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The Patient Services RN serves as the vital clinical link between patients, field clinicians, and Clinical/Scheduling Supervisors. This role provides high-level, clinically-based support to ensure seamless care delivery within the CHHA. By navigating the complexities of scheduling, patient tracking, and real-time clinical coordination, the Patient Services RN ensures that field staff are supported and patient needs are met promptly. This position is designed to handle clinical escalations that require professional nursing judgment, allowing Clinical Supervisors to focus on high-level oversight and regulatory compliance.

Performance Responsibilities and Standards:

1. Clinical Care Coordination and Transitions:
   • Manage day-to-day "On-Hold" status updates and RN44 transfers
   • Track field-NTU reports for hospital admissions and maintain a master log of patients currently in facilities
   • Review and approve Resumption of Care (ROC) orders
   • Manage Start of Care (SOC) NTU and MD notifications of SOC changes
2. Clinical Triage and Escalation:
   • Manage PRN escalations and orders
   • Receive and process verbal orders
   • Triage clinical concerns from non-clinical “SOC Check-in” calls
3. Team Collaboration and Communication:
   • Provide clinical priority in the morning uncovered email
   • Facilitate the on-call hand-off process
   • Assist in managing in-bound phone calls and emails for Homecare Support
4. Additional Responsibilities:
   • Participates in departmental educational in-service and team planning sessions.
   • Participates in appropriate agency meetings and quality improvement and utilization review activities of the organization.
   • Participates in special projects and performs other duties as requested by agency leadership

Requirements:

1. Current New York State registered professional nurse license
2. Bachelor’s degree from an accredited school of nursing preferred
3. Minimum of two year’s acute care experience; one-year home health experience
4. This role is required to report in person to the Nascentia organizational office Monday-Friday 8am-4:30pm located in Syracuse, NY. Specific hours may vary slightly based on need.

Necessary Skills:

1. Ability to think critically, problem solve, and make decisions with confidence
2. Excellent organizational skills with the ability to work independently
3. Excellent communication and documentation skills
4. Knowledge of and compliance with agency policies and procedures
5. Ability to use a variety of computer software, including Microsoft Office, Internet, and various other software applications

Physical Requirements:

1. Ability to sit or stand 90 percent of the day
2. Bloodborne Pathogens Exposure Category: II- Normal work routine does not involve exposure, but exposure may be required as a condition of employment. Protective measures should be readily available.

Compensation & Benefits:

Competitive Salary [This position is an S03 exempt position with a min-max rate of: $75,250- $87,138.92/annually] with:

• $15,000 sign-on bonus*
• Retention Bonuses
• Internal Mentoring Program
• 401K with generous Employer match
• On-Site Gym (free for all employees)
• Excellent work/life balance (no rotating shifts, only 2 required holidays per year on a rotating schedule)
• Medical, Dental, Vision plans
• Tuition Reimbursement (BSN after only 6 months of employment!)
• Partially funded HSA
• Employee Recognition Platform
• Paid Time Off, Holidays, Sick and Extended Sick Leave
• Short/Long term Disability
• Employee Assistance Program (EAP)
• Much More!

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About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

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Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen and background check