, VoLTE roaming (S8HR/LBO), and 5G roaming (SEPP).
  • BSS/OSS Infrastructure: Knowledge of the supporting BSS/OSS systems (mediation, rating/charging, wholesale billing, clearing systems, TAP processing, fraud management, steering systems).

Core Competencies & Logistics
  • Business Acumen: Demonstrated success negotiating complex telecom agreements, pricing models, service levels, credits, and executive escalations.
  • Problem Solving: Ability to turn ambiguous cross-functional issues into structured governance and measurable outcomes, with strong analytical and coordination skills.
  • Communication: Fluent English (written and spoken) is mandatory.
  • Travel: Availability for international travel and participation in industry events/working groups (e.g., GSMA, bilateral partner meetings).

PREFERRED QUALIFICATIONS
  • Advanced Networking: Experience with NTN (Non-Terrestrial Networks), NB-IoT, IoT roaming, or rapidly scaling multi-MNO networks.
  • Visibility Tools: Familiarity with GSMA processes and signaling or network-visibility platforms.
  • Tooling: Experience with Jira, Confluence, Slack, partner portals, and operational scorecards.

WHAT WE OFFER
With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide culture encourages a flexible approach to work, and we offer an attractive range of benefits:
  • Competitive compensation packages including a stock option-based equity program
  • Comprehensive benefits including medical, dental, vision, and retirement plan
  • Monthly allowances for wellness and education reimbursement
  • A generous time-off policy, holidays, and the opportunity to temporarily work abroad
  • A once-in-a-career opportunity to operate the world's first commercial, live direct-to-device satellite network
  • Access to a world-class team across software, hardware, chipsets, telecom, satellite, and network virtualization
  • Open, transparent, inclusive culture that blends Silicon Valley, Nordic, and South Asia characteristics

The estimated base salary range for this role is $130,000 - $140,000. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant training.
In addition to base salary, Skylo offers a competitive benefits package including health insurance, retirement plans, paid time off, and equity options.
EEO STATEMENT
Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws.
We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

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