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Rn Telephone Triage Jobs (NOW HIRING)

NorthShore

RN Triage - Centralized Triage

Warrenville, IL · On-site

$33.96 - $52.64/hr

The RN Telephone Triage Nurse is a Registered Nurse and responsible for patient care needs through the use of inbound and outbound telephone practice. Continuously demonstrates positive customer ...

HealthWorks Medical

Triage Registered Nurse

Paducah, KY · On-site

$60 - $80/hr

In addition to telephone triage, the RN will assist with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Emergency Room (ER) and hospital discharge follow-up to promote continuity ...

A Woman's View

Telephone Triage Nurse

Hickory, NC · On-site

A Woman's View is looking for an energetic licensed RN with sound clinical judgment and assessment skills as well as the ability to listen with compassion. Our triage nurses must be meticulous in ...

A Woman's View

Telephone Triage Nurse

Hickory, NC

A Woman's View is looking for an energetic licensed RN with sound clinical judgment and assessment skills as well as the ability to listen with compassion. Our triage nurses must be meticulous in ...

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How much do rn telephone triage jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for rn telephone triage in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is an RN Telephone Triage nurse?

An RN Telephone Triage nurse is a registered nurse who provides medical advice, assessment, and guidance to patients over the phone. They use their clinical knowledge and standardized protocols to evaluate symptoms, determine the urgency of care needed, and recommend appropriate next steps, such as self-care, visiting a healthcare provider, or seeking emergency services. This role is essential in helping patients make informed healthcare decisions and efficiently directing them to the right level of care. RN Telephone Triage nurses often work for hospitals, clinics, insurance companies, or telehealth services.

How does an RN Telephone Triage nurse typically handle high call volumes while ensuring quality patient care?

RN Telephone Triage nurses often experience periods of high call volume, especially during peak hours or flu season. To manage this, they use well-structured triage protocols and electronic health record systems to quickly assess patient needs, prioritize urgent cases, and provide clear instructions. Teamwork is essential, as nurses frequently collaborate with other triage nurses and on-call physicians to ensure patient safety. Staying organized and maintaining a calm demeanor helps them deliver consistent, compassionate care even during busy shifts.

What are the key skills and qualifications needed to thrive as an RN Telephone Triage nurse, and why are they important?

To thrive as an RN Telephone Triage Nurse, you need strong clinical judgment, assessment skills, and a valid RN license, often with experience in acute care or ambulatory settings. Familiarity with telephone triage protocols, electronic health record (EHR) systems, and specialized triage software is essential. Excellent communication, active listening, and critical thinking skills help gather accurate information and effectively guide patients. These competencies are crucial for ensuring patient safety, providing appropriate care recommendations, and managing care remotely.

What is the difference between Rn Telephone Triage vs Rn Case Manager?

AspectRn Telephone TriageRn Case Manager
CertificationsRN license, triage certification (optional)RN license, case management certification (e.g., CCM)
Work EnvironmentCall centers, telehealth servicesHospitals, insurance companies, community agencies
Primary ResponsibilitiesAssess patient symptoms over the phone, provide adviceCoordinate patient care, develop treatment plans
Industry UsageHealthcare telecommunication servicesPatient advocacy, care coordination

While both roles require an RN license, Rn Telephone Triage focuses on remote assessment and advice via phone, whereas Rn Case Managers handle ongoing patient care coordination and management. The roles differ mainly in scope and work environment, but both are vital in healthcare delivery.

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Rn Telephone Triage jobs near you
Infographic showing various Rn Telephone Triage job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 51% Full Time, 13% Part Time, and 33% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

Bilingual Telephone Triage RN - Must Live In Houston, TX

Legacy Community Health

Houston, TX • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Legacy Community Health rating

7.0

Company rating: 7.0 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Benefits
  • Paid Time Off & Paid Company Holidays
  • Medical, Dental, Vision & Life Insurance
  • Flexible Spending Account (FSA)
  • 403(b) Retirement Plan with Company Match
  • Short-Term & Long-Term Disability
  • $0 Copay for Legacy Provider visits
  • $0 Copay for prescriptions filled at Legacy Pharmacies
  • Travel Insurance & Pet Insurance
  • Subsidized Gym Membership
  • And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Remote

Bilingual Telephone Triage RN (Job Overview)

Schedule: 7AM-5PM | Rotating Schedule (MUST live in Houston, TX) 

Join the visionary team at Legacy Community Health Services and pioneer the future of community healthcare. As an Bilingual RN Telephone Triage Nurse, you will be at the forefront of transforming patient care through digital innovation and compassionate interactions. This role is pivotal in our mission to provide groundbreaking healthcare solutions.

  • Role Highlights: Engage in cutting-edge, patient-centered care through advanced telephone triage methods.
  • Work Environment Benefits: Collaborate in an agile, tech-enabled environment with opportunities for professional growth.
  • Impact and Growth Opportunities: Be a catalyst for change in healthcare delivery, with access to continuous improvement and professional development initiatives.
  • Team Collaboration Aspects: Foster synergies with a dynamic clinical team to revolutionize patient care strategies.
  • Mission-Driven Elements: Align with Legacy's future-focused mission to enhance healthcare accessibility and innovation.

Be a part of a trailblazing community health organization where your expertise will redefine patient engagement and care pathways.

Key Responsibilities
  • Manage urgent and emergency calls with a strategic focus on best practice guidelines for optimal care.
  • Leverage innovative telephone triage strategies to accurately direct patients to appropriate care levels and professionals.
  • Collaborate with an agile clinical team to prioritize and address immediate patient care needs.
  • Accurately gather and document critical patient information, facilitating informed provider decision-making.
  • Deliver nursing advice and patient education using state-of-the-art protocols and tools.
  • Assist in seamless care coordination while ensuring patient privacy and documentation precision.
  • Champion professional collaboration, advocating for an integrated team approach.
  • Maintain efficient call handling with a focus on professionalism and cultural competence.
  • Ensure unbiased care delivery, respecting cultural diversity and cost-effectiveness in treatment approaches.
Minimum Qualifications
  • Graduate from an accredited Registered Nursing program with active Texas RN licensure.
  • CPR certification, demonstrating readiness for emergency scenarios.
  • Minimum of three years of practical RN experience, with a preference for family medicine expertise.
  • Previous nursing triage experience is a significant advantage.
  • Demonstrated proficiency in clinical, interpersonal, and organizational skills.
  • Strong communication skills, both written and verbal.
  • Ability to effectively manage multiple deadlines and prioritize tasks.
  • Spanish language fluency strongly required to support our diverse community commitment.
About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

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